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Suite 24 ApartHotel By Xperience Hotels

2.0 star property

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Photo gallery for Suite 24 ApartHotel By Xperience Hotels

Outdoor spa tub
Dining
Property grounds
Terrace/patio
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Calle 24 Norte, Entre Avenida 30 y Avenida 25, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    â€Ș8 min walk‬
  • Place, Central Square
    â€Ș11 min walk‬
  • Place, Playa del Carmen Main Beach
    â€Ș13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș55 min drive‬

Room options

View all photos for Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 2 Double Beds

Superior Apartment, 2 Double Beds

Superior Apartment, 2 Double Beds

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Rooftop terrace
SofĂ­a by Bunik
Downtown Playa del Carmen
  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
4.4 out of 5, Excellent, 2,034 reviews
The price is €43
includes taxes & fees
18 Jun - 19 Jun
SofĂ­a by Bunik

About this property

Suite 24 ApartHotel By Xperience Hotels

This hotel features an outdoor pool, a rooftop terrace, and concierge services. WiFi in public areas is free. Other amenities include a garden.
Suite 24 ApartHotel By Xperience Hotels offers 15 air-conditioned accommodations with complimentary toiletries and ceiling fans. Televisions come with satellite channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they enjoy the overall property condition at Suite 24 ApartHotel By Xperience Hotels. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an outdoor pool and a rooftop terrace.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include a concierge and luggage storage
  • Within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach
  • Airport and local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Suite 24 ApartHotel By Xperience Hotels offers its guests an outdoor pool, a rooftop terrace, and a garden. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 4 floors
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 20 per night
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per vehicle (one way)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Suite 24 ApartHotel By Xperience Hotels.

Property is also known as

SUITE 24 Aparthotel Playa del Carmen
SUITE 24 Hotel
SUITE 24 Hotel Boutique Playa del Carmen
SUITE 24 Boutique Playa del Carmen
SUITE 24 Boutique
SUITE 24
SUITE 24 Hotel Boutique
Suite 24 By Xperience Hotels
Suite 24 Hotel Boutique By Xperience Hotels
Suite 24 ApartHotel By Xperience Hotels Hotel
Suite 24 ApartHotel By Xperience Hotels Playa del Carmen
Suite 24 ApartHotel By Xperience Hotels Hotel Playa del Carmen

Suite 24 ApartHotel By Xperience Hotels Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 41 out of 113 reviews
Rating 8 - Good. 43 out of 113 reviews
Rating 6 - Okay. 16 out of 113 reviews
Rating 4 - Poor. 5 out of 113 reviews
Rating 2 - Terrible. 8 out of 113 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A horrible place with terrible service as couldn’t even check in. No one was there. With a Spanish-speaking tenant’s help, tried calling but the person who picked up kept saying “no habla ingles” and hanging up. Tried messaging the WhatsApp number as per their QR code posted at the front door but never got a response, even a day and two days later. Had to find somewhere else to stay.
Stayed 4 nights in Feb 2022
Verified

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place for the money. PROS: Clean, close to everything, easy access, nice breeze with all the windows open, nice shower. CONS: Noisy dogs most days (all day), next to two popular restaurants that play music late, kitchenette not well stocked for cooking, no towels or rags in the kitchen, chairs and couch not comfortable, hard mattress.
Stayed 28 nights in Oct 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness

Me fue bien en general.

La limpieza fue buena en general por favor pongan cestos de basura en la cocina y destapacaños en el baño ademås de mås såbanas en la cama.
Stayed 5 nights in Oct 2021
Verified

2/10 Terrible

CĂ©sar Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La peor estancia

No tienen personal en el hotel NADIE NADIE NI 1 SOLA PERSONA NI PARA EL CHECK IN NI CHECK OUT Un huésped nos hiso el favor de darnos una llave de 1 cuarto, obviamente no tienen mantenimiento ni servicios, nadie contesta el teléfono, increíble como pueda operar
Stayed 2 nights in Feb 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service
impossible de rejoindre l’établissement pour check-in
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Laura G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice and cute place

I stayed here for 1 day but even for just that one day the personnel of the hotel were really nice and attentive. I will be definitely be back. Good location close to the beach
Stayed 1 night in Dec 2020
Verified

6/10 Okay

Rosa

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
DifĂ­cil el acceso cuando no hay alguien en recepciĂłn, no limpiaron la HabitaciĂłn de los tres dias que me hospede
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar muy cĂłmodo y buen ubicaciĂłn

El lugar se encuentra muy limpio y cĂłmodo
Stayed 1 night in Nov 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones estĂĄn muy bonitas, las camas cĂłmodas
Stayed 3 nights in Mar 2020
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Nice suite, ok service, great location, very very small pool
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

well priced for what you get in return

It’s actually a nice place, but it is poorly maintained. To be more clear, the building it self is great, but the rooms not so much. It seems the administration is extremely frugal, and doesn’t know what have a sense about the cost of doing business.
Stayed 5 nights in Jan 2020
Verified

10/10 Excellent

José Gabino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Stayed 2 nights in Dec 2019
Verified

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Siempre habĂ­a tenido hasta que me topĂ© con una pĂ©sima recepcionista.... me cambiĂ© de cuarto ... un dilema hacerla entender que a mi me aparecĂ­a otro precio en la plataforma pero aĂșn asĂ­ prolongue mi estancia pagando la diferencia, me entregaron la habitaciĂłn nueva con 2 toallas salĂ­ hacer compras y cuando regrese habĂ­a desaparecido una toalla por lo que obviamente se metieron a la habitaciĂłn cuando yo no estaba.. en la noche baje para preguntar si habĂ­a algĂșn problema hacer check out temprano a 7.30 me respondiĂł un chico muy amable por la noche y por la mañana llego la misma recepcionista que solo da problemas y ninguna soluciĂłn aparte de que se mete a tu habitaciĂłn... esa ... es la primera vez que soy grosera con el personal de rececpcion pues me saliĂł con que habĂ­a un problema y yo necesitaba partir a tomar mi vuelo y esta mujer ocasionĂĄndome problemas una recepcionista si puede destruir tu lugar no creo regresar Y disculpen por haberlo recomendado tanto tiempo ahora ya no es lo mismo el upgrade vale de nada pues entre a una habitaciĂłn mĂĄs barata con todo y la mĂĄs cara te quitan todo.... pĂ©simo servicio sin menospreciar que la habitaciĂłn estaba sucia ... la chica de la recepciĂłn una mentirosa total me sacaba tantas historias cuando yo ya llevo 3 años quedĂĄndome en el hotel ... mentir es malo amiga recepcionista y si no te gusta tu trabajo bĂșscate otro y deja de fastidiar viajeros
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beau et pratique

A 10 min de la plage, beau studio spacieux avec le min pour cuisiner, au calme proche des commerces, avec petit dej simple. Pas de coffre-fort comme annoncé et pas su utiliser jacuzzi car eau froide. Bon, beau et pratique dans l ensemble.
Stayed 6 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Posizione ok Struttura media ma accogliente Colazione striminzita
Stayed 14 nights in Nov 2019
Verified

6/10 Okay

Carlos Reinaldo

café da manha em pé na recepção.
Stayed 3 nights in May 2019
Verified

10/10 Excellent

SteveTurbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price we paid. 24 hour front desk. Safe and secure as everyone entering hotel goes by front desk. Room included kitchen. Parking is on the street, but can park near front desk and street is well lit. No elevator, and we were on 4th floor, but not a big deal for us.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo ecxelente, muy agusto el personal muy atento y amable
Stayed 7 nights in May 2019
Verified

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancias estuvo de 10 en este hotel lo recomiendo amplia mente
Stayed 5 nights in Apr 2019
Verified

6/10 Okay

Carina

Liked: Amenities, property conditions & facilities
Av nÄgon anledning, vi vet inte vilken, sÄ fick vi nÄgot rött pÄ en liten handduk. Det gick inte bort i tvÀtten, sÄ vi fick betala den. SmÄaktigt! Bilderna pÄ jaquzzin var med loungemöbler och upphÀllt vatten. Fanns inget av det i verkligheten. SÄ dÀr kunde man inte vara. Falsk marknadsföring! Det stÀdades dÄligt, det syntes mest i badrummet. LÀgenheten var helt ok annars. Det fanns det mesta. Saknade nÄgot att torka badklÀder och badhandduk pÄ. Fanns ingenstans att torka det.
Stayed 14 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien ubicado con personal amable y siempre dispuesto a atender cualquier requerimiento.
Stayed 6 nights in Mar 2019
Verified

2/10 Terrible

Anibal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafadores

Reserve el hotel a las 6pm el mismo día que llegaría a el. Llegue a las 7pm. Me dijieron que ya tenia que hacer Check in día anterior! Tuve que irme a otro hotel. Y al 5to día cuando debía hacer check out pregunté si podía demorarme una hora. La respuesta fue no. Pague un día de mås y ni siquiera tuvieron la bondad de devolverme una hora! La pero experiencia en hotel
Stayed 5 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement a 10 minutes dr marche du centre d'intĂ©rĂȘt, personnel serviable et sympatique.
Stayed 2 nights in Mar 2019
Verified

4/10 Poor

Alex

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
(1) The property is in good location, but hard to find by shuttles: walking distance to main thoroughfares, supermarkets/pharmacies beach, restaurants, money exchanges; can get some sleep, as it is not near clubs, and is in a residential area (2) Property has amenities: jacuzzis (but water is cold!); kitchenette (but no supplies); small pool, but usually unclean; continental breakfast
Stayed 8 nights in Feb 2019
Verified

8/10 Good

Humberto felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena atenciĂłn

Buen lugar acorde a lo que pagas tienes muy buena atenciĂłn en la recepciĂłn y estĂĄ a 4 cuadras de la quinta avenida, recomendable para descansar
Stayed 3 nights in Feb 2019