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Dreams Puerto Morelos Resort & Spa - All Inclusive

4.5 star property

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Photo gallery for Dreams Puerto Morelos Resort & Spa - All Inclusive

9 outdoor pools, pool cabanas (surcharge), pool umbrellas
Creator video
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
5 bars/lounges, 3 poolside bars, swim-up bar
10 restaurants, Asian cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • Pet-friendly

Explore the area

View in a map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Place, Petempich Bay
    ‪6 min drive‬
  • Place, Puerto Morelos Town Square
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite Junior with Garden View

Living area

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

Bathroom

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Living area

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Living area

Suite Junior with Pool View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Bathroom

Suite Junior with Pool View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Master with Ocean View

Living area

Suite Master with Ocean View

  • 102 sq m
  • Sleeps 2

View all photos for Suite Master with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Master with Ocean View

  • 128 sq m
  • Sleeps 4

View all photos for Junior Suite Tropical View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(31 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View King

7.8 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View King

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front King

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Water Park View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View Double

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite Water Park View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View King

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite Master

Premium bedding, minibar, in-room safe, desk

Suite Master

  • 128 sq m
  • Sleeps 4

View all photos for Suite Junior

Living area

Suite Junior

  • Sleeps 3

View all photos for Suite Junior

Premium bedding, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4

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About this property

Dreams Puerto Morelos Resort & Spa - All Inclusive

All-inclusive property with 10 restaurants and 9 outdoor pools
This property features 10 restaurants, 9 outdoor pools, and a full-service spa. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, free water park access, 3 poolside bars, and 5 bars/lounges are onsite. Change of towels is available on request.
Dreams Puerto Morelos Resort & Spa - All Inclusive offers 437 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
The free breakfast at Dreams Puerto Morelos Resort & Spa - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from Petempich Bay. Free WiFi in public areas, free self parking, and 9 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 9 outdoor pools
  • Indulge with facials, body scrubs, or manicures and pedicures at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests really like the accommodations for the cleanliness and spaciousness
  • 8.4 mi (13.6 km) from Moon Palace Golf Club and 15.1 mi (24.3 km) from Maroma Beach
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Dreams Puerto Morelos Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Dreams Puerto Morelos Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Dreams Puerto Morelos Resort & Spa - All Inclusive. Free self parking is available. A complete renovation of Dreams Puerto Morelos Resort & Spa - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Dreams Puerto Morelos Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 570 out of 1345 reviews
Rating 8 - Good. 333 out of 1345 reviews
Rating 6 - Okay. 196 out of 1345 reviews
Rating 4 - Poor. 112 out of 1345 reviews
Rating 2 - Terrible. 134 out of 1345 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Khizer Farooq

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very caring and professional. No Asian (indian pakistani) food available in any restaurant. Other than that it was a great experience
Stayed 6 nights in Sep 2025

10/10 Excellent

Kyrsten

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, 15 month old, and I had a great stay at the Hyatt Ziva! We loved that it was all inclusive, and we didn’t need to leave the hotel for anything if we did not want to. The staff was all super friendly. The drinks and food were all good and pretty comparable to other all inclusives I’ve been too. I will say that each night they only had two of the restaurants open, but we did stay for night so it rotated, which was nice so fortunately, we did get to try them all out! The only negative thing I have to say is that the beach is very small, and I couldn’t tell this from pics. This didn’t matter that much since we were going during seaweed season anyways, so we were not planning to go to the beach there anyways. We did take a day trip to Isla Mujeres the beach there was gorgeous!!! A must do!
Stayed 4 nights in Sep 2025

6/10 Okay

Cesar

Travelled with family
Liked: Cleanliness, staff & service
Clean room. Friendly people
Stayed 4 nights in Sep 2025

8/10 Good

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Khalid

Stayed 4 nights in Sep 2025

4/10 Poor

Tyanna

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The food wasn’t good at all a simple burger and small things like breakfast foods were nasty, they have Japanese style restaurant and that was the best thing to eat.. there were raccoons wondering around all day and night one was even at my room door preventing me from leaving out.. drinks could have been better overall 4/10
Stayed 4 nights in Sep 2025

4/10 Poor

Manoj

Liked: Staff & service
Disliked: Property conditions & facilities
The property was advertised as a beach location. There was no accessible beach. Most restaurants were closed. Even the ones that were open had long wait times. Overall not a good experience.
Stayed 5 nights in Aug 2025

6/10 Okay

MARJORIE

Travelled with family
Disliked: Amenities
The staff at Hyatt Ziva are wonderful—friendly, attentive. The food options were ok, though not overly impressive. The best dinner was at the hibachi restaurant and best food overall was at The corner pool restaurant. While the resort is beautiful and relaxing, there aren’t many kid-friendly activities, which makes it less ideal for families looking for entertainment options for children. There is a kids club but it was not open when we tried to go. VIP areas were unimpressive. I didn’t know we had a butler until day 2, but due to lack of activities they couldn’t be very helpful: Overall nice. Room had a beautiful view. I wouldn’t stay again though.
Stayed 5 nights in Sep 2025

8/10 Good

John, San Diego

Liked: Cleanliness, staff & service
Lots of cheap, rude, drunk Americans and staff rented us pool cabana, charged us 100.00 dlls and then put a huge bubble party with loud music and drunks that threw up next to our “private cabana”. The water park had dirty and non-working slides
Stayed 5 nights in Jul 2025

2/10 Terrible

Teresa E

Liked: Cleanliness
Disliked: Property conditions & facilities
The worst resort I have been at. Total false advertisement. They only open 2 restaurants a night. Horrible small buffet, no beach at all. Dirt road filled with potholes leading to hotel, a very bumpy ride. Management is horrible but staff are very good. Snack stand ran out of food 2 days in a row. No skins at bar one night bartender was folding toilet paper to place under glass. Would never return or recommend this place to anyone. We are frequent visitors to Riviera Maya and figured we would try another place. WORST DECISION WEMADE!! Managers do NOTHING!
Stayed 8 nights in Sep 2025

8/10 Good

Cam

Travelled with family
Liked: Staff & service, amenities
The road lead to hotel too bad
Stayed 3 nights in Sep 2025

6/10 Okay

Salman

Liked: Cleanliness
This was my third time visiting Mexico and this
Stayed 4 nights in Sep 2025

10/10 Excellent

Zain

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service was very good. The dining timings were time bound so it should be 24/7 rather than opening and closint at the apecific timings. Also the road coning and back from the hotel is not smooth and bumpy.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rebecca, Columbia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful, they really go above any other resorts we have been to.
Stayed 7 nights in Sep 2025

10/10 Excellent

HUIJUN, Etobicoke

Stayed 5 nights in Sep 2025

10/10 Excellent

vinh

Stayed 4 nights in Jul 2025

10/10 Excellent

Katerine, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in great conditions. We loved the food, the cleanliness, the staff. The boy issue is that the road to access the property is in poor condition.
Stayed 5 nights in Aug 2025

4/10 Poor

Rahima

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn’t like it that much
Stayed 4 nights in Aug 2025

8/10 Good

Yuechang

Liked: Staff & service, amenities, property conditions & facilities
good overall, cannot call uber
Stayed 1 night in Sep 2025

10/10 Excellent

Jaspreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything else is great. Only elevators need to be improved and it would better with air conditioning in the lobby.
Stayed 5 nights in Aug 2025

2/10 Terrible

Piro

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There is no beach in this property, they advertise as having one but it is not true. They need to update their description on the site and pictures as well as it is very misleading. Not much to do since there is no other resorts around the area. They have handful of pools, a-la- carry restaurants were closed as they were on their slow season. We were there the first week of September. How much money it cost to stay at this “resort” might as well go somewhere else, where you will have more amenities (such beach, restaurants) don’t waste your money and time in here.
Stayed 2 nights in Sep 2025

8/10 Good

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Liah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have 5 different restaurants and food was good.
Stayed 4 nights in Aug 2025

6/10 Okay

xian yun, brooklyn

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Tiara, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Dennis was amazing he helped with our items and to the room. And the spa was amazing as well. The food A plus!
Stayed 4 nights in Aug 2025