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Azoris Royal Garden

4.0 star property

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Photo gallery for Azoris Royal Garden

Breakfast, lunch, dinner served; garden views
Reception hall
Breakfast, lunch, dinner served; garden views
Garden
Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View in a map
Rua De Lisboa, Ponta Delgada, 9500-216
  • Place, University of the Azores
    ‪1 min walk‬
  • Place, Ponta Delgada Harbour
    ‪10 min walk‬
  • Place, Ponta Delgada City Gates
    ‪12 min walk‬
  • Airport, Ponta Delgada (PDL-Joao Paulo II)
    ‪5 min drive‬

Room options

View all photos for Executive Twin Room

Minibar, in-room safe, desk, laptop workspace

Executive Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room

Minibar, in-room safe, desk, laptop workspace

Classic Double Room

9.2 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite

Suite | Living area

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite

Minibar, in-room safe, desk, laptop workspace

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Royal Suite

Minibar, in-room safe, desk, laptop workspace

Royal Suite

  • 132 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

9.6 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Minibar, in-room safe, desk, laptop workspace

Classic Double Room

  • Sleeps 2

View all photos for Executive Twin Room

Minibar, in-room safe, desk, laptop workspace

Executive Twin Room

  • Sleeps 2

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3

View all photos for Family Suite

Minibar, in-room safe, desk, laptop workspace

Family Suite

  • Sleeps 4

View all photos for Suite Master Royal

Minibar, in-room safe, desk, laptop workspace

Suite Master Royal

  • Sleeps 4

View all photos for Classic Single Room

Minibar, in-room safe, desk, laptop workspace

Classic Single Room

  • Sleeps 1

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

  • Sleeps 3

View all photos for Classic Twin Room

Minibar, in-room safe, desk, laptop workspace

Classic Twin Room

  • Sleeps 2

View all photos for Executive Double Room

Minibar, in-room safe, desk, laptop workspace

Executive Double Room

  • Sleeps 2

View all photos for Classic Twin Room (Zen View)

Classic Twin Room (Zen View)

Classic Twin Room (Zen View)

9.8 out of 10
Exceptional
(20 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

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About this property

Azoris Royal Garden

Family-friendly hotel with a full-service spa and a fitness center
Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge. Change of towels is available on request.
Azoris Royal Garden offers 193 accommodations, which are accessible via exterior corridors and feature minibars and safes. 36-inch flat-screen televisions come with cable channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

This Ponta Delgada hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is offered daily and change of towels can be requested.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
Our customers tell us they can't get enough of the helpful staff at Azoris Royal Garden. During your stay, you're just a quick walk from University of the Azores. You'll find features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy garden views while dining at KOI Restaurant
  • Self parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with facials, deep-tissue massages, or body treatments at the spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Within a 15-minute walk of Carlos Machado Museum and College Jesuit Church
  • Airport shuttle service available for a fee
Azoris Royal Garden offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 6 meeting rooms. An outdoor pool, a children's pool, and a hot tub are also featured at the family-friendly Azoris Royal Garden. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

This 4-star Ponta Delgada hotel is smoke free.

KOI Restaurant - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to midnight on request
  • Parking on site (EUR 9 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • KOI Restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Baby bath
  • Children's games
  • Children's pool
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2004
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 20 per room (one-way)
  • Self parking fee: EUR 9 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Azoris Royal Garden offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 7158
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Royal Garden
Royal Garden Hotel Ponta Delgada
Royal Garden Ponta Delgada
Azoris Royal Garden Hotel Ponta Delgada
Azoris Royal Garden Hotel
Azoris Royal Garden Ponta Delgada
Azoris Royal Garden Hotel Ponta Delgada Azores - Sao Miguel
Azoris Royal Garden Hotel
Azoris Royal Garden Ponta Delgada
Azoris Royal Garden Hotel Ponta Delgada

Reviews

Azoris Royal Garden Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 328 out of 489 reviews
Rating 8 - Good. 121 out of 489 reviews
Rating 6 - Okay. 28 out of 489 reviews
Rating 4 - Poor. 8 out of 489 reviews
Rating 2 - Terrible. 4 out of 489 reviews

Reviews

10/10 Excellent

Oleg

Stayed 6 nights in Aug 2025

4/10 Poor

Adam

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After travelling all over Europe this is one of properties I unfortunately have to leave a negative review. Let’s start with the positives - it’s in a good quiet location in Ponta Delgada close to the airport. It had ample free parking in the garage. The pool area is nice and the breakfast is sufficient. Unfortunately that’s where it ends. The staff were pleasant (there were a few that we not) but they failed to resolve an ongoing issue that I reported several (5 ) times during our stay. The showers and water in the room would not stay a consistent temperature. It continuously fluctuated between freezing cold and scalding hot. Every time we reported the issue and then checked back they said it was fixed, but every time it was not. This went on for 4 days. In addition the hotel itself is in need of major updating. Some areas (the breakfast area and pool) were nice, but other areas were very old and run down. Overall I would not recommend this hotel - there are others in the same vicinity that would probably provide a more comfortable stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, Close to the airport and walkable to the Ocean strip with lots of dining options close by. Very comfy bed, nice pool area and the breakfast had lots of choices and was very good.
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Gina

The cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Miriamgie

Stayed 6 nights in Aug 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with a beautiful garden, pool, and 3 restaurants. The staff was attentive and courteous, making the stay even nicer.
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my experience at this hotel. The on-site parking was spacious and easy. The staff were wonderful, and the rooms were clean and comfortable.
Stayed 3 nights in Aug 2025

4/10 Poor

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located near shops such as Parque Atlantico Mall and about a 20 minute walk to the shopping boutiques and cafes although a bit far from many restaurants. The popular restaurant O Galego known for their steak is a must-go but it is about a 20 minute car ride. The cool thing is, this hotel is located near the botanical garden with a delicious brunch cafe in the park, which is amazing. The bathroom and floors were not the cleanest and the staff was not friendly at all. At check-in the girl didn't say hi after we did and barely answered our questions. My mom called for room service and they told us no, that we had to go down ourselves, it was only 7pm and all we needed was water. Not a big deal, we did it ourselves. At breakfast the next day, I needed a spoon for my yogurt, so I asked one of the servers and all he did was point to the counter. I thought maybe just a language barrier. My mom on a separate occasion needed a coffee mug because there weren't any on our table, when she asked the server she said "check your table" and rolled her eyes. It was wild. The attitude was consistent throughout. We stayed on the 6th floor and let me tell you, those hallways are creepy. The hotel hallways lights turn off behind you when you're walking to and back to your room. I would definitely choose another hotel in Ponta Delgada.
Stayed 4 nights in Jul 2025

6/10 Okay

Frank

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: The hotel was in a great part of town and very accessible by car. The staff was delightful and the morning breakfast was terrific. Con: The entire property is quite dated and the hallways are stifling hot with a ceiling that looks like it is ready for imminent collapse. It is on the approach to the airport and the overhead planes can be quite loud. All in all a nice stay but I was expecting a more upscale experience.
Stayed 4 nights in Aug 2025

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Stayed 1 night in Aug 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2025

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The view, the pool bar.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert, New York

Stayed 1 night in Jul 2025

10/10 Excellent

Kieran

Stayed 4 nights in Jul 2025

10/10 Excellent

Priyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Camille, Washington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No early check-in. Upgrade to vast Suite not really needed for our one-day stay. Intense green flashing light in bedroom for all of night.We were too tired to call reception. Outside pool cold.Jacuzzi next to inside pool tepid but nice. Non-working sauna. Staff tries very hard to please. Hotel is convenient to airport and waterfront, and has covered parking.
Stayed 1 night in Jul 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great support at the front desk. Leandro was so helpful. Michelle and Ricardo at the lounge both made amazing drinks! I may have forgotten my ear pods there and the team looked long and hard for them; they communicated greatly about that issue.
Stayed 4 nights in Jun 2025

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Fine but not for the price

The hotel is fine, but not worth the 4-star description and price. Firstly there are at-cost extras, e.g. €9 per day car parking not included in the overnight price, and €3 swimming cap MANDATORY for using the indoor pool, hot tub, etc. Our room service each day missed at least one thing, e.g. not replacing dirty towels and just hanging them back up messily, not replenishing the coffee pods, not changing the sheets. The only hot drink facilities in the room was a coffee pod machine with tiny mugs, so no kettle or tea, biscuits, etc. Buffet dinners included no vegetarian options. The outdoor pool (the only one available if you don't have a swimming cap) closed quite early - 2 hours before the indoor facilities. And there was no one around the day I needed pool towels - no towels and no service for around 20 mins.
Stayed 6 nights in Jun 2025

10/10 Excellent

Nicole

Travelled with family
Awesome place so clean and fresh
Stayed 4 nights in Jun 2025

8/10 Good

monia

Stayed 2 nights in Jun 2025

10/10 Excellent

Sabina

Stayed 1 night in Jun 2025

10/10 Excellent

Marie-Claude

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel, great breakfast, 2 pools, friendly staff!
Stayed 4 nights in Jun 2025