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Maya del Carmen Hotel

2.5 star property

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Photo gallery for Maya del Carmen Hotel

Exterior
Accessible parking
Terrace/patio
Junior Studio Suite
Junior Studio Suite

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Zazil-ha, 10 Avenida Nte, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Basic Studio

Basic Studio

Basic Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Master Suite

Master Suite

Master Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Large Single Sofa Bed

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About this property

Maya del Carmen Hotel

Along with an outdoor pool, this smoke-free hotel has a children's pool and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and charcoal grills. Change of towels is available on request.
Maya del Carmen Hotel offers 30 air-conditioned accommodations with safes and ceiling fans. Each accommodation is individually furnished. Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
During your stay at Maya del Carmen Hotel, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi in some public areas
  • Free self parking
  • Take a swim in the outdoor pool
  • Within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida
Maya del Carmen Hotel offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Maya del Carmen Hotel also features barbecue grills and a garden. Free self parking is available.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Ceiling fan
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Maya del Carmen Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Maya del Carmen Hotel Hotel
Maya del Carmen Hotel Playa del Carmen
Maya del Carmen Hotel Hotel Playa del Carmen

Maya del Carmen Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 22 reviews
Rating 8 - Good. 5 out of 22 reviews
Rating 6 - Okay. 5 out of 22 reviews
Rating 4 - Poor. 1 out of 22 reviews
Rating 2 - Terrible. 4 out of 22 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Brenda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We loved the courtyard and pool area. Very relaxing and shaded. Only a block away from 5th Avenue. However had a lot of trouble with the maintenance of the property - broken fans, AC not working, not able to lock doors easily, etc. The layout was great with the separate bedroom and then additional beds in the open areas. If items were updated, this would be a gem location.
Stayed 1 night in Mar 2024

10/10 Excellent

Aaron Wesley Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property very cost friendly
Stayed 5 nights in Mar 2024

4/10 Poor

victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kurt

Liked: Cleanliness, staff & service, room comfort

Nice location, great parking, friendly checkin.

great location and nice secure parking right outside the room door. room was functional. bed mattress pretty worn out.
Stayed 1 night in Feb 2024

2/10 Terrible

P

Disliked: Cleanliness, amenities, property conditions & facilities
This is an old, old place with misleading images. The room is nothing like the images, the internet is weak most of the time or non-existent and no one really cares.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Niles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service from Staff Super Location
Stayed 4 nights in Nov 2023

6/10 Okay

Miguel

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I like the fact that it was next to 5th Avenue I didn’t like the fact that there was no one at the front desk to check in when I got there and the phone number posted wasn’t from the motel but from a lady private number
Stayed 6 nights in Aug 2023

6/10 Okay

Ronald

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
No había casi luz en la habitación solo 3 bombillos para toda la habitación, en el balcón no había luz, en un cuarto no había luz, solo lampara.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose Arturo

Stayed 1 night in Mar 2024

2/10 Terrible

Jose Arnulfo

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Placed was closed down by the state government at the moment to attempt to check in had to stay at other place way much expensive due short notice terrible service even employees were shock and mad at their own boss
Stayed 2 nights in Jan 2024

10/10 Excellent

Araly Mariela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👌👌
Stayed 5 nights in Jan 2024

6/10 Okay

Joel

Travelled with partner
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2024

2/10 Terrible

Fernanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024

6/10 Okay

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Eleazar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

bien en general, solo hay que mejorar la señal de internet, a la habitación no llega hay q estar cerca de la terraza, muy cerca de centro comercial donde se come muy rico y bastante económico, obtienes lo que pagas
Stayed 3 nights in Dec 2023

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
the hotel was run down, there was mold in the shower. I rated to stay there It was only three days but I was glad when we moved to a nicer location. I will never stay there again.
Stayed 2 nights in Nov 2023

8/10 Good

Juan Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service
Un hotel antiguo … pero acorde al precio que estás pagando, excelente estacionamiento y súper cerca de la 5ªAv en la que prácticamente encuentras todo y cerca de la playa también
Stayed 5 nights in Aug 2023

8/10 Good

JUANITA ALEJANDRINA

Stayed 2 nights in Jul 2023

8/10 Good

Amador

Stayed 2 nights in Jun 2023