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Holiday Inn Express & Suites Claypool Hill (Richlands Area) by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Claypool Hill (Richlands Area) by IHG

Free daily buffet breakfast
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
180 Clay Dr, Pounding Mill, VA, 24637
  • Place, Appalachian Arts Center
    ‪5 min drive‬
  • Place, Richlands Town Hall
    ‪7 min drive‬
  • Place, Historic Crab Orchard Museum
    ‪15 min drive‬
  • Airport, Abingdon, VA (VJI-Virginia Highlands)
    ‪61 min drive‬

Room options

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Executive Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Comms Accessible. Roll-In Shower)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible (Comms Accessible. Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible (Communications Accessible)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed (Extra Floor Space)

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 Single Bed, Accessible, Non Smoking (Mobility)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 Single Bed, Accessible, Non Smoking (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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4.3 out of 5, Excellent, 578 reviews
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includes taxes & fees
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About this property

Holiday Inn Express & Suites Claypool Hill (Richlands Area) by IHG

An indoor pool, a fitness center, and laundry facilities are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services, and a vending machine are onsite.
Holiday Inn Express & Suites Claypool Hill (Richlands Area) by IHG offers 63 air-conditioned accommodations with coffee/tea makers and hair dryers. LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express & Suites Claypool Hill (Richlands Area) by IHG. During your stay, you'll be close to Appalachian Arts Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include meeting rooms, laundry facilities, and an elevator
  • Onsite recreation includes a gym
  • Just a 5-minute drive from Appalachian Arts Center and 8 minutes from Richlands Town Hall
  • Cats and dogs welcome for a fee (restrictions apply)
Holiday Inn Express & Suites Claypool Hill (Richlands Area) by IHG offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is served daily. The business-friendly Holiday Inn Express & Suites Claypool Hill (Richlands Area) by IHG also features a vending machine, laundry facilities, and an ATM. Self parking is free.

This Pounding Mill hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toilet paper

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 11 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Claypool Hill (Richlands Area)
Holiday Inn Express Claypool Hill Richlands Area Hotel
Holiday Inn Express Claypool Hill Richlands Area Pounding Mill
Holiday Inn Express Claypool Hill Richlands Area Hotel
Holiday Inn Express Claypool Hill Richlands Area Pounding Mill
Holiday Inn Express Claypool Hill Richlands Area
Holiday Inn Express Claypool Hill Richlands Area
Holiday Inn Express Hotel Claypool Hill (Richlands Area)
Holiday Inn Express Suites Claypool Hill (Richlands Area)
Holiday Inn Express Hotel Claypool Hill (Richlands Area)
Holiday Inn Express Suites Claypool Hill (Richlands Area)
Holiday Inn Express Suites Claypool Hill (Richlands Area) by IHG

Holiday Inn Express & Suites Claypool Hill (Richlands Area) by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 236 out of 370 reviews
Rating 8 - Good. 82 out of 370 reviews
Rating 6 - Okay. 31 out of 370 reviews
Rating 4 - Poor. 14 out of 370 reviews
Rating 2 - Terrible. 7 out of 370 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

4/10 Poor

Charles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I came to the hotel to check in. The lady at the front desk was very polite and professional. Check In is at 3 but I was there at 2. She let me check in even though she didn’t have to. She did inform me as I was checking in that there was no water due to a busted pipe up the road. She said it would be around 4-5pm it should be fixed. There was not a working bathroom in the whole building. No restrooms or sinks to wash hands. I was fine with it because things happen and it wasn’t the hotel’s fault they didn’t have water. 4pm rolls around and I go to the front desk to inquire about an update on the water. I was greeted by a female who stated she was the manager. I asked about if there was an update about the water situation. I was informed that it could be in the next hour or until the next day after we check out. I was talking in a calm manner not being rude or came off as being rude. (If I was rude I wouldn’t be writing and giving a low rating) the Manager decides to kinda talk down to me like she was better than me. With somewhat of an attitude. Now I completely understand if I had an attitude she may have an attitude because after all we are all human but as stated above I KNOW I was not rude what so ever. Being in the hospitality business the customer should feel comfortable and welcomed, I did not feel that at all. I would recommend retraining the manager in hospitality. No I don’t want a refund or anything such as compensation.
Stayed 1 night in Dec 2025

10/10 Excellent

James, Marshville

Stayed 1 night in Dec 2025

10/10 Excellent

Bruce, Marshville

Stayed 3 nights in Nov 2025

10/10 Excellent

Steven

Great
Stayed 1 night in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Allen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Brandon

Stayed 2 nights in Nov 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes, everything was great!
Stayed 1 night in Nov 2025

10/10 Excellent

Deana

Stayed 1 night in Oct 2025

6/10 Okay

Phyllis, Winston-Salem

Travelled with partner
Room was OK except for the tub/shower which was in poor condition because the "caulk" was moldy and pulling away form the wall. As well as the "floor"of the tub was in poor condition as well.
Stayed 1 night in Oct 2025

6/10 Okay

Delbert

Liked: Cleanliness
Needed an update, especially bath
Stayed 1 night in Oct 2025

10/10 Excellent

Luc

Stayed 5 nights in Oct 2025

10/10 Excellent

Luc

Stayed 1 night in Oct 2025

6/10 Okay

Steve

Liked: Cleanliness, staff & service, room comfort
There are lots of choices for breakfast, including healthy, ones yogurt, fruit, etc. there are eggs as well and many other things. The lady was really nice. It was all clean and well organized.
Stayed 1 night in Oct 2025

4/10 Poor

Philip

Stayed 1 night in Oct 2025

2/10 Terrible

Robert

Stayed 1 night in Oct 2025

10/10 Excellent

Carmella

Stayed 1 night in Sep 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities were adequate, staff were friendly. Good stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Carmella

Stayed 1 night in Sep 2025

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ronnie

Stayed 1 night in Sep 2025

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Sep 2025

6/10 Okay

Dennis

Liked: Staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not the greatest

I go back home and visit with family. The only reason I stay here is because my daughter likes to swim in the pool. This is our 2nd stay this year here. We had to switch rooms due to the smell when we opened the door to the room knocked us on our feet. The bathroom was terrible and honestly needed to be deep cleaned. We switched rooms, not a big deal. Checked in and all was good until we came back from the pool. I left the AC unit on and when we came back to the room, it smelled like cat pee. I figured out the smell was coming from the AC unit and turned it off and cracked the window to air out the smell. We slept without an AC through the night. Next morning we got breakfast which was the only good experience we had during our stay: I told the lady up front the issues as well as maintenance. On check out, I was offered a free snack and 10% off the stay! For what this hotel costs and the location, I won’t be staying here again. Just beware when booking here. Rooms aren’t the greatest, staff is friendly.. however we won’t be staying here again.
Stayed 1 night in Aug 2025