8/10 Good
linda
14 Apr 2025
This property was in a great location and the room was big! Plenty of room to relax at the end of the day. I think, however, the hotel needs to better describe what fully automated means. I had no idea there wouldn’t be a person on staff. I wasn’t able to check in from the first e-mail that was sent because there were accidentally 2 people in the booking but I was traveling alone. I responded immediately to hotel and they told me they would change the booking. They did not do that in advance so when I arrived at the hotel in the pouring rain I couldn’t get in. That was frustrating. They did respond to phone call and I was able to check in. Once again I was confused because they use the word “pass” for room. I have traveled extensively and never heard that term either. After the initial confusion everything was great. I am an older person so not as tech savvy and I think word choice in hotel description could be improved for old people like me.
linda
Stayed 2 nights in Apr 2025