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Hotel Kapu Puebla

2.0 star property

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Photo gallery for Hotel Kapu Puebla

Deluxe Room
Deluxe Room
Front of property
Reception
Hallway

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Boulevard Norte 4228-19, Collas Cuartillas, Puebla, PUE, 72010
  • Place, Zona Histórica de los Fuertes
    ‪8 min drive‬
  • Place, National Museum of Mexican Railroads
    ‪9 min drive‬
  • Place, Museo del Ferrocarril
    ‪9 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪36 min drive‬

Room options

View all photos for Single Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Single Room, 1 Double Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 2 Twin Beds

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Twin Beds

  • Sleeps 2
  • Free Wi-Fi

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed

Single Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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  • Parking included
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4.1 out of 5, Very good, 241 reviews
The price is €33
includes taxes & fees
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About this property

Hotel Kapu Puebla

Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine.
Hotel Kapu Puebla offers 39 accommodations with designer toiletries and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

With your stay at Hotel Kapu Puebla, you'll be connected to a shopping center and close to Centro Expositor. You'll find features like free WiFi in public areas and free self parking, plus a roundtrip airport shuttle (surcharge).
  • Free WiFi
  • Free self parking
  • Services include tour or ticket assistance and luggage storage
  • Just a 5-minute drive from Puebla Convention Center and 6 minutes from Cuauhtemoc Stadium
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
Hotel Kapu Puebla offers its guests a vending machine, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. A complete renovation of Hotel Kapu Puebla was completed in August 2024.

This Puebla hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Limited on-site self parking

Family friendly

  • In-room cot
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Smooth flooring in public areas

More

  • Renovated entire property - August 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 48 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 500 (one-way), (from 4 to 12 years old)
  • Pet fee: MXN 150 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Hotel Kapu Puebla offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Kapu Puebla
Kapu Puebla
Hotel Kapu
Hotel Kapu Puebla Hotel
Hotel Kapu Puebla Puebla
Hotel Kapu Puebla Hotel Puebla

Hotel Kapu Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 36 out of 93 reviews
Rating 8 - Good. 33 out of 93 reviews
Rating 6 - Okay. 12 out of 93 reviews
Rating 4 - Poor. 4 out of 93 reviews
Rating 2 - Terrible. 8 out of 93 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Zeus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for a short stay.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
agradable
Stayed 1 night in Jan 2024
Verified

4/10 Poor

Néstor

Disliked: Cleanliness, property conditions & facilities
They offer parking but it is on the street and much later they tell you that the parking is someone else's and they are not responsible. The shower does not work, the bathroom smells bad, there is a lot of noise during the night and it does not look at all like the images they publish, the rooms are very small and with poor hygiene
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Jaime

Liked: Cleanliness
Disliked: Amenities
Tamaño de la habitación, iluminación durante la noche.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente limpieza
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Alma cristina

Liked: Cleanliness, staff & service, property conditions & facilities

buena opcion

ideal si requieres refrescarte y tomar un descanso, cuenta con agua caliente, wifi, el lugar es muy limpio y queda cerca de la central de autobuses de Puebla. Lo utilizo cuando requiero viejos de conexión y se requiere un buen descanso.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Agroverdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mucho ruido, huéspedes muy ruidosos
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Edgar

Es un hotel solo para estar no es tan cómodo pero tan poco tan malo solo lo justo
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Pon música, estaría muy cómoda y un lugar muy cerca de la Capu, fácil de llegar y es muy limpio general
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Laura

Liked: Amenities
Bien
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

La atención y el hotel excelente, el desayuno algo caro para lo que ofrecen, hermoso , super cómodo ,grande y el baño aunque grande la regadera muy chica
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general, el servicio y la estadía en el hotel fueron buenas. Las habitaciones que nos asignaron estaban limpias y se sentían acogedoras, eso sí, el colchón un poco duro. Al buscar hotel en la app puse como filtro que contara con estacionamiento, me arrojó Hotel Kapu entre los resultados, pero al pagar la reserva llega un mensaje diciendo que en realidad no cuentan con este servicio y el estacionamiento afuera del hotel es ajeno a ellos y por lo tanto no se hacen responsables de algún daño al vehículo, lo que genera desconfianza. Sin embargo, afortunadamente no tuvimos problema con el estacionamiento
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Saymi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para hospedarse de aqui se mueve uno a donde sea
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Lisset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si buscas algo económico cerca de la central, este es el lugar indicado. Es acogedor.
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

LISSETH ARELY

Liked: Staff & service
Disliked: Property conditions & facilities
Realmente es un motel por horas, yo que viajaba con la familia, vimos unas lonas de $200x2 hrs, y entrar parejas, por lo cual mis padres se alertaron. La zona es insegura, de hecho en la noche se escucharon muchos ruidos y un golpe, mi mamá desde su habitación estaba preocupada y ya no pudimos conciliar el sueño, a la mañana siguiente hablé con la persona de recepción y me dijo que había alguien tomado que hizo este mal momento.Las habitaciones son MUY pequeñas, aunque limpias, da un aspecto diferente al de las fotos.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un poco de ruido cerca del hotel
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Bety

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Verified

4/10 Poor

Cristal

Liked: Cleanliness
Me hicieron doble cobró uno con la app de reservación y otro en lugar apesar de mostrar mi recibo de la aplicación, talvez la chica de la tarde deba tener más cuidado y aunque esté viendo tv que se de el tiempo de cumplir con su trabajo.Al fina un señor me ayudó a resolver el problema.
Stayed 1 night in Jan 2024
Verified

6/10 Okay

LEONEL

Liked: Staff & service
La habitación tenía un olor muy feo, además la propiedad más bien parecia una casa, ya que habia niños corriendo por los pasillos.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Fab

Liked: Cleanliness, staff & service, property conditions & facilities
En general bien para descansar
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

José Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El pago lo hice en efectivo y me lo están cargando a la tarjeta que di como referencia para hacer la reservación
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Bien localizada
Stayed 1 night in Oct 2023
Verified

8/10 Good

Reynaldo

Liked: Cleanliness, amenities
La habitación estuvo bien, limpia solo que no tenia servicio de cable
Stayed 1 night in Oct 2023