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Residence Inn by Marriott Playa del Carmen

3.5 star property

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Photo gallery for Residence Inn by Marriott Playa del Carmen

Rooftop terrace
Property video
Studio, 2 Queen Beds, Garden View (Balcony)
Lobby
Free daily continental breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717
  • Place, Centro Maya Shopping Center
    ‪13 min walk‬
  • Place, Playacar Beach
    ‪3 min drive‬
  • Place, Playacar Golf Club
    ‪5 min drive‬

Room options

View all photos for Studio, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 2 Queen Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds

9.6 out of 10
Exceptional
(67 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

8.6 out of 10
Excellent
(20 reviews)
  • Golf view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

9.4 out of 10
Exceptional
(28 reviews)
  • Golf view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Golf View (Balcony)

Suite, 2 Bedrooms, Golf View (Balcony) | Living area

Suite, 2 Bedrooms, Golf View (Balcony)

9.2 out of 10
Wonderful
(19 reviews)
  • Golf view
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Residence Inn by Marriott Playa del Carmen

This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour business center, a conference center, and a meeting room. Housekeeping is available on request.
Residence Inn by Marriott Playa del Carmen offers 149 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The free breakfast at Residence Inn by Marriott Playa del Carmen gets good marks from our customers. During your stay, you'll be within walking distance of Centro Maya Shopping Center. You'll find features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include free grocery shopping service, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the overall comfort, cleanliness, and spaciousness
  • 10 minutes by foot from Centro Maya Shopping Center and a 5-minute drive from Quinta Avenida
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Residence Inn by Marriott Playa del Carmen offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Free breakfast is available daily. A roundtrip airport shuttle is free (available on request). A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Playa del Carmen. The hotel can provide a complimentary grocery shopping service and wedding services. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf clubhouse
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (61 centimetre high)
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 50

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Residence Inn by Marriott Playa del Carmen offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen

Residence Inn by Marriott Playa del Carmen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 809 out of 1103 reviews
Rating 8 - Good. 177 out of 1103 reviews
Rating 6 - Okay. 56 out of 1103 reviews
Rating 4 - Poor. 30 out of 1103 reviews
Rating 2 - Terrible. 31 out of 1103 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities
Spent 10 days here and the entire staff was great!!
Stayed 13 nights in Jan 2026
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness
Rooms were nice and spacious, excellent location , and the breakfast was a plus
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
very clean wonderful friendly helpful staff
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities
Excelente hotel
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Very Nice, Very Clean, Good Services...
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, amenities
Very nice spacious and luxurious room. Friendly staff and great breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, amenities
It was great hotel, front desk was so kind
Stayed 3 nights in Dec 2025
Verified

8/10 Good

George

Liked: Property conditions & facilities
Great room - nice size, room for everything we had and plenty of space for both of us.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean and good breakfast with a pretty view on the rooftop. Wish they provided water in the rooms or had ample service to water since sometimes they ran out of bottle water that you can buy.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

ling

Liked: Cleanliness, amenities, property conditions & facilities
good location
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Anami Julian

Liked: Cleanliness, property conditions & facilities
The room was clean and it had a functional kitchen which helped me offset how brutally expensive downtown Playa del Carmen is. The garden view rooms are very quiet also which was a highlight for me.
Stayed 16 nights in Jan 2026
Verified

10/10 Excellent

Deepu

Liked: Cleanliness, property conditions & facilities
Friendly staff, spacious room. Everything was as expected. Value for money
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
Clean room and clean areas , staff gave beyond expectation of customer service
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

nikhila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay with family
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
It was very clean
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Te Chun

Liked: Cleanliness, staff & service, property conditions & facilities
The pool would have been amazing if the quality of the water was a little bit better.
Stayed 15 nights in Feb 2026
Verified

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is small, but on the roof so lovely to go up. Lots of seating and umbrellas. The staff are amazing and the cleaning staff are awesome. My only concern is that the breakfast, although varies daily, is not up to the standards of a Marriott.
Stayed 14 nights in Feb 2026
Verified

10/10 Excellent

Alex Gil

Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms we stayed for more than 4 nights and had our rooms cleaned everyday. The staff was very helpful and friendly. The breakfast is very diverse and has lots of options . Very happy with this hotel , would stay here again!
Lobby
Rooftop Pool
Front Entrance
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
CLEAN, FRIENLY STAFF, EXELENT LOCATION, FREE TRANSPORT FROM AIRPORT TO HOTEL AND VS
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bernardo Gonsalez

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, staff on the lobby were friendly, and the best was the breakfast. Great variety greast testing andclean dinning area.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Unreal rooms, breakfast, and staff. We will be returning!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities
Big room, clean. Good breakfast. Personal great
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

John T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and very well laid out. The bed and pillows we also wonderful.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities
Nice spot, good price.
Stayed 5 nights in Nov 2025