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Santuario Playa

3.5 star property

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Photo gallery for Santuario Playa

A hotel room with a bed, a chair, a table with bottles, a nightstand, a lamp, a wall-mounted TV, and a decorative wall piece.
A sign for 'Santuario Playa' with a water feature and lush greenery in the background.
A vibrant courtyard with a pink building, outdoor seating, and lush greenery.
A swimming pool with lounge chairs and umbrellas, surrounded by pink buildings and palm trees.
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Master Suite 2 Double Beds

A hotel room with a bed, bedside tables, a desk, a chair, a ceiling fan, and a large window.

Master Suite 2 Double Beds

8.2 out of 10
Very good
(19 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Presidential Suite

Premium bedding, iron/ironing board (on request), travel cot, free WiFi

Presidential Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite 2 Double Beds

A hotel room with a bed, bedside tables, a desk, a chair, a hanging macrame light, and a ceiling fan.

Master Suite 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Single Bed in Female Dormitory Room Hostel

A dormitory room with a single bed, a bunk bed, and a ceiling fan.

Single Bed in Female Dormitory Room Hostel

  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 5 Single Bunk Beds
  • Free Wi-Fi

View all photos for Single Bed in Male Dormitory Room Hostel

A dormitory room with a single bed, a bunk bed, a ceiling fan, and a wall with a humorous text.

Single Bed in Male Dormitory Room Hostel

  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 5 Single Bunk Beds
  • Free Wi-Fi

Room

  • Sleeps 8
  • Free Wi-Fi

Room

  • Sleeps 8
  • Free Wi-Fi

Similar properties

Interior detail
Hotel Bosque Caribe , 5th Av Zone
Downtown Playa del Carmen
  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
3.8 out of 5, Good, 371 reviews
The price is €26
includes taxes & fees
22 Aug - 23 Aug
Hotel Bosque Caribe , 5th Av Zone

About this property

Santuario Playa

Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and spa services. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Santuario Playa offers 28 air-conditioned accommodations with shared/communal kitchens and complimentary toiletries. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.
Our customers tell us they can't get enough of the helpful staff at Santuario Playa. During your stay, you'll be connected to a shopping center, and just a quick walk from Quinta Avenida. Enjoy features like free breakfast and free WiFi in public areas, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a playground
  • Just a 5-minute walk from Mamitas Beach and 5 minutes by foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a terrace are also featured at Santuario Playa.

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Bicycles
  • Outdoor pool
  • Playground

Family friendly

  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Living room
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 16
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 16

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 11 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 11 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 16 (subject to availability)
  • Late check-out fee: USD 16 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Santuario Playa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Santuario Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 111 out of 246 reviews
Rating 8 - Good. 70 out of 246 reviews
Rating 6 - Okay. 27 out of 246 reviews
Rating 4 - Poor. 18 out of 246 reviews
Rating 2 - Terrible. 20 out of 246 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here many times over the last few years and it never fails to impress! The bed is comfy, the roku tv gives me youtube comedy i love before sleeping, the warm water shower in a big bathroom is excellent and the included breakfast is amazing with wonderful staff and superb coffee each morning! Highly recommend and will return if i need a hotel again in playa! Excellent!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Clark lemuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 2 nights in Jun 2023
Verified

2/10 Terrible

Issam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a disappointing experience at this hotel. Most of the staff do not speak English, which made communication very difficult. The only exception was the lady working the late-night shift — she spoke English well and was very helpful and kind We had to ask twice for our room to be cleaned, and even then, they only changed the bath towels. The bed sheets and face towels were not replaced. Unlike other hotels where daily cleaning is standard, here you have to specifically request it. In general, the staff were not very welcoming. Breakfast was okay, nothing special. The hotel and rooms are quite old and definitely need renovation. For the price we paid, you can definitely find a much better hotel. I would not recommend staying here.
Stayed 5 nights in Apr 2026
Verified

6/10 Okay

Brian

Disliked: Cleanliness, amenities
Childcare services terrible. I had asked for a crib I didn’t receive that. Baby’s spill lots of stuff and there was no napkin or extra towels to clean up. I asked the staff for anything to help and they said they don’t have any and if I used their towels and stains were made I will be charged. It’s in the middle of the city so there is many people drinking and lots of noise. Definitely don’t recommend for a child under 3.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great!
Stayed 7 nights in Feb 2025
Verified

8/10 Good

Ophir Olivia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Reception lady was the best! Room was switched on request and they were very accommodating to my needs.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Stanley

Liked: Staff & service
Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience.
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

Viraf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normally when I go to Playa Del Carmen, I stay at all inclusive resorts nearby but often find myself going into town a lot. This time I opted to stay right in town. The double suite I got was large and spacious. The location was great. It was convenient to the beach and to 5th Ave and lots of dining options. The staff were really great too. I would definitely stay there again.
Stayed 7 nights in Mar 2025
Verified

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay for a couple of nights

The room was comfortable but next to the washing so it’s quiet loud plus it’s bright in the room with the blinds down. Breakfast at Mr.waffle isn’t bad and worth a bite so no complaints!
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Raymond

Disliked: Amenities, property conditions & facilities
Limited kitchen supplies would be helpful
Stayed 7 nights in Aug 2025
Verified

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities
Unkempt, nobody cleaned the unit, horribly smelling bathroom, grey colored, old bedsheets, rosted mirror and waste basket. The people are very friendly, location is good.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Paola

Liked: Staff & service, property conditions & facilities
Good service
Stayed 8 nights in Jul 2024
Verified

8/10 Good

Oleksii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Jaseon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable at home chill vybes
Stayed 1 night in Aug 2022
Verified

8/10 Good

Edwin Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !
Stayed 2 nights in Nov 2024
Verified

4/10 Poor

osman

Disliked: Cleanliness
First day manager or owner not sure she was very helpful. But it was very load night time. Under the hotel it’s a bar and not possible to sleep. We request another room. We were lucky they had one gave us bigger room. They didn’t clean new room very well. Couple spots easy to see dirty. Also breakfast only 2 plate option and small. Breakfast employee was charge us tea because we order coffee and isn’t like so we want to replace our coffee with tea but they charged. It’s kind of tourist trap like other mostly places in the area! We didn’t extend our stay in same hotel! Needs improvements!
Stove was giving error. Didn’t work
They broken and empty. Least needs to fill!
First room! Top of the bar. Very noisy
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Sheila

Liked: Cleanliness
I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely.
Stayed 6 nights in Jun 2025
Verified

8/10 Good

Antonio Isai

Liked: Cleanliness, staff & service, amenities
There are something in the property that should remodelate, like the doors but in general everthing is great
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Francisco

Liked: Staff & service
Good for the price never again
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

RAUL

Disliked: Staff & service
S
Stayed 1 night in Jul 2023
Verified

4/10 Poor

Victoria's

Disliked: Cleanliness, staff & service
Not a great area very noisy. No help
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Stayed 2 nights in Feb 2023