4/10 Poor
Carlos
Travelled with family
21 Sept 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, I experienced my first time ever having no water in a hotel. The water had been cut off since 6:00 am (at least I noticed at that time) I woke up and discovered that no water was available. In an unprofessional manner, the front desk staff argued that the shortage was due to city maintenance and that the hotel was not responsible. However, there were signs in the elevators asking guests to economize water because of problems with the building’s water system — and these signs had been posted before the shortage began.
The staff simply kept saying that the water would be back “in just a few more minutes.” However, by 4:00 pm there was still no water, and I had to request that my mom and I be moved to another hotel.
must acknowledge the front desk staff on the afternoon shift — unlike the morning staff, they informed incoming guests about the water issue and suggested that they cancel their reservations. I saw many people choosing to go to other hotels. I don’t know how this water shortage affected cleaning activities, but I can imagine that several hours without water could have put the health of hundreds of guests at risk.
Carlos
Stayed 3 nights in Sep 2025
