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Hotel Isabel

3.0 star property

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Photo gallery for Hotel Isabel

Courtyard view
Terrace/patio
Hallway
In-room safe, blackout curtains, iron/ironing board, free WiFi
Handrails in hallways

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
5 PONIENTE 125 COL. CENTRO, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪12 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed, Courtyard View

Standard Double Room, 1 Double Bed, Courtyard View

Standard Double Room, 1 Double Bed, Courtyard View

9.4 out of 10
Exceptional
(53 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Courtyard View

Standard Double Room, 2 Double Beds, Courtyard View

Standard Double Room, 2 Double Beds, Courtyard View

9.2 out of 10
Wonderful
(56 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Courtyard View

View from room

Deluxe Room, 2 Double Beds, Courtyard View

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Isabel

This smoke-free hotel features a fitness center, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Hotel Isabel offers 44 air-conditioned accommodations with safes and complimentary bottled water. 47-inch flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Puebla hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Isabel. During your stay, you're just a quick walk from Zócalo de Puebla. Features include free WiFi in public areas and free valet parking, plus a gym.
  • Free WiFi
  • Free valet parking, self parking, and extended parking
  • Enjoy drinks at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the central location and the helpful staff
  • Steps from Zócalo de Puebla and 8 minutes by car from Cuauhtemoc Stadium
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

Public spaces have free WiFi. A fitness center, a terrace, and an arcade/game room are also featured at the family-friendly Hotel Isabel. Self parking and valet parking are free.

This 3-star Puebla hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 8:30 AM to 11:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free extended parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 8:30 AM to 11:00 AM for a fee: MXN 170 for adults and MXN 150 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Foosball table
  • Gym
  • Table tennis

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Isabel Puebla
Hotel Hotel Isabel Puebla
Puebla Hotel Isabel Hotel
Hotel Hotel Isabel
Isabel Puebla
Isabel
Hotel Isabel Hotel
Hotel Isabel Puebla
Hotel Isabel Hotel Puebla

Hotel Isabel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1003 reviews
Rating 8 - Good. 222 out of 1003 reviews
Rating 6 - Okay. 70 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Adrian, Santa Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not spotless, but generally well kept. Staff is very friendly and attentive.
Stayed 6 nights in Dec 2025

10/10 Excellent

Juan, toledo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the closeness to everything and food options around the area. Staff was very attentive to mine and my elderly mothers needs. Will definitely be back
Stayed 4 nights in Dec 2025

10/10 Excellent

anayeli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrace has amazing views, staff was more than inc
Stayed 4 nights in Nov 2025

10/10 Excellent

Ana

Stayed 1 night in Dec 2025

6/10 Okay

Linnea

Liked: Staff & service
Disliked: Cleanliness
Front staff at the hotel are very nice, the guy that worked during our stay took such good care of us! The hotel is a little bit noisy depending on which room you have and sadly we got bed bugs in room nr 9. Front staff immediately moved us to another room, closed the room off and took in sanitation service. They also helped with facilitating laundry (but we had to pay ourselves).
Stayed 2 nights in Dec 2025

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Not enough parking
Stayed 1 night in Nov 2025

10/10 Excellent

Maria Eugenia

Stayed 1 night in Dec 2025

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
My hotel room was not as clean as it could be. I knew from the pictures online that the rooms were dark, and that proved to be accurate. The staff was wonderful, however, and it was a fair price for what I received.
Stayed 3 nights in Nov 2025

6/10 Okay

Yvette

The location was great, walking distance to plaza. The only thing is that the room was not the cleanest. We had to get new bedding bev
Stayed 2 nights in Nov 2025

10/10 Excellent

Aidee Teresita

Stayed 1 night in Nov 2025

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and close to downtown.
Stayed 3 nights in Nov 2025

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, amenities
Quedamos enamorados de este lugar. Cómodo, limpio, buena atención, restaurante con menu buenísimo, atención excelente, céntrico y el precio justo para nuestro presupuesto. Gracias por su atención!
Stayed 2 nights in Nov 2025

10/10 Excellent

Gerardo

Stayed 1 night in Nov 2025

10/10 Excellent

Gerardo

Stayed 2 nights in Nov 2025

8/10 Good

Alexander

Liked: Cleanliness, amenities
Great location.
Stayed 1 night in Nov 2025

10/10 Excellent

Jose luis

Stayed 2 nights in Nov 2025

10/10 Excellent

Viviana

Liked: Cleanliness, amenities, property conditions & facilities
The room was ample, comfortable and very clean. Location was amazing, and the price of the stay, superb! Will definitely consider staying at Hotel Isabel again when I visit beautiful Puebla.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ulice, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property. Good staff, walkable, safe and the rooms are very spacious and clean. I only would like to recommend to the facility if there’s a chance to bring freezer inside every room to make the stays more comfortable?.
Stayed 4 nights in Nov 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff, and the cleaning was great,, but they needed more amenities in the room, like body lotion, kleenex, the little extras
Stayed 4 nights in Nov 2025

10/10 Excellent

S D

Liked: Staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Anel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location close to everything!
Stayed 3 nights in Oct 2025

8/10 Good

Elsa Marisol

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Elsa Marisol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciónes muy Limpias , solo que que la Habitaciónes de una cama son muy pequeñas , vi 3 de mis Compañeras de viaje y estuve en la de 2 camas muchas mas amplia.
Stayed 1 night in Oct 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within walking distance and the staff was lovely
Stayed 2 nights in Oct 2025

8/10 Good

Ratawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great about hotel location, Clean , services. only complain was a bit noisy at lobby echo
Stayed 3 nights in Sep 2025