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Hotel Palace Puebla

3.0 star property

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Photo gallery for Hotel Palace Puebla

Interior entrance
Standard Room, 2 Double Beds
Hallway
Building design
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(18 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Exterior
Hotel Elena
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.0 out of 5, Very good, 167 reviews
Hotel Elena

About this property

Hotel Palace Puebla

Colonial hotel with free valet parking and a restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and concierge services. Free WiFi in public areas and free valet parking are also provided. Other amenities include a 24-hour front desk, free newspapers, and tour/ticket assistance.
Hotel Palace Puebla offers 60 accommodations with hair dryers and fans. 32-inch flat-screen televisions come with satellite channels.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Hotel Palace Puebla, you're just a quick walk from Zócalo de Puebla. Features include free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Zócalo de Puebla and 7 minutes by foot from Puebla Cathedral
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hotel Palace Puebla also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Free self parking and valet parking are available.

This 3-star Puebla hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 7:30 AM to noon.
Hotel Palace Puebla has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Front entrance ramp
  • Handrails in stairways (66 centimetre high)
  • Lever door handles
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Palace Puebla

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Hotel Palace Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 183 out of 453 reviews
Rating 8 - Good. 156 out of 453 reviews
Rating 6 - Okay. 67 out of 453 reviews
Rating 4 - Poor. 21 out of 453 reviews
Rating 2 - Terrible. 26 out of 453 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

hector

Stayed 3 nights in Oct 2025

8/10 Good

Dora Karen

Liked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025

10/10 Excellent

Sergio

Stayed 4 nights in Jun 2025

10/10 Excellent

janice

Stayed 2 nights in Jun 2025

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025

10/10 Excellent

Gladys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

karina

Disliked: Cleanliness, staff & service, room comfort

Servicio medio

La cama y cojines estaban incomodos, la limpieza no era tan buena, quería sábana extra y me dijeron que las tenian contadas, el baño si era limpio y la ubicación muy buena, sin embargo considero que existes otras opciones mejores por el mismo precio
Stayed 3 nights in Apr 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024

10/10 Excellent

MARIA DEL CARMEN

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

CESAR

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Había chinches en la cama y termine picoteado y con una ronchas en todo mi cuerpo.
Stayed 2 nights in Aug 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023

10/10 Excellent

RUBEN

Stayed 1 night in Jan 2023

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Giovanny

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
I really liked that it was close to many historical and tourist areas I felt safe the problem I didn’t like was cleanness of the room, the floor was so dirty and dusty the toilet seat had stains on it and the shower head didn’t spray out that much water.
Stayed 2 nights in Apr 2022

10/10 Excellent

rossitza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2022

10/10 Excellent

Eduardo

Stayed 2 nights in Feb 2022

8/10 Good

Noe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Downtown Puebla

Nice place in downtown area.
Stayed 1 night in Jan 2022

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Jan 2022