The bed was not comfortable, and the size of the bed for a couple was not sufficient (it was not a queen size bed.) The breakfast was lacking, there was even no espresso. The shower was leaking, and the toilet was not working properly! The flush had issues and the water kept flowing unless the main water line was closed, so it’s such a hassle. The “basic” room which had no AC, also had no shower gel or shampoo, and the towels are terrible.