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Aparthotel

Luciana Hotel & Beach Club

3.0 star property

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Photo gallery for Luciana Hotel & Beach Club

A beachside lounge with wicker furniture, umbrellas, and a thatched roof.
A swimming pool with a hot tub, stairs, and palm trees.
A deck with lounge chairs, a large potted plant, and a view of the ocean.
A bar area with a patterned wall, stools, and a counter with various items.
A hotel room with a bed, a view of the ocean, and a balcony with a table and chairs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬

Room options

View all photos for Deluxe Room

A neatly made bed with a grey patterned bedspread and two pillows, a wooden headboard, and two bedside tables with a small shelf.

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

A double room with two beds, each with a headboard, a nightstand, and a pair of towels.

Deluxe Double Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, Partial Sea View

A room with a view of the ocean, a balcony with chairs, and a painting on the wall.

Deluxe Double Room, Partial Sea View

  • Partial sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, Partial Sea View

A hotel room with a bed, a nightstand, a chair, a table, and a view of the ocean.

Deluxe Room, Partial Sea View

  • Partial sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Luciana Hotel & Beach Club

When you stay at this beach aparthotel you can enjoy umbrellas, sun loungers, and free beach club on site. Each apartment offers free WiFi, a coffee/tea maker, and a Smart TV with satellite channels. A hair dryer, a safe, and a shower are among the other amenities that guests will find. Housekeeping is available on request.
Luciana Hotel & Beach Club offers 22 air-conditioned accommodations with safes and coffee/tea makers. Smart televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Luciana Hotel & Beach Club. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, an outdoor pool, and a restaurant are available. Built in 2002, this comfortable aparthotel has 22 apartments on 3 floors. Each apartment includes amenities such as free WiFi and a Smart TV.
  • Each apartment offers a Smart TV, a coffee maker, and a shower
  • Free WiFi
  • Enjoy a bite to eat at Restaurant Playa Maya, a family restaurant with a beachfront location
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a multilingual staff and a terrace
  • Steps from Quinta Avenida and 8 minutes by foot from Playa del Carmen Maritime Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Luciana Hotel & Beach Club. A complete renovation of Luciana Hotel & Beach Club was completed in January 2025.

This 3-star Playa del Carmen aparthotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to noon.
Restaurant Playa Maya - This beachfront family restaurant serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach umbrellas
  • Free beach club

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Restaurants on site

  • Restaurant Playa Maya

Food and drink

  • Coffee/tea maker
  • Mini-fridge

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 200 for adults and MXN 200 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Outdoor areas

  • Terrace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Safe

Location highlights

  • In an entertainment district
  • In the city centre
  • Near the sea
  • On the waterfront

Things to do

  • Free beach club

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 buildings
  • 22 units
  • 3 floors
  • Bed sheets changed on request
  • Built in 2002
  • Housekeeping (on request)
  • Renovated - January 2025
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)]
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 200 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The check-in location differs from the property location. To check in, guests will need to go to Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 008-007-006973/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Playa Maya Hotel Playa del Carmen
Playa Maya Hotel
Playa Maya Playa del Carmen
Playa Maya Riviera Maya/Playa Del Carmen Mexico
Playa Maya Del Carmen
Playa Maya Hotel Del Carmen

Luciana Hotel & Beach Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 309 out of 661 reviews
Rating 8 - Good. 187 out of 661 reviews
Rating 6 - Okay. 82 out of 661 reviews
Rating 4 - Poor. 36 out of 661 reviews
Rating 2 - Terrible. 47 out of 661 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Marcos

Liked: Cleanliness, communication
Excellent location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Joos

Liked: Cleanliness, check-in, communication, listing accuracy
Stylish room, clean and very central. Make sure you get a room with partial sea view. Very friendly front desk.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

carolyn

Liked: Cleanliness, amenities, property conditions & facilities
really really great stay
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Sean Garett

Liked: Cleanliness, amenities
Nice rooms, nice beach good value.
Rooftop bar view
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Patrick

Liked: Cleanliness, check-in, communication, listing accuracy
Bar and beach club were good. convenient location for Cozumel ferry.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Javier

Liked: Check-in
Steps from beach is the main reason to stay here. Beach club breakfast and lunch was decent and not expensive. Room mega basic but clan.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Glenda

Liked: Cleanliness, communication
Staff were all very pleasant and helpful.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo excelente
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Aaron

Liked: Cleanliness, check-in, communication, listing accuracy
Staff were friendly. Rooms clean but basic.
Stayed 9 nights in Feb 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, check-in, communication, listing accuracy
Good location in town on the beach. Everything was clean and well kept. Was a nice break from the huge resorts. Seaweed was no different here than anywhere else but they tried to keep it cleaned up.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

mark

Liked: Cleanliness, check-in, communication, listing accuracy
Steps to the beach
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, amenities, communication
Luciana Hotel was a great escape from our Minnesota winter! Our room was large, had a comfortable bed, terrific shower, coffee maker and refrigerator. Mere steps away from the beautiful beach bar where a calm
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

William Murray

Liked: Cleanliness, property conditions & facilities, communication
Room was clean , staff were exceptional , amenities were decent.
Stayed 21 nights in Nov 2025
Verified review

8/10 Good

Yolanda Y

Liked: Cleanliness, check-in, communication, listing accuracy
Everything about the property was great except the bed! That was the hardest bed I’ve ever slept on. Aside from that, location was amazing the Luciana beach club is now seperate and to use you have to spend about $400 pesos which wasn’t bad. Never got to go to the Carmen roof top which is what’s included now with the stay
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Bonnie

Liked: Cleanliness, amenities, communication
great rooms very clean and very nice outdoor sitting area
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Charlotte

Liked: Cleanliness, check-in, communication, listing accuracy
Great hotel Very helpful for the check-in process as we arrived earlier they agreed to keep our luggages Our room was great Good location The only this is the beach club link to the hotel requested a minium consumable if you want to use their beds even you are a guest at the hotel. And the sound is very very loud which makes it hard to rest
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tyler

Great room hot tub private in Back was great
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice property small pool great restaurant
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, room comfort, communication
Great value for the price! Want to keep this place a secret to myself!
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Maria

Liked: Check-in, communication, listing accuracy
The only thing no hot water to take a shower. Maintenance person leaves at 8:00 pm so had to go to another room to be able to take a shower other then that just the inconvenience.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Dean

Liked: Cleanliness, amenities, communication
We had a very pleasant stay. The room was nice and the ‘partial’ ocean view was lovely. The staff was organized and courteous. The attached beach cabanas and restaurant was exemplary along with their staff and food. Granted, this is a Mexican hotel so be prepared for construction ‘oddities’ and smaller bathroom dimensions. Nothing unsafe just quirky. A lovely lovely place in the heart of the action of Playa del Carmen
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Arif

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff are so friendly. The rooms are clean and comfortable. The beach and surf side was literally perfect and out of a magazine. Will definitely recommend and return.
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Melissa

Liked: Cleanliness, check-in, communication, listing accuracy
The Luciana was fine. I liked the location. Its really right between the beach and La Quinta Ave. I actually found it to be a fairy quiet place considering location. The only thing i would complain about was no hot water in shower. But after a hot day on the beach and roof top pool it was still ok.
Stayed 6 nights in Mar 2026
Verified review

6/10 Okay

Anthony

Liked: Cleanliness, communication
Disliked: Amenities, property conditions & facilities
Room was clean and the location was great, but the hotel is quite old the not maintained great. Staff was friendly but not very responsive.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

scott

Liked: Cleanliness, amenities, communication
The gentelman who helped qith our bags was really nice as well as the ladies working at the bar by the beach
Stayed 2 nights in Dec 2025