Hyatt Ziva Riviera Maya - All Inclusive

4.5 star property

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Photo gallery for Hyatt Ziva Riviera Maya - All Inclusive

9 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property video
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
On the beach, white sand, beach umbrellas, beach towels
5 bars/lounges, 3 poolside bars, swim-up bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub

Explore the area

View in a map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Place, Petempich Bay
    ‪6 min drive‬
  • Place, Puerto Morelos Beach
    ‪7 min drive‬
  • Place, Puerto Morelos Town Square
    ‪16 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 4

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 4

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

Suite Junior with Pool View

  • 64 sq m
  • Sleeps 4

Suite Junior with Pool View

  • 64 sq m
  • Sleeps 4

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

Suite Junior with Ocean View

  • 62 sq m
  • Sleeps 4

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

Suite Master with Ocean View

  • 102 sq m
  • Sleeps 2

Suite Master with Ocean View

  • 128 sq m
  • Sleeps 4

Tropical View Junior Suite Double

8.6 out of 10
Excellent
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Tropical View Junior Suite King

7.8 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Ocean View Junior Suite Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Ocean View Junior Suite King

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite Double

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Ocean Front Junior Suite King

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Master Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean View Roof Top Master Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Junior Suite Pool View Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Junior Suite Pool View King

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Water Park View Family Junior Suite Double

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

Water Park View Family Junior Suite King

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

Junior Suite Double

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.4 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Suite -5 guests- Junior with Pool View

  • 62 sq m
  • Sleeps 5

Family Suite -5 guests- Junior with Pool View

  • 62 sq m
  • Sleeps 5

Suite Master

  • 128 sq m
  • Sleeps 4

Suite Junior

  • Sleeps 3

Suite Junior

  • Sleeps 4

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About this property

Hyatt Ziva Riviera Maya - All Inclusive

Beachfront property with 10 restaurants and 9 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request.
Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
The free breakfast at Hyatt Ziva Riviera Maya - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from Petempich Bay. Free WiFi in public areas, free self parking, and 9 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 9 outdoor pools
  • Indulge with body wraps, body treatments, or massages at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests really like the accommodations for the spaciousness and cleanliness
  • 8.4 mi (13.6 km) from Moon Palace Golf Club and 15.1 mi (24.3 km) from Maroma Beach
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Ziva Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hyatt Ziva Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Hyatt Ziva Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Maya - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hyatt Ziva Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 569 out of 1340 reviews
Rating 8 - Good. 335 out of 1340 reviews
Rating 6 - Okay. 196 out of 1340 reviews
Rating 4 - Poor. 110 out of 1340 reviews
Rating 2 - Terrible. 130 out of 1340 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sara

Travelled with family, Travelled with partner
The hotel it self was okay. You have to take a long rocky road about a mile back to the hotel off the main road which made some carsick. No shuttles or hotel transportation and cabs are extreamly expensive. Essentially $100 one way anywhere. No fans in the hotel common areas which was weird since it’s hot as heck. The algae smell was overpowering which I know they can’t help but the smell made just staying at the hotel difficult. Everyone hands were in the buffets which was gross 4/5 of us ending up getting sick and we only left the hotel 2 out of 7 days. The pools were HOT and so chlorinated that the white areas on my swimsuit are now green along with my daughter’s hair! Bartenders really only paid attention to big tippers especially in the pool. At least one water slide was down every day. Housekeeping consisted of making the bed. You had to ask for soaps to be replenished. Honestly I would not return.
Stayed 7 nights in Jul 2025

8/10 Good

Whitney

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food was actually good for an all inclusive resort, entertainment was good
Stayed 4 nights in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2025

10/10 Excellent

Koy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation was really hard to get as all the taxi drivers charged outrageous fees $200 just for a 19 min drive to the mall.
Stayed 5 nights in Jul 2025

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Alexis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel the service is impecable and the food is to die for super delicious everything is 5 stars
Stayed 3 nights in Jul 2025

2/10 Terrible

Jesica

Disliked: Cleanliness
Stayed 5 nights in Jul 2025

4/10 Poor

Derrick

Travelled with family
Liked: Cleanliness
The bed was horrible. My wife and I both have back problems after sleeping here. The couch bed........my son had to sleep the wrong way in the bed because it was so uncomfortable. We did get a roll a way bed that was comfortable. The food was bad. I normally don't get heartburn, but I do now.....a day later. No communication about the hibachi grill restaurant. There was a 4 day lead time to get in, but no one told us we could just go in and eat without doing the hibachi grill experience. We found out from some other people staying there.....the last night. That was the best food we found.
Stayed 4 nights in Jul 2025

6/10 Okay

Dakia

Disliked: Property conditions & facilities
We were a family of five. No real greeting upon arrival. We were supposed to have butler service-never met him once. When you wake up in the morning same dirty towels and glasses all over the resort. La Parilla’s food is good. The service there is really bad. Miyako was outstanding. The buffet is substandard. Iha
Stayed 5 nights in Jul 2025

2/10 Terrible

Elizabeth

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Food and drinks were not up to hyatt standard. Breakfast buffet had 2 types of fruits only. The staff making omelets touched multiple surfaces without gloves and grabbed cheese and other ingredients to mix. The drinks were horrible and staff avoided your eyes to not make eye contact. The $200 ‘credit’ was coupons for very specific things, like $40 off for a spa treatment. We tried all the restaurants and couldnt finish any meals. The pool bar opens at 10am and closes at 5pm way before sunset. The only positive was Frida and Florecita at the spa.
Stayed 2 nights in Aug 2025

6/10 Okay

Marina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The good: great service by Enrique, Sergio and Leonardo at the pool, by Erick at La Parilla restaurant. French restaurant was beyond our expectations - thank you Manuel! Spa treatment/service was good. Entertainment good. The bad: changes since our last stay (2023). Greeted with sales pitch (Hyatt!!)Management is cutting costs badly. Understaffed property (but servers work hard and do their best). What used to be standard is now “premium experience” - think fruit tray, not the normally premium tequila tasting. Low end wine unless you pay premium for something decent (min $60 bottle of Malbec). Limited fruits selection (apples, bananas, plus melon/watermelon at the buffet, none at the poolside). Shortage of towels in the rooms - received 2 bath towels for family of 4, had to call almost daily to ask for more. Had to call daily and ask to refill espresso capsules in the room. Most cocktails overly sweet with ingredients on cheap side. Bartenders were good, but had to work with what was available. The ugly: hot dirty “recycled” pool water (spa has normal pool water - at extra cost). AC in the room set to cool only to 72F. Asked to fix it 3 times with no success (maintenance tried, seems to be central setting). Ended up sleeping in hot room. Water pressure very low, half of the toilets on property don’t flush well and clogged all the time. Management uses “environmental” excuse to cut costs - at the expense of hygiene and comfort. Run down property. Beach covered in stinky algae.
Stayed 6 nights in Jul 2025

10/10 Excellent

Omina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 6 nights in Jul 2025

8/10 Good

BEATRIZ MONSERRATE, CHICAGO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Yusnier

Liked: Cleanliness, staff & service, property conditions & facilities
Room
Stayed 5 nights in Jul 2025

8/10 Good

Clif

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very beautiful and clean would recommend to my friends
Stayed 4 nights in Jul 2025

2/10 Terrible

Jesica

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse resort I have ever stay, my room was leaking, they send someone to fix it he just put a towel and a jar on the vent so the water didn’t continue dripping, some of the staff if you are not white or American looking they will discriminate you, food was mid, the main pool was not always clean and if I continued I will Never end this review. I will NEVERRR go back tho this place
Stayed 4 nights in Jul 2025

10/10 Excellent

Micael

Liked: Cleanliness, staff & service, property conditions & facilities
A best option with kids to stay.
Stayed 6 nights in Jul 2025

4/10 Poor

Afik David

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandro, Miami

Stayed 4 nights in Jul 2025

8/10 Good

Maricela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jasmine

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel. 10/10 highly recommend.
Stayed 2 nights in Jul 2025

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff deserves a 10/10. They were friendly and resolve matters in a timely manner. Property was always spotless. Everyone was polite and knew what they were doing. I would highly recommend them. Also I would recommend Amstar at the hotel entrance for any excursions.
Stayed 6 nights in Jul 2025

6/10 Okay

Paola Yesenia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty place
Stayed 4 nights in Jul 2025

6/10 Okay

Muriel

Not a lot of a food options, drinks taste like they’re full of artificial sweetener property is outdated, and pool is not open late.
Stayed 3 nights in Jul 2025