Maroma, A Belmond Hotel, Riviera Maya

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A pathway leading to a beach view, surrounded by lush greenery and palm trees.

An aerial view of a beach resort with multiple bungalow-style accommodations, a sandy beach, and clear turquoise waters.

A serene garden with a central water feature, surrounded by lush greenery and a stone pathway.

A spacious dining area with high ceilings, large windows, and a central seating area with a plant.

A pool area with a view of the ocean, a thatched umbrella, and a seating area with chairs.

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

On private beach
Pool
Breakfast included
Spa
Pet-friendly
Parking included

Explore the area

Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710

Place, Playa Paraiso Golf Course
‪7 min drive‬
Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
‪8 min drive‬
Place, Maroma Beach
‪10 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪42 min drive‬

Room options

A resort with multiple white buildings, thatched-roof structures, and a swimming pool.

Deluxe Room, Ocean View

Exceptional

Ocean view
35 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

A living room with a sofa, a wooden chair, a coffee table, a ceiling fan, and a lamp.

Ocean View Premium Suite

Ocean view
57 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

A room with a glass door leading to an outdoor area with a dining table and chairs, a patterned rug, and a wooden stool.

Garden View Premium Suite

Garden view
77 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

A pool area with lounge chairs and umbrellas, surrounded by lush greenery and trees.

Deluxe Room, Garden View

Exceptional

Garden view
35 sq m
Sleeps 2
1 King Bed OR 2 Single Beds
Free Wi-Fi

A room with a bed, a sofa, a chair, a small table, and a window with shutters.

Junior Suite, Ocean View

Ocean view
47 sq m
Sleeps 3
1 King Bed OR 2 Single Beds
Free Wi-Fi

A hotel room with two beds, a large window with curtains, and a painting on the wall.

Suite, 2 Bedrooms

Exceptional

Garden view
104 sq m
Sleeps 5
2 Single Beds and 1 King Bed
Free Wi-Fi

A hotel room with a bed, a chair, a small table, and a potted plant.

Suite, Private Pool, Oceanfront (Pavo Real)

Ocean view
86 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Ocean view
83 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

A neatly arranged hotel room with a large bed, two bedside tables, a ceiling fan, and a patterned curtain.

Junior Suite, Garden View

Garden view
54 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

A room with a large window overlooking the sea, a ceiling fan, and a seating area with chairs and a sofa.

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Ocean view
106 sq m
1 bedroom
Sleeps 5
2 King Beds
Free Wi-Fi

A pool area with a view of tropical plants through an archway.

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Ocean view
110 sq m
Sleeps 5
1 King Bed and 2 Single Beds
Free Wi-Fi

A room with a view of the sea, a thatched roof, wicker furniture, and a wooden cabinet.

Suite, 1 Bedroom, Oceanfront

Ocean view
61 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

A hotel room with a large bed, a view of the ocean, and a patio area with a table and chairs.

Villa, 2 Bedrooms, Private Pool (Mariposa)

Ocean view
106 sq m
1 bedroom
Sleeps 5
2 King Beds
Free Wi-Fi

A poolside area with lounge chairs and umbrellas, a small pool, and a view of the ocean.

Villa (Maroma)

Ocean view
Sleeps 10
4 King Beds
Free Wi-Fi

A bedroom with a bed, wooden shutters, a ceiling fan, and a framed picture on the wall.

Suite, Ocean View

Ocean view
Sleeps 3
1 King Bed
Free Wi-Fi

Similar properties

3 bars/lounges, swim-up bar, poolside bar

Pool
Spa
All-inclusive available
Pet-friendly

includes taxes & fees

21 Aug - 22 Aug

About this property

Maroma, A Belmond Hotel, Riviera Maya

Catch some rays on Maroma, A Belmond Hotel, Riviera Maya's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request.

Maroma, A Belmond Hotel, Riviera Maya offers 72 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished patios. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maroma Spa by Guerlain has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

During your stay at Maroma, A Belmond Hotel, Riviera Maya, you're just a quick walk from Maroma Beach. Features include free breakfast, free WiFi in public areas, and free valet parking. This property offers pet-friendly amenities like food and water bowls.

Free full breakfast served daily
Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
Free valet parking and self parking
Enjoy Mexican cuisine with a beachfront location at Casa Mayor, one of the property's 2 restaurants and 2 bars/lounges
Treat yourself to Swedish massages, manicures and pedicures, or aromatherapy at Maroma Spa by Guerlain
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, a 24-hour gym, and a steam room
6.9 mi (11.1 km) from El Camaleón Mayakoba Golf Course and 11.7 mi (18.9 km) from Quinta Avenida
Airport shuttle service available for a fee
Pets welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Maroma, A Belmond Hotel, Riviera Maya, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like scuba diving and sailing.

Free breakfast is served daily. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness center, a steam room, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maroma, A Belmond Hotel, Riviera Maya was completed in December 2022.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Casa Mayor - This beachfront restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Freddy's Bar - This cocktail bar specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Woodend by Curtis Stone - This beach restaurant serves dinner only. Open daily.

Bambuco - This beachfront cocktail bar specializes in Mexican cuisine and serves lunch only. Open daily.

Late night fare is available from 24-hour room service.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Limo/town car service
Onsite parking available only on request
Free uncovered self parking on site
Free uncovered valet parking on site
Limited on-site valet and self parking

Food and drink

Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
2 bars/lounges
2 restaurants
A beach bar
Private picnics

Restaurants on site

Bambuco
Casa Mayor
Freddy's Bar
Woodend by Curtis Stone

Things to do

24-hour gym
Art gallery
Fitness classes
Free bicycle rentals
Full-service spa
Games
Pilates classes
Sailing
Scuba diving
Shopping
Steam room
Table tennis
Volleyball
Water sports equipment

Family friendly

Baby bath
Children's books
Children's dinnerware
Grocery/convenience store
High chair
In-room babysitting
In-room cot
Laundry facilities

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Turndown service
Wedding services

Business services

2 meeting rooms
377 square feet of conference space
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

9 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 step to reach entrance
Tile flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)

16 buildings
2 floors
Banquet hall
Built in 1980
Designated smoking areas (fines apply)
Humane treatment of captive wild animals
Renovated entire property - December 2022
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Down comforter
Free cot
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Children's slippers
Designer toiletries
Dressing gowns
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Espresso maker
Free bottled water
Minibar
Toaster oven

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Dryer
Eco-friendly toiletries
Electrical adapters
Free daily newspapers
Iron/ironing board on request
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Portable fan
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: MXN 4000 per pet, per stay, plus a deposit of MXN 4000 per stay
Maximum 2 (weight limit: 11 lbs per pet)
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Rollaway/extra beds are available for MXN 129.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
Pet deposit: MXN 4000 per stay
Pet fee: MXN 4000 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: MXN 129.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Parties and events are allowed on site

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Maroma, A Belmond Hotel, Riviera Maya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 7:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Belmond Maroma

Belmond Maroma Resort

Belmond Resort

Maroma Belmond

Maroma Resort

Maroma Hotel Playa Del Carmen

Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen

Maroma Resort Spa

Maroma, A Belmond Hotel, Riviera Maya Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Verified review

10/10 Excellent

Daenen

13 Jan 2026

Service, staff and amenities were amazing.

Stayed 7 nights in Jan 2026

Verified review

10/10 Excellent

David

19 Sept 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maroma rocks!

I love this hotel.

Verified review

10/10 Excellent

James

19 Jan 2026

Liked: Cleanliness, property conditions & facilities

We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us. The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our stay. From the arrival welcome ritual to the departure treats, the staff was unbelievably hospitable. They even made us custom hats that said fiance/fiancee! We will definitely be back.

Amazing hotel with local flora & fauna

Incredible hotel, well thought out with attention to detail. Our butler Jean-Luc was extremely helpful and reactive with all of our requests. Loved that it was smaller occupancy compared to other hotels in the area, with plenty of opportunities to see flora & fauna. We really enjoyed the meal at Woodend, breakfast was great, but found the lunch/dinner food at Casa Mayor to be a bit mediocre. Spa was wonderful, Claudia gave a great massage and the hydrotherapy pools are a nice touch. Also very nice to have access to this everyday. One minor negative comment: tipping culture is out of hand and highly Americanized - minimum 18%-25% is expected for pretty much everything at the hotel and listed as suggested gratuity - including the breakfast which is included in price of the room. They give you a bill at the end of included breakfast with what your breakfast would have cost had you paid for it, and the amount is incredibly overpriced (i.e. around 80-100 USD for 2 persons) with the assumption you will tip 18-25% of that cost. At around 1,000 USD a night for a room, the hotel should ensure they pay their staff enough to not have to rely on tipping culture. Other parts of Mexico, including Mexico City have an expectation of 10-15% tips. Lastly, the saragassum was definitely present throughout our stay (August 2025) but the pools and option to go snorkeling nearby was sufficient to not affect our holiday. We sincerely appreciated our stay and look forward to staying again.

Stayed 3 nights in Aug 2025

Verified review

10/10 Excellent

Morgan

26 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2025

Verified review

10/10 Excellent

Luis

28 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El mejor hotel

Mi hotel favorito

Stayed 3 nights in Apr 2025

Verified review

10/10 Excellent

Cathrine

25 Jul 2024

5 🌟🌟🌟🌟

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.

Stayed 3 nights in Oct 2020

Verified review

10/10 Excellent

Stephen

29 Sept 2020

2 Feb 2020

15 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service, beautiful grounds, quiet. Lovely room and pools. Lots of space, good yoga.

Stayed 4 nights in Jan 2020

Maroma, A Belmond Hotel, Riviera Maya

Choose dates to view prices

Photo gallery for Maroma, A Belmond Hotel, Riviera Maya

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View

View all photos for Ocean View Premium Suite

Ocean View Premium Suite

View all photos for Garden View Premium Suite

Garden View Premium Suite

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

View all photos for Suite, Private Pool, Oceanfront (Pavo Real)

Suite, Private Pool, Oceanfront (Pavo Real)

View all photos for Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

View all photos for Junior Suite, Garden View

Junior Suite, Garden View

View all photos for Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

View all photos for Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

View all photos for Villa, 2 Bedrooms, Private Pool (Mariposa)

Villa, 2 Bedrooms, Private Pool (Mariposa)

View all photos for Villa (Maroma)

Villa (Maroma)

View all photos for Suite, Ocean View

Suite, Ocean View

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About this property

Maroma, A Belmond Hotel, Riviera Maya

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Maroma, A Belmond Hotel, Riviera Maya Reviews

Reviews

Exceptional

9.8/10