See all properties

Hotel Elena

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Elena

Interior
Standard Room
Lobby
Exterior
Porch

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking included
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000
  • Puebla Convention Center
    ‪7 min walk‬
  • Zócalo de Puebla
    ‪7 min walk‬
  • Puebla Cathedral
    ‪8 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬

Room options

View all photos for Quadruple Room, 2 Queen Beds, Private Bathroom

Quadruple Room, 2 Queen Beds, Private Bathroom

Quadruple Room, 2 Queen Beds, Private Bathroom

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Large Twin Bed

Similar properties

Terrace/patio

Hotel Diana

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (509)
The price is €42
for 1 room
includes taxes & fees
29 Jun - 30 Jun
Hotel Diana

About this property

Hotel Elena

Hotel with free valet parking, a short walk to Zócalo de Puebla
This smoke-free hotel features a restaurant, a snack bar/deli, and a rooftop terrace. Free WiFi in public areas and free valet parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a refrigerator in a common area are onsite.
Hotel Elena offers 17 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at Hotel Elena, you're just a quick walk from Zócalo de Puebla. Features include free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • Just a 4-minute walk from Zócalo de Puebla and 10 minutes by foot from Puebla Cathedral
There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Elena. The hotel can provide concierge services and a complimentary grocery shopping service. Free self parking and valet parking are available.

This 3-star Puebla hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Hotel Elena has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 60 for adults and MXN 60 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Elena

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 60 for adults and MXN 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

HOTEL ELENA Puebla
ELENA Puebla
HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Hotel Elena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 62 out of 145 reviews
Rating 8 - Good. 47 out of 145 reviews
Rating 6 - Okay. 21 out of 145 reviews
Rating 4 - Poor. 4 out of 145 reviews
Rating 2 - Terrible. 11 out of 145 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2025

2/10 Terrible

Fernando

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.

6/10 Okay

Joyce

Liked: Staff & service, property conditions & facilities

Bonito pero no fue tan cómodo

Pros: La zona es céntrica, el personal amable, el hotel bonito, incluyendo la habitación. Las vistas de la terraza son impresionantes. La habitación cuenta con aire acondicionado. Cons: Las almohadas y toallas son viejas. El desagüe de la regadera olía muy fuerte a drenaje. Hay 2 bares frente al hotel que tocan música a volumenes tan altos que aún con tapones se sentían las vibraciones toda la noche. Recomiendo evitar la habitación en terraza con balcón para estar lejos del ruido. Además porque son muchas escaleras para llegar a estás habitaciones en terraza.
Stayed 4 nights in Nov 2023

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Stayed 5 nights in May 2023

10/10 Excellent

Sandra, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Colonial decor, nice staff, and very helpful.
Stayed 2 nights in Apr 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go somewhere else

The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
Stayed 1 night in Jan 2022

10/10 Excellent

Esther

Stayed 1 night in Aug 2021

10/10 Excellent

Aleksandar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente place, very close to down town city and many other places to eat and shop!
Stayed 5 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!
Stayed 4 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.
Stayed 2 nights in Dec 2020

10/10 Excellent

Maggie, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very good clean and the hospitality very friendly and staff very helpful
Stayed 1 night in Sep 2020

6/10 Okay

Edgar Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Maria Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

We arrived at this hotel and was very surprised at how nice the hotel is! Ruth was extremely nice and professional, and she took extra care to make sure my elderly mother in law was comfortable. The room was very nice, clean and spacious. The room also included a continental breakfast. The woman serving breakfast was extremely nice and very helpful. In the evening we sat in the lobby and Marco, the evening staff was very kind and offered to help us with anything we needed. The hotel is located in a very central area, 5 to 10 minutes walking to the zocalo, cathedral and many other beautiful places. The hotel is half a block from the “Candy street”. I would definitely recommend this hotel to anyone looking for a place to stay in Puebla.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Claudia Estefania

Liked: Cleanliness, room comfort

Good place, bad parking service

The parking is far, the valet takes up to 30 minutes to deliver your car
Stayed 2 nights in Oct 2019

8/10 Good

mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Ilse

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Lo único que no me gustó es que entra mucha Luz del pasillo toda la noche
Stayed 4 nights in Feb 2025

10/10 Excellent

Heriberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2025

10/10 Excellent

julio Ignacio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien el trato de la administración muy bueno siempre muy amables la habitación muy padre
Stayed 3 nights in Feb 2025

8/10 Good

Diego Geovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Victor, Tultitlán

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sanjuana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Buen hotel

El lugar es muy bonito y céntrico solo el ruido de los autos es un poco incomodo
Stayed 1 night in Nov 2024

10/10 Excellent

Josue Martin

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Se supone que eran dos camas queen y solo eran camas matrimoniales, los cuartos están demasiado pequeños y los precios que dicen ahí no son los que corresponden
Stayed 1 night in Dec 2024