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Serenity Hotel Boutique by Alsol

4.0 star property
VIP Access

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Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Premium bedding, in-room safe, blackout curtains, iron/ironing board
Lobby
Exterior
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Suite

View from room

Deluxe Suite

9.0 out of 10
Wonderful
(14 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Double Suite

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite

One Bedroom Suite | Living area

One Bedroom Suite

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Corner Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

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The price is €51
includes taxes & fees
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About this property

Serenity Hotel Boutique by Alsol

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Serenity Hotel Boutique by Alsol offers 30 air-conditioned accommodations with safes and irons/ironing boards. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Serenity Hotel Boutique by Alsol. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the clean accommodations and the location
  • Within a 10-minute walk of Mamitas Beach and Quinta Avenida
  • Airport drop-off shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at Serenity Hotel Boutique by Alsol. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

Serenity Hotel Boutique by Alsol has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Mosquito nets
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • IPod dock

Food and drink

  • Griddle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 7:00 AM - 11:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per person
  • Airport shuttle fee per child: USD 25 (from 6 to 12 years old)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Serenity Hotel Boutique by Alsol offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • There is limited hot water on site.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Up to 2 children 5 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serenity Hotel Boutique

Serenity By Alsol Del Carmen

Serenity Hotel Boutique by Alsol Hotel

Serenity Hotel Boutique by Alsol Playa del Carmen

Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Serenity Hotel Boutique by Alsol Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 365 out of 551 reviews
Rating 8 - Good. 111 out of 551 reviews
Rating 6 - Okay. 41 out of 551 reviews
Rating 4 - Poor. 14 out of 551 reviews
Rating 2 - Terrible. 20 out of 551 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

christina maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very polite staff located in a very nice area where you could walk around and see many different parts of local life and culture. It was really a great weekend. Our room was not ready for whatever reason and so they gave us the penthouse, and that was the most gorgeous room we have ever stayed at anywhere in the world, and we travel frequently
Stayed 2 nights in Feb 2026

8/10 Good

Maryse

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This place has seen better days. They promote a full kitchen but there are no utensils to cook or to eat. Towels and bedding are clean but I can’t say the same for the rest. Desk receptionist Fernanda was very welcoming and helpful
Stayed 13 nights in Feb 2026

10/10 Excellent

Janice

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, clean and in a great location. Staff were friendly and helpful. The hot water was a tiny bit iffy and there was a lot of constructuon noise. But we lo
Stayed 8 nights in Feb 2026

8/10 Good

Anargyros

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Jan 2026

8/10 Good

Anargyros

Travelled with family
Liked: Amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Jan 2026

4/10 Poor

Amy

Disliked: Cleanliness, amenities, property conditions & facilities
There was no running water. The elevator was broken. The pool pump was broken, so the pool was dirty. Room had a weird smell. Very disappointing.
Stayed 1 night in Feb 2026

10/10 Excellent

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno el lunar nos encanto todo.
Stayed 4 nights in Jan 2026

6/10 Okay

Steven

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was beautiful, Lorenzo the cleaner was awesome. Front desk Service was not great. Charged me extra when my mom visited, even though the grand junior suite was for 4 people. The pool bar was often not attended. Three days they were using jackhammers in the hotel and didn’t notify us. When we checked out, they didn’t even ask me how my experience was. Customer service was not great, especially for an expensive boutique hotel.
Stayed 7 nights in Feb 2026

6/10 Okay

Tyanna

Stayed 4 nights in Feb 2026

6/10 Okay

Annaelle

Travelled with family
Disliked: Cleanliness, amenities
Staff was great! Room was large but cleanliness was a big disappointment. Towels had red/brown spots, grey from washing, some ripped and some tiny. Additionally, the shower head was extremely dirty and rusty. Water pressure was terrible and temperatures kept shifting. Location was ok but not the best. I would recommend for someone on a budget, but I myself would not return there.
Stayed 5 nights in Feb 2026

10/10 Excellent

James

Very clean, spacious and u room
Stayed 7 nights in Jan 2026

10/10 Excellent

Peter Kenneth

Stayed 5 nights in Dec 2025

10/10 Excellent

Anargyros

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Jan 2026

10/10 Excellent

Mac

Stayed 8 nights in Dec 2025

8/10 Good

Judith, La Vernia

Clean room. Nice staff. Cleaning service was great. Don’t expect life up in the bar on the rooftop.
Stayed 4 nights in Jan 2026

8/10 Good

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean room for Mexican standards, missing some amenities for the kitchen like dishwashing soap & sponge. Hot water on & off throughout the stay, but they accommodated us by proposing another room for our hot showers, inconvenience to step out of the room each time. Well situated near a great gym, restaurants, beach & 5th avenue. Big room great for a family of 3 or 4. Breakfast & restaurant staff very friendly.
Stayed 7 nights in Dec 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, room comfort
I noticed in the kitchen there was no cutlery, which was strange given I had all the facilities to cook. I also didn't see any washing up liquid for if I had needed to wash up pans etc.
Stayed 2 nights in Jan 2026

2/10 Terrible

Jinjiang

Stayed 5 nights in Dec 2025

4/10 Poor

Chad

Liked: Cleanliness, staff & service, amenities
The main issue which was not communicated was that the front of hotel was undergoing major road construction.Being that i had a lot of luggage it was a big inconvenience,i had to walk 2 blocks to get a taxi .Along with the noise of jackhammers late into the night ,my stay was less than comfortable
Stayed 1 night in Dec 2025

6/10 Okay

Denise

There was construction in the street until late at night - later than 10 PM. We didn’t have hot water to shower. The room was only equppiedcwith a large knife - no other utensils. No complimentary coffee in the room- only a maker. Positive: The location is good they have parking.
Stayed 1 night in Dec 2025

10/10 Excellent

Sonjila

Stayed 1 night in Dec 2025

10/10 Excellent

sergio

Stayed 1 night in Dec 2025

8/10 Good

Beatriz

Stayed 1 night in Dec 2025

10/10 Excellent

Genevieve

Stayed 5 nights in Nov 2025

10/10 Excellent

chris

Stayed 1 night in Nov 2025