20 Jul 2022 by Filipe Pacheco
Caro Rolf, I would like to thank you for sharing with us your opinion after staying with us. We do regret that we didn't achieve all your expectations. We are surprised your mention the check in took so long because in our records you checked in at 3:00 pm (the normal hour) at the same time on a group arrival and you had preference at the line. It was also with great pleasure that we upgraded you to an executive room for free. As for the wine situation, we trully sorry for the inconvenience and the situation was explained by our Restaurant Chef and we have offered a bottle of chardonay wine that you ended up refusing. It's important to us know what have been the guests experiences as it will allow us to measure our work, make improvements and changes on our daily performance. Kind regards, Filipe Pacheco Hospitality Manager
23 Jun 2022 by Filipe Pacheco
Dear Raquel, We would like to thank you your review in behalf of the hotel. It's the best feedback we can have from our guests after they experience with us. It's also an instrument we use for measure our daily work and service. We hope to see you soon at Azoris Royal Garden. Regards from all the team
2 Aug 2021 by L'équipa de ARG
Cher XXXX Merci beaucoup pour votre commentaire. Nous sommes heureux que vous ayez apprécié votre expérience avec nous. Nous espérons vous recevoir bientôt dans l'un de nos hôtels. A bientôt !
15 Jul 2019 by Azoris Royal Garden
Dear Guest, Thanks you for taking the time to review our services. We hope to have you again with us soon!