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Polo 15

3.0 star property

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Photo gallery for Polo 15

Outdoor pool, pool loungers
Comfort Penthouse, 1 Bedroom
Comfort Penthouse, 1 Bedroom | Terrace/patio
Basic Room, 1 Queen Bed (Balcony)
Comfort Penthouse, 1 Bedroom | Living area

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Kitchen

Explore the area

View in a map
Avenida 15 Mz 286 Lt 3, Entre Calle 52 Y 54, Playa del Carmen, QROO, 77728
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Quinta Avenida
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Deluxe Studio, Multiple Beds

Deluxe Studio, Multiple Beds

Deluxe Studio, Multiple Beds

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Basic Room, 1 Queen Bed (Balcony)

Basic Room, 1 Queen Bed (Balcony)

Basic Room, 1 Queen Bed (Balcony)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Penthouse, 1 Bedroom

Comfort Penthouse, 1 Bedroom

Comfort Penthouse, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Studio

Individually furnished, blackout curtains, free WiFi, bed sheets

Standard Studio

  • Sleeps 2
  • 1 Queen Bed

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About this property

Polo 15

Hotel with an outdoor pool, near Playa del Carmen Main Beach
This hotel features an outdoor pool, laundry facilities, and barbecue grills. Housekeeping is available once per stay.
Polo 15 offers 6 air-conditioned accommodations with coffee/tea makers and ceiling fans. Each accommodation is individually furnished. Accommodations at this 3-star hotel have kitchenettes. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. 40-inch flat-screen televisions come with digital channels. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Polo 15, you're just a quick walk from Super Chedraui Selecto Avenida 10. Enjoy features like an outdoor pool and laundry facilities.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities
  • Within a 15-minute walk of Playa del Carmen Main Beach and Mamitas Beach
Polo 15 offers its guests an outdoor pool, barbecue grills, and laundry facilities. The front desk is open around the clock.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchenette
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities

Guest services

  • Housekeeping (once per stay)

Outdoors

  • Barbecue grill
  • Pool loungers

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Kitchenette

More

  • Air conditioning
  • Ceiling fan
  • Dryer
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100.0 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

POLO 15 Aparthotel Playa del Carmen
POLO 15 Playa del Carmen
Aparthotel POLO 15 Playa del Carmen
Playa del Carmen POLO 15 Aparthotel
POLO 15 Aparthotel
Aparthotel POLO 15
Polo 15 Playa Del Carmen
POLO 15 Hotel
POLO 15 Playa del Carmen
POLO 15 Hotel Playa del Carmen

Polo 15 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 8 reviews
Rating 8 - Good. 3 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 1 out of 8 reviews

6.6/10

Cleanliness

5.4/10

Staff & service

5.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Roger

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Close to the beach and 5th ave
Stayed 4 nights in Dec 2024

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

My room was lovely, nice and quiet neighborhood
Stayed 6 nights in Nov 2024

8/10 Good

Marcos

Liked: Property conditions & facilities, room comfort

Nice studio

Nice studio and cheap price. I stayed for 5 nights and there was no cleaning, to far from the city center but near of the beach clubs.
Stayed 5 nights in Nov 2021

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quieter and safe neighbourhood

Wonderful stay, close, but far enough from the madness, lovely property, Dulce was excellent, very helpful
Stayed 4 nights in Dec 2020

10/10 Excellent

Isabelle, Granby

Disliked: Cleanliness, staff & service, property conditions & facilities
J’ai annulé et changer d’hôtel après une nuit
Stayed 10 nights in Jan 2025