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Hotel Kapu Puebla

2.0 star property

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Photo gallery for Hotel Kapu Puebla

Quadruple Room
Front of property
Hallway
Reception
Free self-parking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Laundry
  • Pet-friendly
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

Map
Boulevard Norte 4228-19, Collas Cuartillas, Puebla, PUE, 72010
  • Centro Expositor
    ‪5 min drive‬
  • Zócalo de Puebla
    ‪6 min drive‬
  • Puebla Cathedral
    ‪6 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪28 min drive‬

Room options

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed

Single Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Kapu Puebla

Pet-friendly hotel with free parking connected to a shopping center in Puebla
Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine.
Hotel Kapu Puebla offers 39 accommodations with designer toiletries and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

With your stay at Hotel Kapu Puebla, you'll be connected to a shopping center and close to Centro Expositor. You'll find features like free WiFi in public areas and free self parking, plus a roundtrip airport shuttle (surcharge).
  • Free WiFi
  • Free self parking
  • Services include tour or ticket assistance and luggage storage
  • 6 minutes by car from Cuauhtemoc Stadium and 6 minutes from Zócalo de Puebla
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
Hotel Kapu Puebla offers its guests a vending machine, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. A complete renovation of Hotel Kapu Puebla was completed in August 2024.

This Puebla hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Smooth flooring in public areas

More

  • Renovated entire property - August 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 48 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 500 (one-way), (from 4 to 12 years old)
  • Pet fee: MXN 150 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Hotel Kapu Puebla offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Kapu Puebla
Kapu Puebla
Hotel Kapu
Hotel Kapu Puebla Hotel
Hotel Kapu Puebla Puebla
Hotel Kapu Puebla Hotel Puebla

Hotel Kapu Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 33 out of 85 reviews
Rating 8 - Good. 31 out of 85 reviews
Rating 6 - Okay. 10 out of 85 reviews
Rating 4 - Poor. 3 out of 85 reviews
Rating 2 - Terrible. 8 out of 85 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Néstor

Disliked: Cleanliness, property conditions & facilities
They offer parking but it is on the street and much later they tell you that the parking is someone else's and they are not responsible. The shower does not work, the bathroom smells bad, there is a lot of noise during the night and it does not look at all like the images they publish, the rooms are very small and with poor hygiene
Stayed 1 night in Oct 2023

8/10 Good

Benoit Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. A bit hot : not much air circulation .The fan coverded the general noise , so it felt quiet. Johana ,the day receptionist is very kind. I asked for a waik-up call , but the attendant was asleep. Great location across the bus terminal
Stayed 4 nights in May 2022

8/10 Good

Maciej

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022

8/10 Good

Jose

Liked: Property conditions & facilities
Convence. Kind of small.
Stayed 2 nights in Sep 2021

8/10 Good

Roxanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Basic Downtown Hotel. Good value.

This hotel was better than I expected and a good value for the price. It was much better inside than it looked on the outside. Very clean, but basic. Personnel were very helpful. It was quiet after about 9:00 and in the morning. Afternoon and early evening some music from booths and small stores that surround the hotel. I would stay again. Not sure if parking is paid or free, but if paid, it is minimal.
Stayed 1 night in Feb 2021

8/10 Good

Belem

Stayed 1 night in Feb 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Pon música, estaría muy cómoda y un lugar muy cerca de la Capu, fácil de llegar y es muy limpio general
Stayed 1 night in Feb 2025

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Jan 2025

10/10 Excellent

Osmar

Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Liked: Amenities
Bien
Stayed 1 night in Dec 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

La atención y el hotel excelente, el desayuno algo caro para lo que ofrecen, hermoso , super cómodo ,grande y el baño aunque grande la regadera muy chica
Stayed 1 night in Dec 2024

8/10 Good

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general, el servicio y la estadía en el hotel fueron buenas. Las habitaciones que nos asignaron estaban limpias y se sentían acogedoras, eso sí, el colchón un poco duro. Al buscar hotel en la app puse como filtro que contara con estacionamiento, me arrojó Hotel Kapu entre los resultados, pero al pagar la reserva llega un mensaje diciendo que en realidad no cuentan con este servicio y el estacionamiento afuera del hotel es ajeno a ellos y por lo tanto no se hacen responsables de algún daño al vehículo, lo que genera desconfianza. Sin embargo, afortunadamente no tuvimos problema con el estacionamiento
Stayed 1 night in Nov 2024

10/10 Excellent

Moisés

Stayed 1 night in Oct 2024

8/10 Good

Jovana Antonieta

Stayed 1 night in Sep 2024

8/10 Good

María Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Saymi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 5 nights in Aug 2024

2/10 Terrible

FERNANDO

Stayed 2 nights in Jul 2024

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para hospedarse de aqui se mueve uno a donde sea
Stayed 1 night in Apr 2024

10/10 Excellent

Lisset

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si buscas algo económico cerca de la central, este es el lugar indicado. Es acogedor.
Stayed 1 night in Apr 2024

2/10 Terrible

LISSETH ARELY

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Realmente es un motel por horas, yo que viajaba con la familia, vimos unas lonas de $200x2 hrs, y entrar parejas, por lo cual mis padres se alertaron. La zona es insegura, de hecho en la noche se escucharon muchos ruidos y un golpe, mi mamá desde su habitación estaba preocupada y ya no pudimos conciliar el sueño, a la mañana siguiente hablé con la persona de recepción y me dijo que había alguien tomado que hizo este mal momento.Las habitaciones son MUY pequeñas, aunque limpias, da un aspecto diferente al de las fotos.
Stayed 1 night in Apr 2024

8/10 Good

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un poco de ruido cerca del hotel
Stayed 1 night in Mar 2024

10/10 Excellent

José Alfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente atención

Stayed 1 night in Mar 2024

10/10 Excellent

jose antonio

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024