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Mercure Pontianak City Center

4.0 star property

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Photo gallery for Mercure Pontianak City Center

Outdoor pool
A person in a purple uniform holding a tray with a cup and saucer, in a room with a blurred background featuring a counter with lights.
Premium bedding, in-room safe, desk, soundproofing
A modern hotel lobby with a reception desk, clocks displaying Tokyo, London, and New York times, and a large chandelier.
A hotel room with two beds, a desk, a chair, and a large window with curtains.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jalan Jenderal Ahmad Yani, 91, Pontianak, West Kalimantan, 78124
  • Place, Ayani Mega Mall
    ‪2 min walk‬
  • Place, Museum Provinsi Kalimantan Barat
    ‪10 min walk‬
  • Place, Gajah Mada Shopping Complex
    ‪4 min drive‬
  • Airport, Pontianak (PNK-Supadio)
    ‪35 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Superior Twin Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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The price is €23
includes taxes & fees
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About this property

Mercure Pontianak City Center

Along with an outdoor pool, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite. Housekeeping is available on request.
Mercure Pontianak City Center offers 265 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Mercure Pontianak City Center, you're just a quick walk from Ayani Mega Mall. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy pool views while dining at Ebony
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym, a sauna, and a playground
  • Just a 3-minute walk from Ayani Mega Mall and 7 minutes by foot from Diguli Park
  • Airport shuttle service available for a fee
Mercure Pontianak City Center offers its guests a children's pool, an outdoor pool, a health club, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and a meeting room are available. A sauna, a terrace, and multilingual staff are also featured at the business-friendly Mercure Pontianak City Center. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Pontianak hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 5:30 AM to 10:30 AM.
Ebony - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:30 AM for a fee: IDR 120,000 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ebony

Things to do

  • Bicycle rentals
  • Children's pool
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • Lift

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Pontianak City Center

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 120000 per person
  • Airport shuttle fee: IDR 120000 per vehicle (roundtrip)
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Mercure Pontianak City Center offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Hotel Pontianak
Mercure Pontianak
Mercure Pontianak Hotel Pontianak
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Pontianak
Mercure Pontianak City Center Hotel Pontianak

Mercure Pontianak City Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 115 reviews
Rating 8 - Good. 53 out of 115 reviews
Rating 6 - Okay. 20 out of 115 reviews
Rating 4 - Poor. 11 out of 115 reviews
Rating 2 - Terrible. 2 out of 115 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to mega mall Quiet and nice room Breakfast are alright
Stayed 1 night in Aug 2025
Verified

8/10 Good

SYED MUZAFFAR

Liked: Cleanliness, staff & service, amenities
room good
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities

Family stay

Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.
Stayed 5 nights in Jun 2024
Verified

6/10 Okay

RODERICK

Disliked: Property conditions & facilities
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Meli

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well cleaned and maintained, and the room was really stuffy and air circulation is really bad. Bathroom with no fan nor window.
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

YUICHI

Liked: Cleanliness, staff & service
朝食はインドネシア料理がメイン。 もう少し色々な料理があると助かる。 他の口コミにもあったが、客室のドアが開きにくい。
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles is daar oké voor 4 sterren en de prijs
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Voor een 4 sterren hotel was alles goed geregeld prijs verhouding service was goed
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service en voor 4 sterren goed hotel personeel aardig en behulpzaam
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
シャワーのお湯がなかなか出ず、セーフティボックスげ壊れてました。
Stayed 2 nights in Jul 2023
Verified

4/10 Poor

Diana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Aida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Stayed 8 nights in Mar 2022
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
Stayed 2 nights in May 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near mall

Best hotel in Pontianak. Beside a mall.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

HPO

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Nice property located nearby shopping mall. However room is quite old.
Stayed 2 nights in Apr 2019
Verified

4/10 Poor

Ken

Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner is not working properly especially now during hot season
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Verified traveller

很好， 但是開門關門的時候會有很大的噪音， 感覺是當地人的習慣。
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Hiroki

Liked: Room comfort

タクシーの手配は早めに

少し古い建物のようでしたが問題ありませんでした。 この街にはタクシーがほとんどなく、ホテルから外出する時もタクシーが来るまで20分待つことになりました。
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Tom Widerberg

Liked: Cleanliness, staff & service, property conditions & facilities

OK hotel for a couple of days

Very friendly staff, and OK for a couple of nights. Expect nothing from the fitness center, but fine small recreation area with pool and good facilities in the neighborhood. Good wifi.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Ros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff & room very clean.. near with Mega Mall
Stayed 2 nights in Nov 2018
Verified

6/10 Okay

Verified traveller

隣はショッピングモールで、食事に不自由することはありませんでした。一方で値段と部屋の状況は値段相応、もしくは近辺の過去泊まった別のホテル、もしくは同系列の他社の方が良かった様にも感じました。悪かったとこはないのですが、その逆も然りの滞在でした。
Stayed 1 night in Nov 2018
Verified

4/10 Poor

Tommy

Disliked: Staff & service, property conditions & facilities, room comfort
Reservasi 2 minggu sebelumnya namun tetap saja ketika check in tidak sesuai pesanan, shower toilet bocor dan suara kamar sebelah sangat berisik tembus ke kamar saya. Kelengkapan toilet standard hanya sikat gigi- odol dan sabun-shampoo saja padahal hotel bintang 4.
Stayed 2 nights in Oct 2018
Verified

2/10 Terrible

Chelvam

Liked: Staff & service
Disliked: Property conditions & facilities

Bad Experience.

WE have to call 10 times and wait hours for them to come and do something not right in the room. I think Expedia customers are given the worst rooms in the hotel. This is not the first time I have experienced this kind of treatment under Expedia.
Stayed 2 nights in Oct 2018