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Hotel Arbis

3.0 star property

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Free daily continental breakfast
Standard Double Room, 1 Bedroom
Free daily continental breakfast
Exterior
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Carmen Serdán 36 Santa María la Rivera, Puebla, PUE, 72010
  • Place, Chapel of Santo Domingo
    ‪3 min drive‬
  • Place, Zócalo de Puebla
    ‪7 min drive‬
  • Place, Africam Safari
    ‪25 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 40 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

Premium Studio

  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Arbis

Hotel in Puebla with free breakfast and a rooftop terrace
A rooftop terrace, concierge services, and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include tour/ticket assistance.
Hotel Arbis offers 36 accommodations with complimentary bottled water and complimentary toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and toothbrushes and toothpaste. This Puebla hotel provides complimentary wireless Internet access. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

During your stay at Hotel Arbis, you'll be within walking distance of Chapel of Santo Domingo. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 7 minutes by car from Zócalo de Puebla and 8 minutes from Puebla Cathedral
Free breakfast is available daily. WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Arbis. Limited free parking is available on a first-come, first-served basis.

This 3-star Puebla hotel is smoke free.

Guests are served free continental breakfast daily from 5:30 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 5:30 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No lift
  • Tile flooring in room

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Desk
  • Laptop workspace
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Royal Heroica Puebla de Zaragoza
Royal Heroica Puebla de Zaragoza
Hotel Hotel Royal Heroica Puebla de Zaragoza
Heroica Puebla de Zaragoza Hotel Royal Hotel
Royal
Hotel Hotel Royal
Hotel Royal Puebla
Royal Puebla
Hotel Hotel Royal Puebla
Puebla Hotel Royal Hotel
Royal
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Hotel Arbis Hotel
Hotel Arbis Puebla
Hotel Arbis Hotel Puebla

Hotel Arbis Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 76 reviews
Rating 8 - Good. 19 out of 76 reviews
Rating 6 - Okay. 14 out of 76 reviews
Rating 4 - Poor. 7 out of 76 reviews
Rating 2 - Terrible. 5 out of 76 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

RON

Stayed 1 night in Aug 2025

10/10 Excellent

Francisco J Valenzuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Netflix and breakfast.
Stayed 3 nights in Jun 2025

6/10 Okay

Raul

Stayed 2 nights in Apr 2023

6/10 Okay

Mohamed

Stayed 3 nights in Jun 2019

6/10 Okay

Rubi

Travelled with partner
Liked: Cleanliness, staff & service
Bien
Stayed 1 night in Sep 2025

6/10 Okay

Ricardo

Stayed 1 night in Sep 2025

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel que cumple con lo que ofrece Instalaciones limpias y en buenas condiciones
Stayed 2 nights in Sep 2025

6/10 Okay

Jesus

Me gustó el servicio de desayuno continental sin embargo falta fruta. Hay mucho ruido por el tren y el personal de limpieza pone música muy alta en la mañana. El lugar es limpio, considero que el precio es adecuado.
Stayed 2 nights in Sep 2025

10/10 Excellent

Erik

Stayed 1 night in Sep 2025

6/10 Okay

Mrco antonio

Business traveller
Liked: Staff & service
Disliked: Cleanliness

No tenian agua caliente

Stayed 1 night in Sep 2025

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pues todo bien solo fue una noche con la agrupación y sin problema alguno el desayuno bien y atentos en el servicio
Stayed 1 night in Aug 2025

10/10 Excellent

maria del Consuelo

Liked: Amenities
Esta muy bien, es lumis y son muy amables
Stayed 1 night in Aug 2025

6/10 Okay

Jesus david

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Negocio

Buen hotel para viaje de negocios
Stayed 1 night in Aug 2025

6/10 Okay

Arturo

Liked: Staff & service
La ubicación de la propiedad no es segura
Stayed 1 night in Aug 2025

10/10 Excellent

MARIO

Stayed 2 nights in Aug 2025

10/10 Excellent

MARIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recomendado

todo bien, incluye desayuno
Stayed 1 night in Aug 2025

10/10 Excellent

Hugo Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy buena atención el lugar siempre limpio muy recomendable y el personal muy atento
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jorge Alberto

Stayed 2 nights in Jul 2025

4/10 Poor

Manuel

Travelled with family
No es lo que vez en las fotos, deben publicar fotos del baño ya que está horrible tiene hongo sucio y no hay azulejo, he visto baños así (compactos) pero bien hechos este le falta mucho, no había shampoo solo jabón líquido de manos no había más
Stayed 1 night in Jul 2025

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Jun 2025

4/10 Poor

Efren Alejandro

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025