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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property

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Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
5 bars/lounges, 3 poolside bars, swim-up bar
Children’s activities
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Puerto Morelos Town Square
    ‪19 min drive‬
  • Puerto Morelos Beach
    ‪23 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

View from room

Water Park View Family Junior Suite Double

  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

55-inch Smart TV with satellite channels, TV, toys

Club Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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Aerial view

Moon Palace Cancun - All Inclusive

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  • Spa
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4.1 out of 5, Very good, (2703)
The price is €388
for 1 room
includes taxes & fees
14 May - 15 May
Moon Palace Cancun - All Inclusive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury property on the beach, with 9 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Riviera Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request.
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
The free breakfast at Hyatt Ziva Riviera Cancun - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from Petempich Bay. Free WiFi in public areas, free self parking, and 9 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 9 outdoor pools
  • Indulge with facials, body scrubs, or hydrotherapy at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests really like the accommodations for the cleanliness and spaciousness
  • 8.4 mi (13.6 km) from Moon Palace Golf Club and 15.1 mi (24.3 km) from Maroma Beach
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hyatt Ziva Riviera Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Hyatt Ziva Riviera Cancun - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Cancun - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 537 out of 1208 reviews
Rating 8 - Good. 299 out of 1208 reviews
Rating 6 - Okay. 172 out of 1208 reviews
Rating 4 - Poor. 94 out of 1208 reviews
Rating 2 - Terrible. 106 out of 1208 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Brett

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was very spacious and quite nice. Loved the room. The service was hit and miss. Around the pool was very bad. Talking to much with each other instead of checking with the customers.(and I was tipping). Service down at the ocean was better. Monica in the Italian rest was great. Other times is was very week. I would not go back to this resort.
Stayed 3 nights in Jan 2025

10/10 Excellent

Damaris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have excellent customer service
Stayed 3 nights in Jan 2025

6/10 Okay

Sabrina

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2025

2/10 Terrible

Rameezuddin

Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

EUNSEON

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

10/10 Excellent

Noor

Stayed 3 nights in Dec 2024

6/10 Okay

Cesar

Travelled with family
Disliked: Amenities, property conditions & facilities
The beach was nasty
Stayed 5 nights in Jan 2025

10/10 Excellent

DARCY

Liked: Cleanliness, staff & service, property conditions & facilities
Great food , great service and fantastic food
Stayed 5 nights in Jan 2025

2/10 Terrible

Elisebeth

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Do NOT go here. The food was just awful, and very limited. They had one buffet for breakfast, (opened a smaller version at japanese restaurant some mornings with even less), no variety. I'm used to at least being able to get a smoothie, even when said they had at the coffee shop. No. The wait time to get seated at restaurants wasn't bad, but the wait time in the restaurants was ridiculous. We would play cards hoping our food would eventually come out-and these weren't huge tables-broke the family up into tables of 5 to get seated. The steakhouse was the joke. We were told at the beginning kitchen was overwhelmed and by the time we got our food-they were out of most of the sides-meat was inedible and I literally just ate french fries after 3 hours. We brought our entire family and the kids were bored out of their minds. We had to push ourselves down the water slides, so they were done with the waterpark in about 15 minutes on the first day. There is NO beach, and water isn't clear which I expected for the area. The highlight of our stay was the day we booked an excursion and left the property. They ran out of towels,.....I had to call/ask the maid for enough towels each day, mini bar was refilled only twice after I called numerous times, basic things like soap/shampoo. I had recently stayed at another property in September in the area and the comparison was shocking. The staff there, even to the gardeners, everyone was pleasant and great to talk to. Here, NO.
Stayed 7 nights in Dec 2024

6/10 Okay

Sungyeon

Travelled with family
Liked: Property conditions & facilities
Stayed 6 nights in Jan 2025

4/10 Poor

Nabil

Travelled with family and small children
Disliked: Staff & service, amenities
They didn't have our room ready by 3pm and I booked two room because I have 3 small kids but they gave me two room at two driftent buildings, they guy at check in was rude and no helpful at all. Very poor service all over
Stayed 5 nights in Jan 2025

6/10 Okay

crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For as many restaurants that the facility had we were dissapointed in the food options. For lunch only 2 places were open. The buffet had poor food options as well as the 1 restaurant that was open. For dinner, not all the restaraunts were open and had wait times up to 2 hours. Once we were seated it took up to an hour and a half for us to complete our meal. Sometimes taking 10 minutes to get our drinks and order food. The italian food was at best acceptable and room temperature. I would have sent it back but it took so long and we were starving. We have stayed at hyatt ziva before and everything was exceptional which is why we chose to stay here and were very dissapointed. We also left our keys and ring in the safe and when we asked about it they said it was never found. The stay made me question if hyatt ziva was worth staying at again. The scenery was beautiful and plenty of pools to swim in, room was nice but they never refilled the shower gel when we asked. Staff was amazing as usual.
Stayed 4 nights in Jan 2025

6/10 Okay

Parag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hyatt Ziva Riviera Cancun for 5N/6D. It is a nice all inclusive property. There were limited vegetarian/vegan options but when we talked to the chefs they were accommodating and made food we can eat. I wish they have more vegetarian/vegan options. We like this property.
Stayed 5 nights in Dec 2024

2/10 Terrible

Moran

Travelled with family
Disliked: Cleanliness, staff & service, amenities
It was a horrible experience. This was not the way we wanted to end our Mexico vacation. We stayed in the hotel for 2 nights, 1st day we got the room only at 4pm(while check-in is 3pm) and only after we had to insist to get a room immediately because our sleeping baby. We got an option to upgrade the room from water park view to ocean view, we took it but it wasn't worth it. The room was far from the ocean and we could see only small piece of it behind the trees. The service was really slow and we had to call 3-4 times to make sure things are handling. When we book the hotel we asked for a crib to our room, not only it was not there but we got it only at 10:30pm and only after 4 phone calls and physically visit at the reception. On the 2nd day the cleaners came to clean our room only at 5pm and only after we had to call and insist for it. The food is average and below, especially compared to the price we paid and to other places we've been in Mexico. There were not enough options for kids during the meals and system of booking a table in one of the restaurants is very inefficient. It was not fresh and we personally saw 2 times that the staff is changing food because of bad quality(once it was the soup and once the Cuscus). Generally, it was the worst place we've been in Mexico.
Stayed 2 nights in Jan 2025

4/10 Poor

Eduard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need maintenance, food is limited and no variety, beach is not existing, very small and lots of seaweed.
Stayed 5 nights in Dec 2024

4/10 Poor

zhihai

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Power out in the room 3 days during the 4 days we stayed. The food choices are very limited and not very well. They really try very hard to sell the preferred membership. And it will waste almost half day of the vacation time. The front desk very difficult to access and called many times no one pick up phone. The beach is full of weeds and no one can be in the ocean because the water is black.
Stayed 4 nights in Dec 2024

2/10 Terrible

Varun

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Not sure why this is rated high. The food options and quality are terrible. Don't think even one meal was above average at best. The service is the restaurants is also poor and they are perpetually overwhelmed. Get some professionals to come and run the hotel so the food quality can be improved. Not expected of a Hyatt!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great.
Stayed 5 nights in Dec 2024

8/10 Good

Venkata Rakesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things that can be improved 1) Room Service ( Failed to deliver in a timely manner more than once) 2) Dinning options are not good except Mediterian restaurant 3) Few waiters are ignoring customers who doesnt tip well 4) Cleanliness is not upto the mark, Left few plates on stairs and trash can be found 5) Bathroom near the towel area is not cleaned at all properly 6) Bathroom near the mediterian restaurant is not cleaned properly 7) Avoid timesharing , they trick you with 90 minutes but you waste more than 5 hours Good: 1) Keeping you engaged with entertainment every night from 6pm 2) Drinks bars are there in more than one place (less wait) 3) Service is good except in few instances Overall ok to stay food and entertainment
Stayed 7 nights in Dec 2024

2/10 Terrible

Ryan Tae Hwan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Muhammad-Zoheb

Travelled with family and small children
Stay at the one on the strip it's closer and has more things to do
Stayed 6 nights in Dec 2024

4/10 Poor

celal

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Very long wait time for the food especially restaurants.
Stayed 6 nights in Dec 2024

10/10 Excellent

annabelle ramos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibes, activities that are not boring, staff are friendly
Stayed 6 nights in Dec 2024

10/10 Excellent

Kentaro

Great staff
Stayed 3 nights in Dec 2024

8/10 Good

Sungheon

Stayed 2 nights in Dec 2024