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Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret

4.0 star property
VIP Access

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Photo gallery for Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret

A poolside area with a large pool, outdoor seating, and a multi-story building with balconies.
Property video
A multi-story building with balconies, surrounded by lush greenery.
A room with a thatched roof, a staircase, and a seating area with cushions.
Outdoor spa tub

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720
  • Place, Xenses Park
    ‪6 min walk‬
  • Place, Xplor Theme Park
    ‪14 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

A bedroom with a bed, a desk, a TV, and a large window with a view of greenery.

Elite Room, 1 Queen Bed, Balcony, Tower

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Elite Room, 1 King Bed, Balcony, Tower

A bedroom with a bed, a desk, a TV, and a large window with a view of greenery.

Elite Room, 1 King Bed, Balcony, Tower

  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony

A bedroom with a bed, desk, computer, and a large window.

Deluxe Room, 1 King Bed, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

A bedroom with a large bed, two wall-mounted lamps, a circular mirror, and a wooden side table.

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

A bedroom with a large bed, two bedside tables, a round mirror, and two wall-mounted lamps.

Superior Suite, 1 King Bed with Sofa bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret

Along with an outdoor pool, this hotel has a restaurant and coffee/tea in a common area. WiFi in public areas is free. Other amenities include spa services, free use of bicycles, and concierge services. Change of towels is available on request.
Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret offers 9 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. 52-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret. During your stay, you're just a quick walk from Xenses Park. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, a porter, and luggage storage
  • Onsite recreation includes complimentary bicycles and yoga classes
  • Within a 15-minute walk of Xenses Park and Xplor Theme Park
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret offers its guests an outdoor pool and complimentary bicycles. An airport shuttle (available 24 hours) is available for a fee. The boutique Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret also features spa services, a garden, and coffee/tea in a common area.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 10:30 AM.
Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret has a restaurant on site.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: MXN 180 to 250 for adults and MXN 180 to 250 for children
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% organic food
  • Designated smoking areas
  • Locally sourced food prioritised
  • Mosquito nets
  • Some LED lighting used
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 180 to 250 for adults, and MXN 180 to 250 for children
  • Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 6:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 171 out of 211 reviews
Rating 8 - Good. 22 out of 211 reviews
Rating 6 - Okay. 10 out of 211 reviews
Rating 4 - Poor. 4 out of 211 reviews
Rating 2 - Terrible. 4 out of 211 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Hyesung

Liked: Cleanliness, staff & service, property conditions & facilities
It is a lovely boutique hotel with amazing staffs(Fernando is the best!)
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Eleanor Buganan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast, convenient location and w/i walking distance to theme parks, and top notch service especially by Fernando! If in the area again, will plan to stay here. Highly recommend!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, amenities, property conditions & facilities
Second time here and I love it even more every time, the staff is wonderful and accommodations are great too. Fully recommend staying here.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alcario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible, the hotel is very peaceful and the monkeys were the highlight of our trip!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Very helpful staff.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

celeste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Mr. Fernando is a super nice guy. Because of him, my whole trip was incredibly enjoyable
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jarandon

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities
Beautiful place with a ‘relax’ feel and super nice staff. Great interaction with the monkeys in the morning. Clean rooms and very comfy bed.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kewen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, staff very nice and friendly, excellent stay, food very good, satisfied
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part is the staff. They’re kind and help with anything you need. The breakfast is great and the rooms are super clean. It’s a beautiful setting overall and down the street from a great bakery/café for lunch. Highly recommend!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. The atmosphere very well taken care of. And the staff were so so nice. Couldn’t be better. Follow the directions they sent you in WhatsApp to find the place. It could be a little tricky to find.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t try the pool. The visiting monkeys were fun.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great vibe!! Staff were great and we found the relaxing few days we were looking for Thank you
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Great jungle feelings with monkeys and nice stuff / people ❣️❣️❣️🐒🐒🐒
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Evelin

Liked: Cleanliness, amenities, property conditions & facilities
Everybody was so kind and welcoming. Fernando was incredibly attentive and made sure we had everything we needed. I would definitely recommend this place — it’s truly peaceful and relaxing. ✨
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Xcaret hotels and parks, quiet and peaceful place, friendly staff GREAT service and very attentive personnel
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jack

Excellent hidden gem
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to assist with transportation and parks located nearby the staff walked with us to and from the parks to ensure we were safe.
On our way to XPLOR with the staff.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place to Stay, exelent service
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Travis Jay

Staff was very helpful, showed us th
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Cely

Everything was great!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Chuyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, I love to stay here again for vacation
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh, beautiful view. Can use some variety tho
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

gerardo

Liked: Cleanliness, amenities, property conditions & facilities
All perfect
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people I recommend this place 💯
Stayed 4 nights in Jul 2025