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Suites Cielo y Mar

2.5 star property

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Photo gallery for Suites Cielo y Mar

Outdoor spa tub
43-inch Smart TV with digital channels, TV, Netflix
Interior
Senior Suite, 1 King Bed, Sea View
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
5a Avenida Esquina, Calle 80, Col. Luis Donaldo Colosio, Playa del Carmen, QROO, 77728
  • Place, Playa 88
    ‪6 min walk‬
  • Place, Punta Esmeralda Beach
    ‪13 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Sea View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Senior Suite, 1 King Bed, Sea View

Senior Suite, 1 King Bed, Sea View

Senior Suite, 1 King Bed, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Sea View

Suite, 1 King Bed, Sea View

Suite, 1 King Bed, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Sea View

Suite, 2 Queen Beds, Sea View

Suite, 2 Queen Beds, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Suites Cielo y Mar

A rooftop terrace, express check-in, and express check-out are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include tour/ticket assistance and a garden.
Suites Cielo y Mar offers 17 air-conditioned accommodations with safes and complimentary bottled water. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. 43-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Suites Cielo y Mar. During your stay, you're just a quick walk from Playa 88. You'll find features like free breakfast and free WiFi in public areas, plus a rooftop terrace.
  • Free continental breakfast served daily
  • Free WiFi
  • Amenities include an elevator, a rooftop deck, and a terrace
  • 6 minutes by foot from Playa 88 and a 2-minute drive from Quinta Avenida
  • Airport shuttle service available for a fee
Free breakfast is served daily. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and a garden are also featured at Suites Cielo y Mar.

This Playa del Carmen hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Things to do

  • Bicycles

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (102 centimetre wide door)
  • Low-height bed (50 centimetre high)
  • Low-height counter and sink (51 centimetre high)
  • Low-height door lock
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: USD 15
Contactless check-in available
Late check-in fee: USD 15 for check-in between 10:30 PM and 1:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Suites Cielo y Mar

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 15 (subject to availability)
  • Late check-in fee: USD 15 for check-in between 10:30 PM and 1:00 AM
  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Suites Cielo y Mar Hotel Playa del Carmen
Suites Cielo y Mar Hotel
Suites Cielo y Mar Playa del Carmen
Suites Cielo y Mar Hotel
Suites Cielo y Mar Solo Adultos
Suites Cielo y Mar Playa del Carmen
Suites Cielo y Mar Hotel Playa del Carmen

Suites Cielo y Mar Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 177 out of 244 reviews
Rating 8 - Good. 55 out of 244 reviews
Rating 6 - Okay. 2 out of 244 reviews
Rating 4 - Poor. 5 out of 244 reviews
Rating 2 - Terrible. 5 out of 244 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

MAGNUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simple but good and fresh breakfast. Perhaps a wider variety of bread, cold cuts, and fruit options would be helpful.
Stayed 5 nights in Nov 2025

10/10 Excellent

Mykeerah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at a small hotel. Staff were kind, everything was clean, and the location was both close enough and far enough away from the downtown area. Would definitely stay here again!
Stayed 5 nights in Nov 2025

10/10 Excellent

Doraine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok but no eggs
Beautiful view from balcony
Stayed 4 nights in Oct 2025

10/10 Excellent

Robert, New Westminster

Liked: Amenities
Large comfortable rooms, good hot water and air con, friendly and helpful staff!
Stayed 7 nights in Sep 2025

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in a relaxing area of Playa del Carmen.
Stayed 2 nights in Aug 2025

2/10 Terrible

Damon

Stayed 2 nights in Jun 2025

10/10 Excellent

sigfrido

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location even when the beach was full of sargasso
Stayed 1 night in Jul 2025

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel. The room was super clean and bright, the decor modern and the staff were super helpful and friendly. Will definitely book again - recommend!
Stayed 4 nights in Jun 2025

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool is very small. Breakfast was good and the staff were very friendly.
Stayed 1 night in Jun 2025

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best place I’ve stayed at in Playa and I’ve lived here for years
Stayed 2 nights in Jun 2025

10/10 Excellent

Jodie, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay! We would return.

Although the hotel is off Quinta Avenida, the property is a bit away from all the hustle and noise of the Quinta Avenida. If you’re looking for quiet, comfortable and very clean accommodations, this is the hotel for you. We enjoyed the partial ocean view from our balcony. Housekeeping and s excellent. The continental breakfast was delicious and plentiful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hideaway

Great place to stay. Away from all the noise but close enough to walk.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Philip

I would not recommend this hotel to anyone. The neighborhood is extremely inconvenient and there are no facilities and no restaurants and it is extremely difficult for taxis and Uber drivers to even find the hotel. once you arrive at the hotel, their system for entry is very confusing and complicated and does not work well. i’m a big believer in using technology, but their system is very poor.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mariya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful clean rooms, comfortable bedding quiet neighborhood close to the beach basic breakfast very limited parking, but street parking was safe
Stayed 2 nights in Feb 2025

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location, near to public beach and short walk to town.
Stayed 2 nights in Feb 2025

10/10 Excellent

carrie, Delburne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, comfortable bed, lovely breeze, beautiful garden area, free breakfast, free gated parking. This was our second stay here and we would stay again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Cameron

Stayed 1 night in Feb 2025

8/10 Good

Daniel

Stayed 7 nights in Feb 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful view from the balcony. small, clean hotel. close to the beach. wifi could be better.
Stayed 1 night in Feb 2025

4/10 Poor

Nihit

Stayed 8 nights in Jan 2025

8/10 Good

Jorge

Stayed 1 night in Jan 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you first arrive you may be put off by the area because it’s not near the tourist spots but not to worry. The hotel is in the real neighborhood of playa with a relaxing quiet vibe and warm people You’ll love it!
Stayed 1 night in Jan 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place clean and comfortable.
Stayed 5 nights in Dec 2024