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Sole Suites

3.0 star property
VIP Access

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Photo gallery for Sole Suites

Outdoor pool, pool loungers
Interior
Exterior
Sun deck
Exterior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
1ra Avenida Norte, Entre Calle 12 y 14, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Central Square
    ‪6 min walk‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Two Bedroom Master Suite

Hypo-allergenic bedding, in-room safe, laptop workspace

Two Bedroom Master Suite

8.8 out of 10
Excellent
(15 reviews)
  • 127 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite

Full-sized fridge, microwave, stovetop, blender

One Bedroom Suite

8.8 out of 10
Excellent
(16 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Sole Suites

This hotel features an outdoor pool, self parking, and free use of bicycles. WiFi in public areas is free. Additionally, a 24-hour front desk, a porter/bellhop, and a front-desk safe are onsite. Housekeeping is available once per stay.
Sole Suites offers 20 air-conditioned accommodations with safes and irons/ironing boards. Accommodations offer separate sitting areas. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. 42-inch Smart televisions come with satellite channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Sole Suites. During your stay, you're just a quick walk from Quinta Avenida. You'll find features like free WiFi in public areas, plus an outdoor pool and self parking (surcharge). Some of the pet-friendly amenities this property offers include food and water bowls and litter boxes.
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, an elevator, and a terrace
  • Onsite recreation includes complimentary bicycles
  • Steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter boxes
Sole Suites offers its guests an outdoor pool and complimentary bicycles. WiFi is free in public spaces. Sole Suites also features a terrace, a front-desk safe, and a porter. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Covered parking on site (MXN 250 per day)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Things to do

  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)
  • Porter/bellhop

Outdoors

  • Beach towels
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: MXN 600

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: MXN 600

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 4000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: MXN 250 per day
  • Pet fee: MXN 600 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: MXN 600 (subject to availability)
  • Late check-out fee: MXN 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sole Suites Hotel

SOLE Suites by GuruHotel

SOLE Suites Quinta Avenida

Sole Suites Playa del Carmen

Sole Suites Hotel Playa del Carmen

Sole Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 102 out of 221 reviews
Rating 8 - Good. 63 out of 221 reviews
Rating 6 - Okay. 35 out of 221 reviews
Rating 4 - Poor. 15 out of 221 reviews
Rating 2 - Terrible. 6 out of 221 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Tricy

Stayed 4 nights in Feb 2026

4/10 Poor

Glenn, Canmore

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
To go out, the front wasn’t very nice not very accommodating and was generally not happy to be there.
Stayed 7 nights in Feb 2026

8/10 Good

Richard

Liked: Cleanliness, staff & service
Suite was fine, staff was fine.
Stayed 28 nights in Jan 2026

6/10 Okay

mayada

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The pool is dirty, the kitchen utensils are very worn out, and the water pressure is very weak.
Stayed 7 nights in Jan 2026

4/10 Poor

Erick Flores

Stayed 15 nights in Dec 2025

4/10 Poor

Kieran

Disliked: Staff & service
Stayed 2 nights in Dec 2025

8/10 Good

Julio

Stayed 1 night in Dec 2025

4/10 Poor

Nita Shiv

Travelled with family
Location was next to night clubs. Loud noise until 2pm every day made it hard to sleep
Stayed 5 nights in Dec 2025

8/10 Good

EMERIC

Stayed 3 nights in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Dec 2025

8/10 Good

Judi

Liked: Cleanliness, staff & service, room comfort
Kitchen was minimally stocked, you could do simple meals. No can opener or oven equipment. Dishes were chipped and not a full set of anything
Stayed 4 nights in Dec 2025

10/10 Excellent

Ivania, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool and nice place
Stayed 4 nights in Dec 2025

6/10 Okay

Víctor Omar Sánchez

Liked: Cleanliness, amenities, property conditions & facilities
The installation is really good, however they will charge extra for parking and they will charge an extra cleaning fee; it’s not too expensive just be careful with the towels. Keep that in mind :)
Stayed 2 nights in Nov 2025

4/10 Poor

Richard

Liked: Cleanliness

Sole Suites

First the positives : The 1 bedroom room had plenty of room, a view of the street, a balcony (with no chairs so useless), air-cons worked well, conveniently located near the main "5th" Ave restaurants, shops and bars. Now the negative : the bar half a block away BLASTED MUSIC every night until 3AM so any attempt at sleep was futile. In fairness, at check-in, I was offered either a room towards the back of the place which was smaller with no balcony but a bit quieter OR a larger room with a balcony (no chairs) but noisier. I chose the larger room thinking ear plugs would fix the loud music....NO SO!
Stayed 7 nights in Sep 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here
Stayed 3 nights in Aug 2025

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the space and the size of the room. And the staff was amazing.
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was nice. Close to everything. Shopping, dinner. Safe for families.
Stayed 5 nights in Jul 2025

6/10 Okay

Lourdes

Travelled with family
Disliked: Amenities, property conditions & facilities
There was old food in the refrigerator, when we got there at the glass, sliding doors were open, therefore, mosquitoes were in the apartment
Stayed 1 night in Jun 2025

6/10 Okay

jesus fernando

Travelled with group
Disliked: Amenities
Pool was not ready for most of the week and pool area need renovations
Stayed 7 nights in May 2025

6/10 Okay

Andrea

Stayed 1 night in Apr 2025

6/10 Okay

Gabriel

Stayed 10 nights in Mar 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is very spacious, and has two bathrooms which is great. But as we were on the main floor, there was no outside sitting area or place to dry swim suits and towels. It was otherwise very comfortable.
Stayed 3 nights in Mar 2025

6/10 Okay

william francis

Liked: Property conditions & facilities
Disliked: Amenities
Accommodations were ok. The hotel is in a noisy neighborhood. Lots of music at night. Would have also appreciated a heads up on the construction next door. I found it more annoying , especially when on the top floor at the pool. Also the pool water was cloudy most of the time. Needs more attention. A few more chairs on the roof would be nice also.
Stayed 14 nights in Mar 2025

10/10 Excellent

Denys

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay way great. You have to understand, the hotel is located in the busy area, so if you want a quiet place, it is not the case. Although, the music didn’t bother me or my family much. We had a nice sleep. However, you are in the center of everything, tour buses pick up area, beach is 3 min away, lots of restaurants, walmart is 10 min walk and you get two rooms with a kitchen. There was hot water with good pressure all the time and free wifi, but somewhat spotty, The staff was generally ok, but could be more polite and nicer in my opinion. Overall, I think this is a great option for the money and I give it 5 stars despite those minor details.
Stayed 5 nights in Mar 2025

8/10 Good

Zbigniew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. Close to all attractions of Playa del Carmen. Nice beach was 10 minutes walk. 5 Av just next Av. For me only bad thing was party from 9PM to 3 AM with tremendously loud music from clubs on 5 AV. I had to use ear plugs to sleep.
Stayed 14 nights in Mar 2025