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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

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Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
Property video
3 outdoor pools, pool loungers
3 outdoor pools, pool loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪11 min walk‬
  • Place, Playacar Golf Club
    ‪11 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪18 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(43 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Catch some rays at the beach or spend the day relaxing at Viva Maya by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Change of towels is available on request.
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Our customers tell us they can't get enough of Viva Maya by Wyndham, A Trademark All Inclusive Resort's great beach location. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Free WiFi in public areas, free self parking, and 3 outdoor pools are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at La Terraza, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Indulge with body treatments, Swedish massages, or facials at the spa
  • Services include babysitting, a free kid's club, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and a sauna
  • Guests have great things to say about the location and the beach
  • Just a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida
  • Airport shuttle service available for a fee
Viva Maya by Wyndham, A Trademark All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 18977 square feet (1763 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the family-friendly Viva Maya by Wyndham, A Trademark All Inclusive Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.38 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1004 reviews
Rating 8 - Good. 284 out of 1004 reviews
Rating 6 - Okay. 155 out of 1004 reviews
Rating 4 - Poor. 76 out of 1004 reviews
Rating 2 - Terrible. 57 out of 1004 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Daniela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good experience at this property . Second time staying there. The only down side , the drinks not quality .
Stayed 7 nights in Nov 2025

8/10 Good

Cody

Travelled with family
Liked: Cleanliness
good
Stayed 14 nights in Dec 2025

4/10 Poor

jasmine

Stayed 5 nights in Dec 2025

10/10 Excellent

Jamie Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic, the wifi was the only thing lacking.
Stayed 8 nights in Dec 2025

8/10 Good

Braxton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach is gorgeous, and the staff is super friendly. But, there’s no cell service or WiFi in your room. The WiFi only works in the common areas. The food in the buffet is never hot, it’s always lukewarm. You have to make reservations at the restaurants, and there aren’t many tables available. The only hot food is the pizza and fries at the snack bar. The evening shows are really fun and entertaining. The 24-hour bar is great, and the bartenders are awesome. I absolutely loved the spa service, it was worth every penny! The whole community is gated and well-secured. We felt safe even walking down 5th Avenue. The beach is breathtaking, and the staff is incredibly friendly. However, there’s a downside: cell service and WiFi are limited to the common areas. The buffet food is consistently lukewarm, and reservations at the restaurants are scarce, leaving you with limited options. The only hot food is pizza and fries at the snack bar. On the bright side, the evening shows are entertaining and enjoyable. The 24-hour bar is fantastic, with knowledgeable and friendly bartenders. I highly recommend the spa service, which is absolutely worth the price. The community is gated and well-secured, making us feel safe even walking down 5th Avenue.
Stayed 6 nights in Dec 2025

8/10 Good

Ravi Chander

Stayed 5 nights in Dec 2025

4/10 Poor

Sannae

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Viva Wyndham Maya – Playa del Carmen: Very Disappointing Family Experience We stayed at Viva Wyndham Maya in Playa del Carmen for 6 nights as a family of three (my husband, our 9-year-old son, and myself), and unfortunately this was one of the most disappointing resort experiences we’ve ever had. Food & Dining The food was, quite honestly, inedible. This was by far the worst buffet food we’ve ever experienced at any resort. Selection was limited, repetitive, and poorly prepared. The quality was so bad that my husband and son ended up surviving almost entirely on pizza and fries for the duration of the trip. Dinner reservations are extremely limited — only one reservation per three days, meaning we were allowed just two reservations for a six-night stay. Unfortunately, the à la carte restaurants were no better than the buffet. The food quality was the same, and the kids’ menus consisted of the same snack-bar style food we were already trying to avoid. Despite sticking to very basic foods, both my son and husband became sick. My son was vomiting all night upon our return home, and my husband’s stomach has been a mess since the trip. Room & Comfort The room was very small for two queen beds, and it felt constantly damp and mois
Stayed 6 nights in Dec 2025

10/10 Excellent

Sara Carla Romana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our eight time on the resort, we are a family of six. I have to say this year was exceptional, we already like the place but in the past we felt that some of the shine was fading. There was for sure a lot of work behind the scene to have an incredible team of animation, buffet quality unbeatable, shows at the level of the best cruise entertaining. Well done! Really well done. We loved our time here and we are super sorry to leave.
Stayed 10 nights in Dec 2025

10/10 Excellent

Lisa

Stayed 5 nights in Dec 2025

8/10 Good

Omar Mata

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
So so,room and hotel is very old and doesn't have an elevator.
Stayed 7 nights in Dec 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2025

6/10 Okay

Yik-Ching

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Definitely amenities - there was none in the room when we checked in. The Italian restaurant is very slow in delivering the food and both times we were there the food was lukewarm and not tasty. While the buffet has a large variety of food, the quality can be improved.
Stayed 7 nights in Dec 2025

4/10 Poor

Nazim

Liked: Cleanliness, amenities, property conditions & facilities
I been their 5 time in same hotel.. major issue always same Management and staff running the place, it’s all about making more money out of you, and service of the staff major issues, everything you ask from them takes forever.. It’s about what package you buy, you buy from Expedia .. they treat you definitely. We told them I been here more then 5 time in same hotel , you think they will treat us repeat customer with open alarm but No Hotel is good , I hope they can change the management they don’t even try to speak English properly..
Stayed 7 nights in Dec 2025

10/10 Excellent

Juan J

Liked: Cleanliness, staff & service, property conditions & facilities
Very good conditions thank you
Stayed 7 nights in Dec 2025

8/10 Good

Stacey Renee

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff and great location Good entertainment and great beach
Stayed 7 nights in Dec 2025

10/10 Excellent

Joel

Stayed 4 nights in Nov 2025

10/10 Excellent

Muriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort, great staff, the food was very good. The beach was awesome, they kept up with cleaning the seaweed from the shore.
Stayed 10 nights in Dec 2025

8/10 Good

Jose Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was well cleaned each day
Stayed 4 nights in Dec 2025

4/10 Poor

Shaun

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Food was horrible, and gave me a confirmed bad case of Salmonella Poisoning. Definitely should not show as a 4-star resort. Maybe the amenities they give to members would increase it's ranking, but this was hands-down one of the lowest quality resorts we've ever stayed at in the Cancun area. Ice bucket provided - but nowhere to fill it. No bottled water provided in our rooms. Only had access to their 'purified' water on each floor. Also - our bathroom had no actual wall between it and the bedroom area. I'm sure some appreciate the exposure, but we do not. Will not try another of Wyndam's resorts.
Stayed 6 nights in Dec 2025

10/10 Excellent

Briony

Travelled with group
Liked: Cleanliness, amenities
Our day was wonderful due to fabulous dancers and the social entertainment team. They really were all such a highlight. So top-notch, fun, professional, and engaging. Special thanks to Wilbur, Laura, Valentina, Brandon, and Jair for bringing such fun and flair. They learned we were there for my friend’s birthday and they planned an over-the-top celebration for her. She loved it! The dancers at the nightly shows were wonderful. Carbi, Lori, Fernando, Lucy, Megan, Andryk, and Diego were all so engaging. They danced with us after and were friendly and so skilled and passionate dancers. The outdoor venue locations were also spectacular. The beach was truly outstanding, and I love the jungle retained in the location. Restaurants were really good as well. If there’s any room for improvement it would be to deal with the mustiness in some of the rooms- possibly mold. They kindly moved us after we asked.
Stayed 13 nights in Dec 2025

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Food quality was poor. Staff was good.Beach was excellent. Snack Bar was a constant disappointment with little or no food available at lunch. Buffet was very repetitive and food quality was not good. We did not know that could only book 3 restaurants during our entire visit. That was not communicated.
Stayed 7 nights in Dec 2025

8/10 Good

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice, the place was very clean and the food was ok, but the a/c never got cold even after calling them to fix it multiple times
Stayed 4 nights in Dec 2025

2/10 Terrible

Gianna

Disliked: Staff & service, property conditions & facilities, room comfort
This was the worst hotel stay of my life. Checkin in at 11:30 pm, I was met by a man who could only grunt and point. My room was very far away and alone would do is point me in the direction of the path. It was very complicated and far away from the desk. Upon waking up, there was no Internet at all. I called the front desk and told him, and his reply was, "well the Internet is better in the public areas." Um so there's none in my room??? I called back and got a woman and had her send a maintenance person who confirmed I had no internet. I called Hotels.com. They called the hotel. They told me to go to the desk for a new room. So I packed up and went all the way back to the desk. Oh we can't give you a room until 1:30. UGH. I go all the way back. Then MAGICALLY they found an available room. I moved. This room has no hot water. I tell them at 11 am then go to some appointments and return at 1:30 pm. Still no water. Oh no, there's hot water. The guy fixed it. They lie. At 2pm I went to the beach. I can't get a beach towel because they never gave me the towel card I have to exchange for a towel. So another trek back to the front desk! By 6pm a manager shows up who barely speaks English and I think he came to check the hot water which was on, but nobody ever told me so I could then shower. At 7pm on my Biz zoom, the Internet turned off. I hate this place and only want to leave the next day. So I went to guest services to book an airport transfer. No more room to type.
Stayed 7 nights in Dec 2025

8/10 Good

Francesco

Liked: Cleanliness
Nice room friendly people great location
Stayed 3 nights in Nov 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025