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Gran Hotel Vicente Costanera

3.5 star property

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Photo gallery for Gran Hotel Vicente Costanera

Interior
Fireplace
Meeting facility
Interior
A hotel room with a bed, a desk with a TV, a chair, a lamp, and a view of the sea.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Room service

Explore the area

View in a map
Avenida Diego Portales 450, Puerto Montt, Los Lagos, 5505080
  • Place, Dock
    ‪1 min walk‬
  • Place, Mall Paseo Costanera
    ‪3 min walk‬
  • Place, Puerto Montt Cathedral
    ‪3 min walk‬
  • Airport, Puerto Montt (PMC-Tepual)
    ‪27 min drive‬

Room options

View all photos for Standard Single Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Standard Single Room, 2 Single Beds

  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Queen Bed

A bedroom with a bed, a desk, a chair, a window, and a radiator.

Standard Double Room, 1 Queen Bed

  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Standard Twin Room, 2 Single Beds

  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed, Partial Ocean View

A hotel room with a bed, a desk with a TV, a chair, a lamp, and a view of the sea.

Superior Room, 1 Queen Bed, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a nightstand with a phone, a lamp, a sofa, and a view of the outdoors.

Superior Room, 2 Single Beds

  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room Standard

A hotel room with two beds, a wooden floor, a window with a view, and a radiator.

Single Room Standard

  • Sleeps 2
  • Free Wi-Fi

View all photos for Single Room Superior

A hotel room with a bed, a desk, a chair, a sofa, and a view of the sea with cruise ships.

Single Room Superior

  • Sleeps 2
  • Free Wi-Fi

View all photos for Double Room Superior

A hotel room with a large bed, two bedside tables with lamps, a chair, a view of a cityscape through a window, and a framed picture on the wall.

Double Room Superior

  • Sleeps 3
  • Free Wi-Fi

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About this property

Gran Hotel Vicente Costanera

A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area.
Gran Hotel Vicente Costanera offers 80 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 21-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Puerto Montt hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
With your stay at Gran Hotel Vicente Costanera, you're connected to the convention center and just a quick walk from Plaza de Armas. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Plaza de Armas and Colonizacion Alemana Monument
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 97 square feet (9 square meters) and includes conference space. Gran Hotel Vicente Costanera also features tour/ticket assistance, coffee/tea in a common area, and concierge services. An airport shuttle (available 24 hours) is available for a fee.

This 3.5-star Puerto Montt hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Don Vicente - This brasserie serves breakfast and lunch. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Vicente

Things to do

  • Personal motorised watercraft

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 97 square feet of conference space
  • Meeting rooms

Outdoors

  • In a provincial park
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel Vicente Costanera

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CLP 20000 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Gran Hotel Vicente Costanera offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Gran Hotel Vicente
Gran Hotel Vicente Costanera
Gran Hotel Vicente Costanera Puerto Montt
Gran Vicente Costanera
Gran Vicente Costanera Puerto Montt
Hotel Gran Vicente Costanera
Hotel Vicente Costanera
Vicente Costanera
Gran Hotel Puerto Montt
Gran Vicente Costanera
Gran Hotel Vicente Costanera Hotel
Gran Hotel Vicente Costanera Puerto Montt
Gran Hotel Vicente Costanera Hotel Puerto Montt

Gran Hotel Vicente Costanera Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 21 out of 58 reviews
Rating 8 - Good. 21 out of 58 reviews
Rating 6 - Okay. 14 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Outdated hotel in the city center

Very outdated place but clean. Arrogant and unhelpful staff at the reception at arrival. Great location, ok breakfast.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Some aspects of the hotel are in disrepair (ie. door handles, one of the numbers for my room number was missing). The only real complaint I had, which I shared at reception and they received the feedback well, was that I placed the do not disturb sign on my door before leaving for an activity during the day; I had all my belongings spread over the room and I did not have the energy or time to put them away. While I was gone, the cleaning staff entered the room to clean. Nothing was missing, but it did feel like a boundary was not respected. Otherwise, the room was very comfortable. The breakfast buffet was delicious and had many options. And the staff I interacted with was quite friendly. I had a rental car and their private parking lot was safe.
Stayed 2 nights in Jul 2024
Verified

4/10 Poor

scott

Really cannot provide a valued rating here because I did not stay on their site for these dates. I had scheduled this hotel through Expedia, but made a mistake on the dates selected. As I was setting up a number of hotels for October trip, the Expedia site defaulted me back to September of which I did not catch before i booked the trip. Unfortuately the hotel stay was the next day. I tried to cancel, change, but was unable due to the timeframe. A note was sent through Expedia's support to the hotel, but they never responded. Since I did not stay with them and wanted to yet in October, I was just hoping some adjustment could be made. Thank you
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Javier

Liked: Cleanliness, amenities, property conditions & facilities
todo bien. los lugares de estacionamiento son limitados
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

GUSTAVO NORBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel para pasar unas noches cercal del Mall y restaurantes. Muy buena atencion y amabilidad del personal
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Menu desayuno excelente, todo limpio solo que la ventana de la habitacion 237 estaba mala en la bisagra. al querer abrirla estaba suelta y no pude cerrarla despues. Estaba como salida de la bisagra
Stayed 1 night in Dec 2025
Verified

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, room comfort
El hotel en general es bueno, su personal es muy amable y atento. Esta muy bien ubicado. Lo negativo: solicite una lampara para el escritorio; necesitaba una luz para escribir. Desgraciadamente no tenían ninguna. Me pareció increíble: habitaciones con escritorio pero estos sin luz. El mobiliario es ok pero esta un poco viejo. El bar restaurant viernes y sábado cerro a las 22 hrs. Demasiado temprano.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Munenobu

OK!

ダウンタウンの真ん中に位置しており、何をするにもロケーションは良い。ただし駐車場がない。サービスはまあまあ。部屋に歯ブラシがない。水とお湯は問題ない。朝食は普通。
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
La verdad hermoso Hotel , la ubicación y la vista inmejorable,el próximo viaje volvemos a ese hotel y lo recomendaremos a nuestros amigos, familia y quien nos consulte pol alojamiento en Puerto Montt
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean. Bad smell
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Decadente.

O hotel precisa de reformas urgentemente. O banheiro apresenta fungos nas paredes. O colchão é velho, curvado e horrível. A cortina do quarto é transparente e não veda a claridade vinda da janela. Tarifa cara demais para um hotel tão decaido. A única coisa que salva é o café da manhã é a educação e simpatia dos funcionários.
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Robinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En resumen, en una sola palabra, excelente.

Muy bien, excelente atención, comodidad, muy buena ubicación.
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Edgardo

Hotel clásico muy bien ubicado

Excelente ubicación, frente a la costanera y muy cerca del monumento "Frente al mar" una gigantesca estatua de dos enamorados Hotel clásico Excelente atención Buen Buffet de desayuno Con estacionamiento al costado del hotel habitaciones simples , pero cómodas
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Eloi Almiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atendimento excelente

Sensacional. Todos os atendentes super atenciosos, café da manhã sensacional, com frutas, buffet continental, restaurante para refeições em horário super flexível e com atendimento impecável. Ótima relação custo-benefício.
Stayed 4 nights in Feb 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel céntrico

La localización es buena, pero tiene espacios de estacionamientos limitados. El personal es amable, a excepción de uno de los recepcionistas nocturnos.
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen trato al pasajero.

Bien ubicado, limpio y de trato muy amable.
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Ivan alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien en general las personas muy bien paula mancilla de recepcion supo ayudarme en un inconveniente se agradece .
Stayed 1 night in Jun 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Average pricy hotel in a convenient location

First and foremost not a bad hotel but nothing to rave about. I do feel it's pricy for what they offer. The hotel staff are incredibly kind and are willing to help make your stay better. They accommodated me when my original room was way too hot (hotel has no AC and this particular room had no air flow) and had no privacy (I could see into the hallway across the way). I just wish they told me in advance that the second room was a two single bed room vs a queen. I still would've taken it but imagine my shock when my boyfriend and I walked in to see two beds. The mall is about a 5 min walk which was convenient as my boyfriend forgot his deodorant so we did a little bit of shopping. Across the street from the hotel is the water front and there is a calming path to walk and sightsee. There is Wifi in the room not just the common areas which I feel is hard to find while traveling. Don't get me wrong I still couldn't catch up on my shows before bed but I was able to everything else I needed to do. What I didn't like - for the price I payed I excepted much nicer. I knew in advance that there is no AC but I didn't expect a room with no air (purely based on the location of the room). The second room had better air flow but I feel hotel rooms in general should have a vent system. I didn't like the feeling of opening the window on the 5th floor. The free breakfast is convenient but not the greatest spread but I guess that's a normal expectation even in the States.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Hôtel bien situé en plein centre ville

Bien préparer son voyage car Puerto Montt peut se révéler être une voie sans issue. La wi-fi dans la chambre était faible et décrochait par moments.
Verified

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel comodo

Buena Ubicacion solo algunos problemas de acceso con eventos municipales
Verified

6/10 Okay

Edgardo

Liked: Room comfort

Pasajero molesto por mala atención

Molesto porque me dejaron el auto en la calle sin ninguna posibilidad alternativa de estacionamiento Tina del baño con lonjas grandes de pintura destruidas sin adherencia a la tina Gerente no me dió solución para estacionar.
Verified

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tradicional vale la estancia conocerlo-disfrutarlo

Tradicional hotel todo muy amplio, estilo antiguo muy bien conservado. Hotel excelente , buen buffet de desayuno, pequeño estacionamiento , dificultad para estacionar en el frontis ( avenida principal)
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig hotell, god service, 5 minutter unna byens bussterminal. Frokosten var veldig god og god service.
Verified

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable, cómodo y excelente atención

Buena experiencia
Verified

8/10 Good

Marité

Liked: Cleanliness, staff & service, room comfort
Solamentre 3 dias, pero muy bien situado y con las comodidades necesarias para que la estadia fuera agradable y sin problemas