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Hyatt Ziva Riviera Maya - All Inclusive

4.5 star property

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Photo gallery for Hyatt Ziva Riviera Maya - All Inclusive

9 outdoor pools, pool cabanas (surcharge), pool umbrellas
10 restaurants, Asian cuisine
5 bars/lounges, 3 poolside bars, swim-up bar
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
10 restaurants, Asian cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub

Explore the area

View in a map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪7 min drive‬
  • Puerto Morelos Town Square
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Water Park View Family Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Water Park View Family Junior Suite King

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Water Park View Family Junior Suite Double

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Junior Suite Pool View King

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Junior Suite Pool View Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Double

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Tropical View Junior Suite Double

8.6 out of 10
Excellent
(29 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite King

8.4 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Tropical View Junior Suite King

7.8 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Master Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Ocean Front Junior Suite King

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Ocean Front Junior Suite Double

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Ocean View Junior Suite King

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Ocean View Junior Suite Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean View Roof Top Master Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt Ziva Riviera Maya - All Inclusive

Luxury property on the beach, with 9 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request.
Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
The free breakfast at Hyatt Ziva Riviera Maya - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from Petempich Bay. Free WiFi in public areas, free self parking, and 9 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 9 outdoor pools
  • Indulge with hot stone massages, manicures and pedicures, or hydrotherapy at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests really like the accommodations for the cleanliness and spaciousness
  • 8.4 mi (13.6 km) from Moon Palace Golf Club and 15.1 mi (24.3 km) from Maroma Beach
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Ziva Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hyatt Ziva Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Hyatt Ziva Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Maya - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Reviews

Hyatt Ziva Riviera Maya - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 561 out of 1316 reviews
Rating 8 - Good. 329 out of 1316 reviews
Rating 6 - Okay. 194 out of 1316 reviews
Rating 4 - Poor. 106 out of 1316 reviews
Rating 2 - Terrible. 126 out of 1316 reviews

Reviews

6/10 Okay

Brandy

Travelled with family
Adults-only pool was the nicest area at the resort- clean and relaxing; Spa area and services provided were high quality. However, there was no beach area, too much seaweed (made area near the beach look gross)- guests should be made aware of no beach access prior to booking; staff’s customer service was hit-or-miss, sometimes made you feel like you were bothering them, getting refills on drinks at dinner was exceptionally difficult, food quality was low/budget end.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kla

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Philip T

Liked: Cleanliness, amenities, property conditions & facilities
V
Stayed 3 nights in Jun 2025

6/10 Okay

Thi

Stayed 6 nights in Jun 2025

10/10 Excellent

Claudia De la

Stayed 4 nights in Jun 2025

10/10 Excellent

Maricela

Stayed 4 nights in Jun 2025

10/10 Excellent

Vanessa Michayella

Stayed 3 nights in Jun 2025

6/10 Okay

sajjad

Liked: Cleanliness, property conditions & facilities
I thought I booked Hyatt ziva of Cancun, it turns out to be the one in riviera maya. I wouldn’t come here again because of bland food and no beach.
Stayed 4 nights in Jun 2025

8/10 Good

Essence

Travelled with family and small children
Liked: Cleanliness
Very family friends resort. Lots of fun things for children to do!
Stayed 5 nights in Jun 2025

10/10 Excellent

Kevin Josue

Liked: Cleanliness, amenities, property conditions & facilities
People is nice and the food was great
Stayed 4 nights in Jun 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
The staff was very helpful and friendly from the moment we got there. Our stay was perfect.
Stayed 5 nights in Jun 2025

8/10 Good

Yessenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once you arrive the staff greets you gets you checked in and gives you a tour of the resort and so much information about their services and times for the restaurants and shows as well as activities scheduled every day everyone was so welcoming and friendly our family had a wonderful time we stay a whole week our kids enjoyed the pools and water slides
Bubble party at the pool
Delicious piña colada drink
Beautiful sunset
Stayed 7 nights in Jun 2025

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is isolated. The road to the hotel is not paved. The food quality is not high. The beach is dirty and can't be used. Most staff speak no English.
Stayed 3 nights in Jun 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Could become a great resort with better food, more friendly staff and more overall atmosphere.
Stayed 6 nights in Jun 2025

8/10 Good

Kiran Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property , beach had a lot of seaweed couldn’t bathe , even though they tried their best to remove it daily.
Stayed 5 nights in May 2025

10/10 Excellent

Harmandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in May 2025

10/10 Excellent

Miriam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for families
Stayed 5 nights in Jun 2025

8/10 Good

kaan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time. The vibe is very zen and super chilled. Not too crowded. The hotel is 10/10 with cleanliness and service. The staff went above and beyond to accommodate the best they can with whatever we needed. The effort shows. The food was good quality and diverse. Alcoholic drinks were descent and also wood quality. The entertainment could be a bit better especially after 9:30pm and on, but, maybe it was because we traveled right before peak season. Overall I would definitely come back with the family for future family vacations.
Stayed 4 nights in Jun 2025

2/10 Terrible

sim

Stayed 2 nights in Jun 2025

8/10 Good

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel was nice. Staff was attentive. Food was okay but would’ve liked more seafood as a selection. As a Hyatt I would’ve expected better food and more quality alcohol. Also the kids waterpark closed at 5pm but sunset not until 730pm ish. Also no bar/food hut close to waterpark kids area making it difficult for adults to get away. The pool bar closed at 5pm but pools don’t close till 8. Then closest bar/food area was in main hotel area that you had to walk to. The beach unfortunately had sargassum which is not something the hotel can control I know. Also I was told the wine bottle I was buying at restaurant was $30 but at check out the cost was closer to $60 and then I could only use a $10 coupon, didn’t let me use the $20 Expedia coupon. But overall good experience.
Stayed 5 nights in Jun 2025

6/10 Okay

Arbulena

Stayed 4 nights in Jun 2025

6/10 Okay

Bianca Suzanne

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel and everything was beautiful, however, the beach area right now is not. There was a lot of sargassum, so you couldn’t really get in it and swim. Pools and bars close early so that was a downer close early at 8pm and then the water park closed at 5pm. Food and drinks were okay but not what was expected for being a Hyatt hotel/resort, and then for being by the sea, you would think there would be a lot of fresh seafood options.
Stayed 5 nights in Jun 2025

10/10 Excellent

Miguel Gonzalez

Stayed 6 nights in May 2025

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness
Los cuartos faltan remodelacion, tuvieron de cambiarnos de habitación ya que el aire acondicionado estaba malogrado
Stayed 5 nights in May 2025