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Residence Inn by Marriott Playa del Carmen

3.5 star property

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Photo gallery for Residence Inn by Marriott Playa del Carmen

Rooftop terrace
Property video
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Free daily continental breakfast
Studio, 2 Queen Beds, Garden View (Balcony)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717
  • Place, Playacar Golf Club
    ‪16 min walk‬
  • Place, Playacar Beach
    ‪3 min drive‬
  • Place, Mayan Ruins of Playacar
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Studio, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed

9.6 out of 10
Exceptional
(41 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds

9.6 out of 10
Exceptional
(62 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

8.8 out of 10
Excellent
(19 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Golf view

View all photos for Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

9.4 out of 10
Exceptional
(22 reviews)
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Golf view

View all photos for Suite, 2 Bedrooms, Golf View (Balcony)

Suite, 2 Bedrooms, Golf View (Balcony) | Living area

Suite, 2 Bedrooms, Golf View (Balcony)

9.0 out of 10
Wonderful
(18 reviews)
  • 66 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds
  • Golf view

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  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,007 reviews
The price is €109
includes taxes & fees
28 Jan - 29 Jan
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About this property

Residence Inn by Marriott Playa del Carmen

Suburban hotel with a 24-hour fitness center, near Centro Maya Shopping Center
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour business center, a conference center, and a meeting room. Housekeeping is available on request.
Residence Inn by Marriott Playa del Carmen offers 149 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The free breakfast at Residence Inn by Marriott Playa del Carmen gets good marks from our customers. During your stay, you'll be within walking distance of Centro Maya Shopping Center. You'll find features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include free grocery shopping service, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness, spaciousness, and overall comfort
  • 10 minutes by foot from Centro Maya Shopping Center and a 5-minute drive from Quinta Avenida
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Residence Inn by Marriott Playa del Carmen offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Free breakfast is available daily. A roundtrip airport shuttle is free (available on request). A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Playa del Carmen. The hotel can provide a complimentary grocery shopping service and wedding services. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf clubhouse
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (61 centimetre high)
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 50

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Residence Inn by Marriott Playa del Carmen offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen

Residence Inn by Marriott Playa del Carmen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 814 out of 1105 reviews
Rating 8 - Good. 172 out of 1105 reviews
Rating 6 - Okay. 51 out of 1105 reviews
Rating 4 - Poor. 30 out of 1105 reviews
Rating 2 - Terrible. 38 out of 1105 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniela

Super clean room and spacious. Staff was really friendly and helpful
Stayed 2 nights in Oct 2025

2/10 Terrible

Garry

We were told there was a restaurant, there was not and a bar at the pool, there was not! Poor breakfast, you had to ask to a pad of butter, one was given out per person.
Stayed 1 night in Oct 2025

4/10 Poor

Gilles

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
L’hôtel n’a pas respecté les conditions de la réservation au niveau des gratuités. Pas d’eau chaude dans la douche. Lave-vaisselle non fonctionnel
Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Travelled with family
Todo excelente, muy agradecida con el servicio y las instalaciones muy bonitas
Stayed 1 night in Oct 2025

2/10 Terrible

Miriam

Travelled with family and small children
Disliked: Cleanliness, staff & service
The star it’s sooo rude and they try to blame my self in their mistake and charge me for transportation when I submit the request with a form they send me the receptionist said no supervisor around and no way to help me the only way pay them extra this is so unprofessional and rude I feel scammed
Stayed 1 night in Oct 2025

10/10 Excellent

Terry, grenfell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was incredible, they helped with everything from ordering food to giving directions.
Stayed 14 nights in Oct 2025

10/10 Excellent

Saheed

Stayed 3 nights in Sep 2025

10/10 Excellent

Ina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Markus Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed only one night. Room was very spacious, big kitchen included. I really liked the hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Janny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Kelly Hyunmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a local mall and a quiet cenote
Stayed 1 night in Sep 2025

6/10 Okay

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bkfast was great! Every day. Just we had some inconvenience like disconnect water for 9 hours, the shower clog little by little til the last day just no drained, the stove never work, the staff was great clean room excellent!
Stayed 7 nights in Sep 2025

10/10 Excellent

Fabiola

Stayed 1 night in Oct 2025

8/10 Good

sally

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcoming staff, Clean room, room service everyday without asking. Good experience overall.
Stayed 5 nights in Sep 2025

10/10 Excellent

Ricardo

Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and help me a lot. I had a problem with my credit card 💳 and they allowed me to pay in cash 💰. The room was amazing super clean and convenient, it has refrigerator, stove, and microwave with utensils. 100% recommend it.
Stayed 3 nights in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, buen desayuno y camas cómodas
Stayed 1 night in Sep 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
super clean amazing price
Stayed 3 nights in Jul 2025

10/10 Excellent

armando

Stayed 2 nights in Sep 2025

6/10 Okay

Silvia

Stayed 4 nights in Sep 2025

10/10 Excellent

Michael

Stayed 5 nights in Aug 2025

10/10 Excellent

Stefan, Etobicoke

Stayed 3 nights in Aug 2025