Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
VIP Access

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12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
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Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive
  • Restaurant

Explore the area

View in a map
Carretera Federal 307, Puerto Morelos, QROO, 77712
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Beach
    ‪21 min drive‬
  • Place, Puerto Morelos Town Square
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 out of 10
Good
(34 reviews)
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 102 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 92 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

7.6 out of 10
Good
(37 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • Ocean view
  • 102 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Two Bedroom Luxury Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 101 sq m
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

Luxury Junior Suite Ocean View

8.0 out of 10
Very good
(35 reviews)
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

8.4 out of 10
Very good
(5 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 484 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

Luxury Junior Suite Ocean Front

7.2 out of 10
Good
(35 reviews)
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

7.0 out of 10
Good
(8 reviews)
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Diamond Club

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 319 sq m
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite

8.2 out of 10
Very good
(141 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Similar properties

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Catch some rays at the beach or spend the day relaxing at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with free minibar items and minibars. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the pool at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free breakfast, free WiFi in public areas, and 6 outdoor pools are available.
  • Free full breakfast served daily
  • Free WiFi in some public areas
  • Options for a bite to eat or a refreshing drink include 12 restaurants, a coffee shop, 2 beach bars, and 3 swim-up bars
  • Splash around at the free water park with a lazy river or swim in the 6 outdoor pools
  • Indulge with massages, reflexology, or body scrubs at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes tennis courts, a gym, and a steam room
  • Guests have great things to say about the clean accommodations and the location
  • 6.6 mi (10.6 km) from El Tinto Golf Course and 12.9 mi (20.8 km) from Puerto Morelos Town Square
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 8 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Hunter Steak House - This restaurant serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Ma Maison - This restaurant specializes in French cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 8 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Ma Maison

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Beaux Arts architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1300 out of 2749 reviews
Rating 8 - Good. 627 out of 2749 reviews
Rating 6 - Okay. 362 out of 2749 reviews
Rating 4 - Poor. 211 out of 2749 reviews
Rating 2 - Terrible. 249 out of 2749 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Ashley Marie Diane

Stayed 10 nights in Jan 2026

8/10 Good

Charlene

Stayed 7 nights in Feb 2026

2/10 Terrible

PRABHJOT SINGH

Travelled with family and small children
Disliked: Cleanliness, amenities
Firstly, room we check In had blood on the bed sheet the bellboy who delivered the bag so hair all over and blood on bedsheet. He right away reported to the Guest service who took almost 3 hours to change the room. They literally wasted most of the day. Next at the time of check in a Guy name Rafael introduced us as Expedia Team Member took us to a separate lobby where he wanted us to not book from expedia going forward and he has better deals. Later on I got information that he works for " Prime Traveller Group", was basically lied to at the start. Then he keep forcing us to sign up for a breakfast sit down else you wont get any service because of expedia member. There were lot of group we meet there got FOOD poisoning and some of them were actually hospitalized as well. Overall be very careful for those FRAUD people from Prime Travel Group who waste your time and force you to not buy the package from Expedia next time and buy with them. I was astonished to understand how can expedia allow this to happen taking lot of client from them. Overall - Food -2 star, Service -1 star Shows - 3 star. I wont wanna waste my money again on Royalton Splash terrible experience. Last time in 2025 Feb the service was really great, this time it is super duper below par or I would waste of my money and time. Not going back to Royalton for sure. They force me to upgrade to diamond else not access to heated pool since it was really chilly for 2 days. They made there money by forcing us.
Stayed 6 nights in Feb 2026

4/10 Poor

Dale

The resort is nice and grounds well maintained. They were clearly understaffed in most areas and appeared poorly managed. It took 2 hrs to check in (via Expedia office which was odd) and 1hr to check out due to their billing error. Our 4 rooms were not in the same area despite making the request 4 weeks prior to arrival. Most of our group (and many other guests) got sick from the flu. There are no sanitizer stations anywhere which would've mitigated the spread. The Expedia credit is very misleading and only applies to limited amenities and has a limit for each. It's essentially a coupon booklet!
Stayed 8 nights in Jan 2026

10/10 Excellent

Susan

Stayed 4 nights in Feb 2026

10/10 Excellent

Emma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel for family. Very clean and friendly staff. Amazing food!!
Stayed 8 nights in Oct 2025

8/10 Good

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Room wash clean shower water could have hotter in the morning.
Stayed 4 nights in Jan 2026

4/10 Poor

rany

Travelled with family
Disliked: Amenities, property conditions & facilities
We recently stayed at Royalton Splash Riviera Cancun with a group of 9 people (including 3 kids), and unfortunately our experience was very disappointing overall. The biggest issue was the food quality and illness. The buffet food was very poor and, during our stay, 7 out of 9 people in our group got sick, including all three kids. That alone really impacted our vacation. The à-la-carte restaurants were somewhat better than the buffet, but still not enough to make up for the overall food experience. The lines everywhere were extremely long. At the pool bars, we often waited a very long time just to get drinks. Getting snacks like burgers by the pool sometimes took close to an hour. The coffee shop also had long lineups every single day, which made grabbing a quick coffee frustrating. Another major downside was the pools were never heated. The water was freezing cold the entire stay, and because of that we only used the pool once. For a resort that’s supposed to be very family-friendly and water-focused, that was a big letdown. Be aware that the resort is very isolated. It’s basically in the middle of nowhere with only two other resorts nearby. If you want to leave the resort, your only real option is a taxi, and it costs about $80 USD each way for 2–4 people. We also had a poor experience with the Expedia representative at the resort. They were not helpful and we didn’t feel like we received any benefit at all from booking through Expedia. Overall, very bad experience!
Stayed 5 nights in Jan 2026

10/10 Excellent

Erica, Brooklyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff & resort spotless
Stayed 4 nights in Feb 2026

10/10 Excellent

Hearty

Stayed 7 nights in Dec 2025

10/10 Excellent

Brigit Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Great room. Food was good. Lots to do. So much fun. Has something for the whole family.
Stayed 4 nights in Feb 2026

6/10 Okay

Randheep

Room - Room was spacious and
Stayed 4 nights in Jan 2026

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities
Amazing stay! Wonderful and helpful service from start to finish. Staff made us feel very welcome and special and well looked after :-) We loved it!
Stayed 1 night in Feb 2026

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Royalton Splash was just great. The entire place is beautiful, clean, well maintained and has so many options for things to do, places to eat, you will never get bored. There are several very nice restaurants and also a buffet that is open for breakfast, lunch and dinner. It has to be the largest buffet I have every been to. And it serves a huge variety of foods including typical American foods, as well as Mexican. The Royalton spa and fitness center are both outstanding, We used both and were not disappointed at all (try a couples massage followed by hydrotherapy). There are so many pools.....one area caters to families and another to those traveling without kids. Heres a tip...you must book reservations at the good restaurants 2 days in advance (that means be ready at 12:01 am to get a reservation). And "Diamond Club" members can book earlier than that so they get priority. If you book the stay through Expedia you get a few extra perks. My one complaint is that they only serve Dos Equis and Heineken beer. For a beer drinker that got old pretty fast. There are some good Mexican craft brewery's, you would think they might have a few of them to offer. All in all a nice trip.
Stayed 7 nights in Jan 2026

8/10 Good

Laura

Stayed 10 nights in Jan 2026

6/10 Okay

Mina, NorthYork

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Airport transportation was not included, and we had to pay $40 per person for transfer. The resort was also not truly all-inclusive as advertised—access to a large portion of the hotel required an extra fee for the Diamond Club, which made us feel excluded and not valued as guests. We traveled as three couples and one child, and room allocation was handled very poorly. One couple had paid for an ocean-view room but received a lower-class ocean view, while another couple who paid for no upgrade received a higher-class ocean-view room. The third couple was placed in a very low-level room. Overall, guests were not treated based on what they paid for. We repeatedly requested (over four times) to be placed closer together, but despite nine buildings, we were assigned extremely far apart (Buildings 2 and 9), requiring a 15-minute walk to see each other. The room in Building 12 (also referred to as Building 2) had a constant bad smell due to a creek behind the building. Food was often cold and overall not enjoyable. Most activities were focused on children, with very limited options for adults. The sea was full of seaweed and not pleasant for swimming. Water quality was a major issue—the water had a strong smell and salty taste, affecting all drinks and coffee. No bottled water was available in restaurants, making it difficult to drink anything unless brought from the room. A request for toothpaste was also never fulfilled.
Stayed 5 nights in Jan 2026

2/10 Terrible

Kristafer

Stayed 5 nights in Jan 2026

4/10 Poor

Mohammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I made reservation for a room with 2 queen bed, but the resort had no availability and fielded me a take a room a king bed
Stayed 7 nights in Jan 2026

8/10 Good

Larry

Liked: Cleanliness, amenities, property conditions & facilities
Yes room was clean
Stayed 7 nights in Jan 2026

2/10 Terrible

Saul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not the experience I expected. Royalton Rivera next-door was much better experience the last time I was there with my family.
Stayed 5 nights in Jan 2026

4/10 Poor

Savorn

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Buffet always the same, no guac or pico, lacking Mexican food. Very westernized. Clean resort and bathrooms.
Stayed 7 nights in Jan 2026

4/10 Poor

Harsimran

Stayed 1 night in Jan 2026

6/10 Okay

Chanel

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Initially we were very impressed with this resort - blown away in fact by the views and so excited to explore the waterpark and all the things for children. Our service upon arrival was also attentive and friendly. Buffet was over the top - very american, great for picky toddlers, tasty, tons of options, no empty trays. We also loved the use of the app which streamlined restaurant booking in an efficient and fair way. Unfortunately our positive opinion quickly changed after a couple of days. Ultimately this resort has a capacity that is just too large and we didn't feel the staff could keep up. Pools were crowded, you had to search for a chair, bar line ups were long, pool-side wait staff were limited, garbage on the lawn, dirty elevators, etc. This was proven even more come time to check out. We couldn't get through to guest services to help bring our suitcases down to the lobby and at least 100 other people were checking out and leaving the resort at the same time as us. One check out line, an overcrowded and disorganized taxi system and concierge staff that were equally as disorganized and rude. Our exit of this resort was extremely unpleasant, leaving me in tears in the cab with two children under 2, 6 suitcases and 45 mins late for our departure to the airport. We would have loved to love this resort but we will never return. To top it off, both my children developed hand foot and mouth the day after our return home.
The splash pad - so fun! Slides are only for kids aged 4+ and no riding with parents.
Stayed 4 nights in Jan 2026

2/10 Terrible

William

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
Terrible check-in and checkout process. Over 2 hours for both. Perhaps Expedia should move their checkin desk to the entrance; not 15 mins from drop off. If you have food allergies, staff do not care. Housekeeping needs- expect a 2 hour wait. Booking with nexus on your transfer home? Expect them to ask if randos can jump into your private and previously paid shuttle.
Stayed 8 nights in Jan 2026

8/10 Good

Jennifer

Stayed 7 nights in Jan 2026