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The Customs House Port MacDonnell

4.0 star property

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Terrace/patio
Apartment, 2 Bedrooms (Policeman's Residence) | Beach/ocean view
Apartment, 2 Bedrooms (Policeman's Residence) | Terrace/patio
Beach/ocean view
Apartment, 2 Bedrooms (Policeman's Residence) | Terrace/patio

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Kitchen

Explore the area

View in a map
3 Charles Street, Port Macdonnell, SA, 5291
  • Place, Port MacDonnell & District Maritime Museum
    ‪1 min walk‬
  • Place, Feast's Classic Car Collection and Memorabilia
    ‪5 min drive‬
  • Place, Blue Lake Reserve
    ‪20 min drive‬
  • Airport, Mount Gambier, SA (MGB)
    ‪32 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms (Policeman's Residence)

Apartment, 2 Bedrooms (Policeman's Residence)

Apartment, 2 Bedrooms (Policeman's Residence)

10.0 out of 10
Exceptional
(1 review)
  • Harbour view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds OR 2 Large Single Beds and 1 Queen Bed

View all photos for Apartment (Post Office)

Apartment (Post Office)

Apartment (Post Office)

  • Partial ocean view
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

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About this property

The Customs House Port MacDonnell

Beach fun, near Port MacDonnell & District Maritime Museum
Laundry facilities, wedding services, and a garden are available at this smoke-free bed & breakfast. Free WiFi in public areas and free self parking are also provided. Other amenities include barbecue grills. Housekeeping is available once per stay.
The Customs House Port MacDonnell offers 2 accommodations, which are accessible via exterior corridors and feature fireplaces and hair dryers. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Pillowtop beds feature premium bedding. Accommodations at this 4-star bed & breakfast have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

This Port Macdonnell bed & breakfast provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 100-cm Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided once per stay.

During your stay at The Customs House Port MacDonnell, you're just a quick walk from Port MacDonnell & District Maritime Museum. You'll find features like free WiFi in public areas and free self parking, plus laundry facilities.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Amenities include laundry facilities and a terrace
  • 0.1 mi (0.1 km) from Port MacDonnell & District Maritime Museum and 5.8 mi (9.4 km) from Ewens Ponds Conservation Park
The Customs House Port MacDonnell offers its guests a terrace, barbecue grills, and a garden. WiFi is free in public spaces. Free self parking is available.

This 4-star Port Macdonnell bed & breakfast is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities

Guest services

  • Housekeeping (once per stay)
  • Wedding services

Outdoors

  • Barbecue grill
  • Direct access to the beach
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Tea bags/instant coffee
  • Toaster

More

  • Access via exterior corridors
  • Fireplace
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Portable fan
  • Separate sitting area
  • Soundproofed rooms
  • Washing machine

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 2 percent for credit card payments
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. At the property, quiet hours are enforced between 10:00 PM and 7:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Customs House B&B Port Macdonnell
Customs House B&B
Customs House Port Macdonnell
The Customs House B B
The Customs House Macdonnell
The Customs House Port MacDonnell Bed & breakfast
The Customs House Port MacDonnell Port Macdonnell

The Customs House Port MacDonnell Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 32 out of 36 reviews
Rating 8 - Good. 4 out of 36 reviews
Rating 6 - Okay. 0 out of 36 reviews
Rating 4 - Poor. 0 out of 36 reviews
Rating 2 - Terrible. 0 out of 36 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Henricus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. Customs house felt luxurious and was very spacious, with high ceilings) and comfortable to stay in with its old world charm. The breakfast basket was delicious and more than we could manage. I would stay here again in a heartbeat.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We loved it.

We really enjoyed staying in this beautiful historic place. Emma was wonderful, the suite was spacious and comfortable and the history was interesting.
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous building and great host.
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was wonderful and the location close to the beach and jetty was perfect
Stayed 3 nights in Sep 2022

10/10 Excellent

Bernie

Travelled with partner
Liked: Cleanliness, staff & service
A fabulous building and location
Stayed 1 night in Sep 2022

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolutely gorgeous property to stay in. We loved the history of the property combined with the comfortable and spotless accommodation. Our biggest regret was we only booked for one night as we could have stayed a few nights and explored all the fabulous sights in the area. I would highly recommend this property for families.
Stayed 1 night in Jun 2022

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customs House is a grand European style building in an Aussie coastal town. The apartment has been renovated beautifully. It is located close to the eateries and a short drive to Mt Gambia.
Stayed 3 nights in Mar 2022

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Port MacDonnell.

A very comfortable and enjoyable place to stay. Would definitively stay there again. Nice to stay in a building with such history.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique well appointed accommodation in an interesting historic building. Comfortable lounge area with gas fire. Upstairs bed separate from the rest of the rooms made for a good nights rest.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly host. Bed was beautifully comfy, shower was warm and the dressing gowns were super- cozy. We especially enjoyed the fire place on the cold, wintery nights.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay it is a beautifully restored historic building however 1 bathroom & toilet in the same room was a little difficult at times and there was only 4 of us staying i can't imagine 6 people being able to cope with the lack of bathroom facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location Beautiful presentation of a significant historical building with all the mod cons Included
Stayed 2 nights in Jan 2019

10/10 Excellent

Sean, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived late after a long drive sightseeing from Apollo Bay. We were greeted by the very friendly, nice, and helpful owner - Grant who showed us our large, clean, nicely remodeled, historic building. We stayed in the Postman’s suite which had 3 large bedrooms, kitchenette, parlor, 1 bathroom, laundry, wood burning stove, and more. It is huge. Had an amazing dinner at The Barn that night, about 20 minutes away, then returned to our comfortable beds for a deep sleep. The heaters worked well to create toasty rooms, and we enjoyed a wood fire in the morning as we ate breakfast. If your looking for a standard hotel, this is not it. If you’re looking for a special experience with history, that is comfortable, and is well cared for, this is for you.
Stayed 1 night in Oct 2018

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maritime history experience

Imposing building with a sense of history - the former policeman's residence was very comfortable but fly screens might be required to keep those pesky mozzies away. The friendly owners were on hand to ensure everything was right. Well equipped to make a memorable stay. Lovely café/restaurant just a very short walk away. Definitely recommend visiting the maritime museum across the road and the site of the old lighthouse at Cape Northumberland towards sundown.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highest Quality accom. excellent beach location.

Host Emma was very friendly and made one feel most welcome. B&B in easy walking distance to eateries, drinkeries and beach. Very classy place !!

8/10 Good

Clive, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay on the Coast after a long drive

Great hotel to use after or before Great Ocean Road trip.

10/10 Excellent

Hongyu, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really great stay

Include everything we wish as a hotel, really comfort bed and a huge lounge. Modern style kitchen and good brand cookware. No wifi, but who cares, we can see the sea through the window.

10/10 Excellent

Ash, Stawell, VIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort at Customs House

The B&B was absolutely beautiful with hosts to match. The apartment we stayed in was very comfortable and nicely decorated. Fantastic views from all windows. The second bedroom was set up to entertain the kids, a fantastic find and we'll be sure to bring the kids next time!

8/10 Good

Joan, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Acceptable price; Service: Friendly; Cleanliness: Delightful; Hair products etc in the bathroom would have been good.

10/10 Excellent

suzanne, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rachel, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Amazing; Service: Go the extra mile; Cleanliness: Pristine; Highly recommend