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Santuario Playa

3.5 star property

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Photo gallery for Santuario Playa

Exterior
Reception
Outdoor pool, pool loungers
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds

Master Suite 2 Double Beds

8.2 out of 10
Very good
(19 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, iron/ironing board, travel cot, free WiFi

Presidential Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Single Bed in Female Dormitory Room Hostel

Premium bedding, iron/ironing board, travel cot, free WiFi

Single Bed in Female Dormitory Room Hostel

  • City view
  • 71 sq m
  • Sleeps 2
  • 5 Single Bunk Beds

View all photos for Single Bed in Male Dormitory Room Hostel

Premium bedding, iron/ironing board, travel cot, free WiFi

Single Bed in Male Dormitory Room Hostel

  • City view
  • 71 sq m
  • Sleeps 2
  • 5 Single Bunk Beds

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About this property

Santuario Playa

Hotel connected to a shopping center in Playa del Carmen with an outdoor pool
Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and spa services. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Santuario Playa offers 28 air-conditioned accommodations with shared/communal kitchens and complimentary toiletries. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.
Our customers tell us they can't get enough of the helpful staff at Santuario Playa. During your stay, you'll be connected to a shopping center, and just a quick walk from Quinta Avenida. Enjoy features like free breakfast and free WiFi in public areas, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a playground
  • Just a 5-minute walk from Mamitas Beach and 5 minutes by foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a terrace are also featured at Santuario Playa.

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Living room
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 16
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 16

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 11 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 11 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 16 (subject to availability)
  • Late check-out fee: USD 16 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Santuario Playa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Santuario Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 108 out of 237 reviews
Rating 8 - Good. 69 out of 237 reviews
Rating 6 - Okay. 25 out of 237 reviews
Rating 4 - Poor. 17 out of 237 reviews
Rating 2 - Terrible. 18 out of 237 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Giselle

Stayed 4 nights in Nov 2025

10/10 Excellent

Andrea

Stayed 2 nights in Oct 2025

8/10 Good

Ana

Stayed 1 night in Nov 2025

8/10 Good

Raymond

Travelled with partner
Disliked: Amenities, property conditions & facilities
Limited kitchen supplies would be helpful
Stayed 7 nights in Aug 2025

4/10 Poor

Ana luisa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No sirve el refrigerador
Stayed 1 night in Jul 2025

10/10 Excellent

Guillermina

Stayed 15 nights in Jun 2025

8/10 Good

Stanley

Travelled with partner
Liked: Staff & service
Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience.
Stayed 8 nights in Jul 2025

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there.
Stayed 5 nights in Jul 2025

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hermoso lugar y servicio amable. Es muy tranquilo y el desayuno es abundante. La habitación estaba bien limpia todos los días. En general, una estancia de 10/10 sin problemas.
Stayed 6 nights in Jul 2025

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness
I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely.
Stayed 6 nights in Jun 2025

10/10 Excellent

Adrian

Stayed 4 nights in May 2025

4/10 Poor

Victoria's

Travelled with partner
Disliked: Cleanliness, staff & service
Not a great area very noisy. No help
Stayed 2 nights in Apr 2025

8/10 Good

Ophir Olivia

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Reception lady was the best! Room was switched on request and they were very accommodating to my needs.
Stayed 3 nights in Apr 2025

4/10 Poor

Maria, Toronto

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Unkempt, nobody cleaned the unit, horribly smelling bathroom, grey colored, old bedsheets, rosted mirror and waste basket. The people are very friendly, location is good.
Stayed 3 nights in Apr 2025

2/10 Terrible

SARA

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos un tema que nos cambiaron múltiples veces de habitación y después su TV no servía y nos terminaron cobrando una cantidad tonta según porque nosotros dañamos la TV y la cantidad que pagamos por una TV que la verdad no es buena ni nueva es tonta. No vuelvo a regresar. Eran mi hotel para llegar a playa pero nunca más regresaré
Stayed 1 night in Mar 2025

10/10 Excellent

Viraf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normally when I go to Playa Del Carmen, I stay at all inclusive resorts nearby but often find myself going into town a lot. This time I opted to stay right in town. The double suite I got was large and spacious. The location was great. It was convenient to the beach and to 5th Ave and lots of dining options. The staff were really great too. I would definitely stay there again.
Stayed 7 nights in Mar 2025

6/10 Okay

Kristine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great!
Stayed 7 nights in Feb 2025

6/10 Okay

John

Disliked: Amenities, property conditions & facilities
Wifi does not work in the bedrooms. They only cleaned twice in a 7 day stay although we had asked them on two different days to clean and said they would but didn’t. We booked an extra night with front desk at a certain price only to back to pay and it was a much higher then told. We didn’t extend our stay.
Stayed 7 nights in Feb 2025

4/10 Poor

Juana

Travelled with group
Liked: Staff & service

Great location and excellent customer service

No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep.
Stayed 2 nights in Feb 2025

2/10 Terrible

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
The state of the place shocking and the service. The noise form the stress is so loud. When I checked in I was given a bed sheet, so I had to make my own bed and the sheets were so thin. The utensils in the space hardly exist and the one that are there are flirty and dirty. It was use and no one washed them. I asked the staff about directions to travel, his answer was I don’t know and asked me to seek the tour operator which scared me. I believe the hostels and the tour operator are connected There is no hot water. The air condition was never switch on so the room was too hot and the place is dirty.
Stayed 2 nights in Feb 2025

8/10 Good

Oleksii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.
Stayed 5 nights in Feb 2025

10/10 Excellent

YanXiang

Stayed 2 nights in Jan 2025

4/10 Poor

Sankalpa

Travelled with group
There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!
Stayed 6 nights in Jan 2025

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.
Stayed 1 night in Jan 2025