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Hotel Universal

2.0 star property

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Photo gallery for Hotel Universal

Standard Double Room, 1 Double Bed, City View
Daily buffet breakfast (EUR 13.80 per person)
Reception
Interior
Comfort Double Room, 1 Queen Bed, City View

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Room service

Explore the area

View in a map
Avenida Aliados 38, 1st Floor, Porto, 4000-064
  • Place, Porto Historic Center
    ‪1 min walk‬
  • Place, Avenida dos Aliados
    ‪1 min walk‬
  • Place, Bolhao Market
    ‪5 min walk‬
  • Airport, Porto (OPO-Dr. Francisco de Sa Carneiro)
    ‪12 min drive‬

Room options

View all photos for Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room, 1 Double Bed, City View

Standard Double Room, 1 Double Bed, City View

Standard Double Room, 1 Double Bed, City View

7.0 out of 10
Good
(4 reviews)
  • City view
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double or Twin Room, 1 Double or 2 Single Beds

Superior Double or Twin Room, 1 Double or 2 Single Beds

Superior Double or Twin Room, 1 Double or 2 Single Beds

8.8 out of 10
Excellent
(10 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Twin Room, Mobility Accessible

Standard Twin Room, Mobility Accessible | Bathroom

Standard Twin Room, Mobility Accessible

  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Triple Room, 3 Single Beds

Superior Triple Room, 3 Single Beds

Superior Triple Room, 3 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Universal

Hotel with a bar, steps from Porto Historic Center
This smoke-free hotel features a bar/lounge, a coffee shop/cafe, and coffee/tea in a common area. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Hotel Universal offers 44 air-conditioned accommodations with safes and hair dryers. Televisions come with cable channels. This Porto hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Universal. During your stay, you're just a quick walk from Bolhao Market. Features include free WiFi in public areas, plus a bar and a coffee shop/cafe.
  • Free WiFi (speed: 25+ Mbps)
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Porto Historic Center and 5 minutes by foot from Bolhao Market
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at Hotel Universal.

This Porto hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 13.80 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Built in 1930
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 13.80 per person
  • Airport shuttle fee: EUR 25 per vehicle (roundtrip, maximum occupancy 4)
  • Nearby parking fee: EUR 20 per night (3281 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Universal Porto
Universal Hotel
Universal Porto
Hotel Universal Hotel
Hotel Universal Porto
Hotel Universal Hotel Porto

Hotel Universal Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 151 out of 548 reviews
Rating 8 - Good. 230 out of 548 reviews
Rating 6 - Okay. 123 out of 548 reviews
Rating 4 - Poor. 32 out of 548 reviews
Rating 2 - Terrible. 12 out of 548 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Victor R

Liked: Cleanliness, property conditions & facilities
Una buena alternativa, a pasos de la estación central, con muchas alternativas gastronómicas. La habitación es limpia, cómoda, el personal muy amable. Único inconveniente es la ausencia de un elevador desde la puerta hasta el vestíbulo. Si viajas con muchas maletas, o equipaje pesado, considera otro hotel.
Stayed 3 nights in Nov 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities
Clean room. Great locations. Great staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service
Wonderful staff convenient location great city view
Stayed 4 nights in Oct 2025

8/10 Good

Maria Salome

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pros: centrally located, close to lots of dining options, shopping and walking to monuments and must sees. Staff were friendly. Cons: Still need to go up a flight of stairs to get to front desk, had to leave room key/tv remote every time you left premise, was not a deluxe superior room for 3 people, no water/ice for refills.
Stayed 3 nights in Oct 2025

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely much better than a 2 star hotel. Loved the location and lovely interior
Stayed 2 nights in Oct 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast good Location for shopping some distance away
Stayed 3 nights in Sep 2025

10/10 Excellent

Patrick

Stayed 1 night in Sep 2025

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 2 nights in Sep 2025

6/10 Okay

Rei

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I like the area, just 3 minutes to walk to the City Hall and other travel spots. The hotel was clean, but there were no trash cans or a kettle.
Stayed 5 nights in Sep 2025

10/10 Excellent

Marleny De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, the staff very attentive, and the breakfast is standard. My only observation is that you have to climb one floor of stairs to reach reception, and then there's an elevator to get to the rooms.
Stayed 3 nights in Sep 2025

10/10 Excellent

Keltie

Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable in the city center
Stayed 2 nights in Sep 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cute older hôtel in a great central location very nice staff
Stayed 5 nights in Sep 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

We got what we paid for

The stay was ok, we didn't choose a view and when we opened the balcony we saw sewers and garbage as our view
Stayed 2 nights in Aug 2025

10/10 Excellent

claire, seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel deserves more stars than 5. super accessible to downtown porto. the staff was super great! we only stay 3.5 days and we wished we stayed longer. everything that you want to see is just as you step outside the hotel. we included the breakfast and it was great. if we go back to port, we for sure will stay here again
Stayed 3 nights in Aug 2025

10/10 Excellent

Madelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Ivonne

Stayed 1 night in May 2025

6/10 Okay

Randy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bed was horrible
Stayed 4 nights in Jun 2025

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A bit of building work in outside street. No plug in bath! View from room not nice but we didn’t select a room with a particular view so fair enough
Stayed 3 nights in Jun 2025

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is with in walking distance to everything
Stayed 3 nights in May 2025

6/10 Okay

Gennadiy

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Good hotel for the value
Stayed 1 night in May 2025

2/10 Terrible

Deborah

Disliked: Property conditions & facilities
There were 20 steps to go up to the property. Cramped room Window at back over fire escapes etc. air conditioning only worked when light was on
Stayed 1 night in May 2025

4/10 Poor

Maria Marta

Travelled with family
Disliked: Amenities, property conditions & facilities
Muy mal para personas mayores en general no nos gustó mucho lo único fue su ubicación pero las habitaciones incómodas y viejas .
Stayed 1 night in May 2025

10/10 Excellent

WAH FAI

Liked: Amenities, property conditions & facilities
Good service , safe and quiet .
Stayed 3 nights in May 2025