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Holiday Inn Express Puebla by IHG

3.5 star property
VIP Access

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Photo gallery for Holiday Inn Express Puebla by IHG

Gym
Banquet hall
Indoor pool
In-room safe, desk, blackout curtains, soundproofing
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Blvd. Hermanos Serdan 45, Colonia Amor, Puebla, PUE, 72140
  • Place, Galerías Serdán
    ‪17 min walk‬
  • Place, Triangulo Las Animas Shopping Center
    ‪6 min drive‬
  • Place, Cuexcomate Volcano
    ‪9 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(5 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, City View

9.8 out of 10
Exceptional
(10 reviews)
  • 18 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(123 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(58 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, blackout curtains, soundproofing

Standard Room

8.8 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, 1 King Bed (Bath and Walk-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Suite, 1 King Bed (Bath and Walk-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

View from room

Suite, 1 King Bed (Walk-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

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About this property

Holiday Inn Express Puebla by IHG

Hotel with free breakfast, near Zócalo de Puebla
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, 24-hour room service, a business center, and conference space are onsite.
Holiday Inn Express Puebla by IHG offers 189 accommodations with laptop-compatible safes and coffee/tea makers. 49-inch Smart televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
The free breakfast at Holiday Inn Express Puebla by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Galerías Serdán. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 5-minute drive from Parque del Paseo de Los Gigantes and a few minutes from Zócalo de Puebla
Holiday Inn Express Puebla by IHG offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 17 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 2067 square feet (192 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Puebla by IHG. Free self parking is available.

This 3.5-star Puebla hotel is smoke free.

Guests are served free self-serve breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 17 meeting rooms
  • 2,067 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Puebla
Holiday Inn Express Puebla
Holiday Inn Express Puebla Hotel Puebla
Holiday Inn Puebla
Puebla Holiday Inn
Holiday Inn Express Puebla Hotel

Holiday Inn Express Puebla by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1255 out of 1647 reviews
Rating 8 - Good. 289 out of 1647 reviews
Rating 6 - Okay. 63 out of 1647 reviews
Rating 4 - Poor. 15 out of 1647 reviews
Rating 2 - Terrible. 25 out of 1647 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ice machine on each floor. Need room key to go to 6th floor ice machine
Stayed 1 night in Sep 2025

6/10 Okay

Nely

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
El hotel está en buenas condiciones y el servicio fue bueno. Pero la limpieza al llegar y en el bufete me incomodó un poco.
Stayed 1 night in Sep 2025

10/10 Excellent

Jesus

Stayed 1 night in Sep 2025

10/10 Excellent

SHELLY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been here several times , rooms are clean, breakfast is good and the parking lots is safe
Stayed 1 night in Aug 2025

4/10 Poor

MARIO MENDOZA, MIAMI

Stayed 1 night in Sep 2025

10/10 Excellent

Jorge

Stayed 1 night in Sep 2025

10/10 Excellent

Gilberto

Liked: Cleanliness, amenities
Everything was great ,price , amenities, customer care,food ,etc just great Keep it up coz I will return
Stayed 2 nights in Sep 2025

10/10 Excellent

Yocely, Mamaroneck

Stayed 2 nights in Sep 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Gilberto

Liked: Cleanliness, amenities
Everything and everyone was on point
Stayed 4 nights in Aug 2025

10/10 Excellent

Hugo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious
Stayed 1 night in Aug 2025

10/10 Excellent

Berenice

Stayed 1 night in Aug 2025

10/10 Excellent

Mauricio, Edmonton

Stayed 2 nights in Aug 2025

2/10 Terrible

Ahsan Ullah

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked my last trip to Mexico and I would like to change my hotel because the hotel they advertise. It was very dirty and unorganized and Mexico City the receptionist relationship very bad and they try to not answer the right question at the end I give up when I change the hotel Myself and I don’t receive any complimentary or excuses on my email
Stayed 1 night in May 2025

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great indoor pool and breakfast!
Stayed 1 night in May 2025

10/10 Excellent

HORACIO

Stayed 3 nights in Aug 2025

10/10 Excellent

LILIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, quiet
Stayed 1 night in Aug 2025

6/10 Okay

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service
Me gustó el desayuno incluido, el estacionamiento gratuito y seguro (aunque deberían tener mejor orden y reglamento para estacionarse ya que hay automóviles que se estacionan mal y limitan el estacionamiento). En la alberca debería estar prohibido comer y tomar bebidas, ya que hace que el área sea muy sucia. Uno de los elevadores necesita mantenimiento ya que hace mucho ruido.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities

Good value

Food can be improved by serving more local traditional food
Stayed 2 nights in Aug 2025

8/10 Good

Roberto Calixto, Naucalpan

Travelled with family
Liked: Staff & service, amenities
El desayuno buffet deja mucho que desear especialmente el la preparación de los huevos , con un sabor y olor de hechado a perder, deberían ocupar huevos naturales y no los ultraporocesados que ponen y que son malos para la salud
Stayed 3 nights in Aug 2025

8/10 Good

Roberto Calixto, Naucalpan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El desayuno buffet es sin sabor y con mal olor especialmente en los huevos sin nada , deberían ofrecer huevos naturales y no los procesados que dañan la salud también ya quitaron la cafetera que hacía capuchino y el capuchino que te dan está terrible
Stayed 1 night in Aug 2025

4/10 Poor

Jaime

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff at the frontdesk didn’t have an order while attending people, I had to to the queue at least a couple of times to get my room assigned
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2025

8/10 Good

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación estaba impecable, cómoda y silenciosa. El desayuno cómodo y rico. La alberca muy a gusto. El estacionamiento aunque abierto, es seguro. En general muy contento, definitivamente volveremos a hospedarnos en este hotel
Stayed 3 nights in Jul 2025