4/10 Poor
Gena, Panama City Beach
Travelled with family
9 Nov 2025
Disliked: Amenities, property conditions & facilities
We’ve stayed at this property several times. The main reason was while moving to Florida and having things done on our Pueblo West property. This was before the ownership change. Property was maintained, pool was open and side door was accessible. We’ve stayed several times since while returning to Pueblo to visit my mother. With this last stay, we probably won’t return. The pool again was not working, side entrance not accessible. No housekeeping. Breakfast was consistent with a couple of items missing. Fortunately we did stay in a somewhat updated room, but one of the sheer curtain panels was missing. We were happy to see it at least had laminate flooring. We’ve stayed in the business suite, but the couch is very dated and damaged. Staff prior to ownership change was always visible, friendly and willing to assist. Staff now is never visible and answers to request are always negative. The price was nice especially since we’ve seen room rates posted at twice what we paid during certain times. There is no way this hotel can justify 2+ the price we paid in the condition it’s in. A little TLC and friendliness would go a long way to improve the property. We travel to the area about every 6 weeks and will seek other lodging in the future.
Gena
Stayed 2 nights in Nov 2025
