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Maya Azul

3.0 star property

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Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

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5tA AVENIDA ENTRE 10 y 12, Playa del Carmen, ROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Central Square
    ‪5 min walk‬

Room options

Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

Quadruple Room

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Reception
Plaza Nardos Hotel & Suites
Downtown Playa del Carmen
  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Bar
3.9 out of 5, Good, 16 reviews
The price is €32
includes taxes & fees
19 Jun - 20 Jun
Plaza Nardos Hotel & Suites

About this property

Maya Azul

This hotel features an outdoor pool, a restaurant, and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a garden are onsite.
Maya Azul offers 20 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to patios. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wired and wireless Internet access. Bathrooms include showers. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Cribs/infant beds (surcharge) are also available.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Maya Azul, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy seafood while dining at Mr Chile La Quinta Ave
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include supervised childcare and tour or ticket assistance
  • Steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach
  • Shopping center, cruise terminal, and theme park shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi and wired Internet. An outdoor pool, tour/ticket assistance, and a garden are also featured at Maya Azul. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy full breakfast daily.
Mr Chile La Quinta Ave - This restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking; discounts available
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Daily full breakfast available for a fee: MXN 70 per person
  • A restaurant

Restaurants on site

  • Mr Chile La Quinta Ave

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Cot (surcharge)
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • Safe at front desk

Guest services

  • Tour and ticket assistance

Outdoors

  • Garden

Spa

  • In-room massages
  • Manicures/pedicures

More

  • 1 building
  • 1 floor
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • TV

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 70 per person
  • Airport shuttle fee: MXN 1570 per person (roundtrip)
  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Maya Azul offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Maya Azul
Hotel Maya Azul Playa del Carmen
Maya Azul
Maya Azul Playa del Carmen
Maya Azul Hotel PLAYA DEL CARMEN
Maya Azul Hotel
Maya Azul PLAYA DEL CARMEN
Maya Azul Hotel PLAYA DEL CARMEN

Maya Azul Reviews

Reviews

6.4
Rating 10 - Excellent. 10 out of 122 reviews
Rating 8 - Good. 46 out of 122 reviews
Rating 6 - Okay. 34 out of 122 reviews
Rating 4 - Poor. 16 out of 122 reviews
Rating 2 - Terrible. 16 out of 122 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
quand nous sommes arriver l'hôtel étais en démolition
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was closed

Hotel was closed. Do not recommend. Had yo book another hotel. Have not received a refund.
Verified

6/10 Okay

Verified traveller

hotel pequeño pero cerca de la playa

Todo estuvo bien solo que por el precio el hotel es demasiado sencillo pero en generales estuvo bien
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prime location and quiet

Prime location on 5th avenue where The rooms are in The back Yard so quiet at night Time. The rooms are ok and clean Garden is cool and service is more than décent
Verified

2/10 Terrible

viajero

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Hotel con habitación de muy baja categoria

Muy alto precio para la calidad del hotel por estar en 5a avenida. Piso de cemento gris con retazo de ladrillo, habitación de 2.5 x 2.5 mts. Mal estado de ventanas, baño. Cama de muy mal aspecto. El personal amable. En general de muy baja calidad. Le daría una estrella. En otra ciudad se paga $300 por ese cuarto
Verified

8/10 Good

felipe de jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

vacaciones en familia tranquilas

muy bien, el hotel pequeño pero bonito, muy tranquilo aunque las cortinas no cubren de la luz del pasillo la cual no se apaga durante la noche
Verified

8/10 Good

Antônio Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ótimo

muito boa, muito bem atendido. custo benefício nota 10
Verified

8/10 Good

Juan Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PASEO POR PLAYA DEL CARMEN - MEXICO

Bien, estuvo como se esperaba, solo había problemas con la conexión de internet, quizás por la lejanía de la habitación.
Verified

8/10 Good

Isa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maya Azul i Playa

Trevlig och avslappnad atmosfär, enkel continentalfrukost, men bra med buffé så en inte behöver vänta. Toppenläge mitt i smeten.
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien ubicado
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buenísima ubicación, atención y limpieza .

La relación de ubicación, calidad y precio resulta buenísima. La atención de las personas a cargo de el hotel, más que amable y cálida. Lo recomiendo ampliamente.
Verified

10/10 Excellent

Nora H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente en servicio, atencion y costo

Es un muy buen hotel a un precio muy bajo, cuenta con buenas camas, toallas limpias a diario, ducha con agua caliente, T:V y WIFI, deesayuno suficiente, bien presentado, instalaciones limpias, agradables, excelente ubicacion, cerca al mar y al terminal de transporte; en la zona comercial y de diversion. Excelente la atencion de los empleados, muy atentos y respetuosos. La permanecia en es es corta si vas a tomar todas las atracciones con las que se cuenta en el lugar.. pero
Verified

6/10 Okay

Flor Sofía

Liked: Cleanliness, room comfort
Disliked: Staff & service

Malo

El desayuno muy incompleto, las instalaciones de jardinería y alberca se ven en muy malas condiciones (muy viejas) está cómodo pero también hubo un imprevisto le robaron a mi tía sus joyerías de plata que dejó en su maleta, eso me pareció nefasto.
Verified

10/10 Excellent

Ramiro E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien servicio
Verified

4/10 Poor

Maricruz

Liked: Cleanliness
Disliked: Property conditions & facilities

Excelente ubicación

Excelente ubicación solo que las instalaciones si son un poco viejas y se tuvo problemas con el agua pero de ahí en fuera todo bien la gente muy amable !!
Verified

8/10 Good

vacaciones

Liked: Cleanliness, staff & service, room comfort

Excelente ubicación

A pesar q esta en medio de las discos puedes descansar muy bien, después de los tours del día caminar y tomar algo en la 5 av
Verified

8/10 Good

karian

Liked: Cleanliness, staff & service, room comfort

Comfortable

Esta muy bien ubicado y limpio, se duerme bien y los empleados muy atentos
Verified

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort

Agradable, cercano a todo. Recomendable.

Muy comoda, habitaciones amplias y agradables, sin ningun detalle en particulas
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy satisfactoria mi estancia

Excelente atención de los chicos de recepción, incomparable precio, cómodo en la 5a Avenida, vale la pena.
Verified

8/10 Good

yonathan felipe

Liked: Cleanliness, property conditions & facilities, room comfort

solo el detalle del desayuno

excelente ubicacion, todo muy bien, solo deberia de ser un poco mejor el desayuno. el jugo de naranja muy artificial. limpieza excelente, si regresaria
Verified

6/10 Okay

valentina

Liked: Cleanliness
Disliked: Room comfort

Hotel accesible en la 5ta av playa del carmen

Precio accesible para estar en la 5ta avenida pero no es tan nuevo ni tan cómodo colchones ya medio viejos ,muero pues si cuenta con A.C y demás
Verified

6/10 Okay

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
estubo bien en general, las instalaciones y servicios adecuados.
Verified

8/10 Good

jose antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BUENO

MUY BIEN ES UN HOTEL BONITO, COMODO Y CON BAJO COSTO
Verified

6/10 Okay

SALVADOR DAMIAN

Disliked: Staff & service

PARA UNA NOCHE

cuando llegamos a registrarnos no hubo nada de calidez muy seco y hasta grosero el que nos atendió y también molesta que el check out sea a las 11 am, dicen que esta incluido un desayuno continental, cuando en realidad te dan un desayuno americano café y pan dulce, para una noche pasa.
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Nueva experiencia

Nueva experiencia, he estado en otros pero este ha sido bastante agradable y ha cubierto las necesidades que teníamos.