See all properties

The Palm at Playa

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for The Palm at Playa

Rooftop terrace
Rooftop terrace
Lobby
Down duvets, in-room safe, individually furnished, blackout curtains
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(27 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft

Loft

Loft

7.6 out of 10
Good
(14 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Down duvets, in-room safe, individually furnished, blackout curtains

Family Room

  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Similar properties

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Holiday Inn Express & Suites Playa Del Carmen by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,005 reviews
The price is €99
includes taxes & fees
17 Apr - 18 Apr
Holiday Inn Express & Suites Playa Del Carmen by IHG

About this property

The Palm at Playa

An outdoor pool, a bar/lounge, and a poolside bar are available at this hotel. WiFi in public areas is free. Additionally, a rooftop terrace, a hot tub, and a 24-hour front desk are onsite.
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the pool at The Palm at Playa. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free WiFi
  • Places for an enjoyable drink include poolside bar or bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the pool and the size of the accommodations
  • Steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach
The Palm at Playa offers its guests an outdoor pool and a hot tub. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy local cuisine breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.
Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 400 to 450 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 400 to 450 for adults, and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 008-007-004904/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 459 out of 1024 reviews
Rating 8 - Good. 252 out of 1024 reviews
Rating 6 - Okay. 151 out of 1024 reviews
Rating 4 - Poor. 78 out of 1024 reviews
Rating 2 - Terrible. 84 out of 1024 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennyfer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.
Stayed 3 nights in Dec 2025

8/10 Good

Victor, Phelan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Dec 2025

2/10 Terrible

Marina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Room was dirty, no refrigerator but had a huge bar area, had mold, hot water didn’t work, room smelt of bleach, we had kids with us and the shower was in the middle of the room and was all glass. I asked to be moved to another room and they were rude and said only for an extra charge.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alan

Spotless
Stayed 4 nights in Dec 2025

2/10 Terrible

Renee Elizabeth

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was not what it used to be! Smelled like it went through a hurricane and never repaired. No smoke detectors, holes around air conditioning and the bathroom shower head. No waitresses at the pool. Ripped up large layout beds. One single lay down chair (unlike photos) no cushions on backs of chairs. People were bringing their room throw pillows to the pool? Towels are crusty supposed to be white but gray now and they have the logo of another property. Time for a remodel! Must be new management because we loved the customer service and came 2x a year. We left early and to be fair got the prorated days refunded. Photos on website are from long ago.
Stayed 8 nights in Dec 2025

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, amenities
No hot water in shower
Stayed 2 nights in Dec 2025

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, amenities
This hotel has priceless location right in the middle of the Playa Carmen fun area. Rooms are big and well noise isolated as there are many nightclubs around. The rooftop pool is great The
Stayed 2 nights in Dec 2025

10/10 Excellent

Marvin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Rudy

Liked: Cleanliness
Disliked: Property conditions & facilities
Rooftop was nice. Two pools up there . The family room is really weird though . The only bathroom and the master bedroom are in the same room so anyone showering, using the sink or using the toilet will disturb whoever is in the bed that is literally right beside that. The shower and the bed are only separated by clear floor to ceiling glass. The kitchen and other two beds are in the other room. So that room is set up super weird. Staff seemed a bit disorganized but were friendly enough. It was also loud at night until 3 am because of a club nearby . We all slept with noise cancelling earbuds or didn’t sleep until 3 am when the music stopped . We spent 3 nights here and all were the same.
Stayed 3 nights in Dec 2025

10/10 Excellent

Erin

Stayed 2 nights in Nov 2025

2/10 Terrible

Emelie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This place has seen better days. Perhaps this was a nice hotel 10 years ago but now it is so run down. The room was clean but felt so warned down. The bathroom smelled like rancid cheese, the bed linnen had stains on them. The white sofa in the livingroom area had lots of stains. The safety box was not secured. In two weeks they never sweept our balcony that was full of sand. The sink in the bathroom was not attached and could be moved and leaked water. The pool area, OMG, there was no sunbeds accept one and that was broken, the sofa pillows and the big cusion by the pool where torn and smelled like mold. The overall inpression of the hotel is terrible and the picture on the website don’t even conforms to reality. DON”T STAY HERE!!!
Stayed 14 nights in Nov 2025

8/10 Good

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location have stayed here before. The staff is great and it’s nice to have a roof top pool and bar service. Always a predictable and affordable option. Will definitely stay again can’t beat the location.
Stayed 5 nights in Nov 2025

8/10 Good

Gene

Stayed 3 nights in Nov 2025

10/10 Excellent

Tyrell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub never was hot
Stayed 5 nights in Nov 2025

10/10 Excellent

Floyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and friendly. My only concern was the neglected rooftop pool. No umbrellas, torn tanning beds, and limited sitting areas.
Stayed 3 nights in Nov 2025

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Yes and yes
Stayed 11 nights in Nov 2025

10/10 Excellent

Brianna

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Shower was great! Very clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Maximilian

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location no Noise in front anymore gear roof top
Stayed 2 nights in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely…3 times staying at The Palm… always the best
Stayed 10 nights in Nov 2025

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pros: Excellent location to town and beach. Room was spacious and clean. Full kitchen with all you need to cook meals. Cons: our 10% off food was not honored, nor were our 2 free drinks that were included in our package. Some of the food at Breakfast were ice cold upon arrival. No lounge chairs at the pool..only 3 beds in the pool. Front desk did not communicate anything about the hotel, where to find things, amenities…had to ask for hairdryer and found out you need to put a deposit down. Not a big deal but could have been told up front instead of going back and forth from room to front desk.
Stayed 5 nights in Nov 2025

6/10 Okay

Henry

Stayed 1 night in Nov 2025

2/10 Terrible

Kevin

Water was hot for 2 min
Stayed 1 night in Nov 2025

4/10 Poor

Antonio

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Los muebles del cuarto olian mal la yave del laba manos estaba mal
Stayed 4 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness
Very clean and spacious
Stayed 2 nights in Oct 2025

2/10 Terrible

jonathon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is nothing like the photos,run down ,needs alot of tlc.
Stayed 3 nights in Oct 2025