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Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

5.0 star property
VIP Access

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Photo gallery for Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

3 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Creator video
6 bars/lounges, 2 swim-up bars, 2 poolside bars
6 bars/lounges, 2 swim-up bars, 2 poolside bars
Building design

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Cancun - Tulum Km. 27.5, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪13 min drive‬
  • Place, Puerto Morelos Town Square
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed (Paradise)

Room, 1 King Bed (Paradise) | View from room

Room, 1 King Bed (Paradise)

9.4 out of 10
Exceptional
(89 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Paradise Swim-Up)

Studio, Oceanfront (Paradise Swim-Up) | View from room

Studio, Oceanfront (Paradise Swim-Up)

  • Ocean view
  • 57 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Paradise)

Room, 2 Queen Beds (Paradise)

Room, 2 Queen Beds (Paradise)

9.0 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Honeymoon Suite, Beachfront

Honeymoon Suite, Beachfront

Honeymoon Suite, Beachfront

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Paradise)

Studio, Oceanfront (Paradise)

Studio, Oceanfront (Paradise)

9.8 out of 10
Exceptional
(7 reviews)
  • Sea view
  • 57 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Paradise Swim-up)

Premium bedding, down duvets, minibar, in-room safe

Luxury Suite (Paradise Swim-up)

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (ISLAND OASIS)

Suite (ISLAND OASIS) | View from room

Suite (ISLAND OASIS)

9.2 out of 10
Wonderful
(13 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Chillout)

Premium bedding, down duvets, minibar, in-room safe

Suite, Oceanfront (Chillout)

10.0 out of 10
Exceptional
(7 reviews)
  • Sea view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Paradise Swim-up)

Suite, 1 King Bed (Paradise Swim-up)

Suite, 1 King Bed (Paradise Swim-up)

9.8 out of 10
Exceptional
(17 reviews)
  • Resort view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Paradise)

Premium bedding, down duvets, minibar, in-room safe

Luxury Suite (Paradise)

9.2 out of 10
Wonderful
(19 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Infinity Pool)

Premium bedding, down duvets, minibar, in-room safe

Suite, Oceanfront (Infinity Pool)

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

This smoke-free hotel features 4 restaurants, 3 outdoor pools, and a full-service spa. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, 2 poolside bars, 6 bars/lounges, and 2 swim-up bars are onsite. Change of towels is available on request.
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive offers 355 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations include dining tables. Beds feature down comforters and premium bedding. A pillow menu is available. Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, bathrobes, and hair dryers.

This Puerto Morelos hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desk chairs and phones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a 24-hour fitness center.
The onsite spa has 9 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the pool at Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive. During your stay, you'll be close to Puerto Morelos Beach. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking and self parking
  • Drinking and dining options include 4 restaurants, a coffee shop, 2 swim-up bars, and 2 poolside bars
  • Take a swim in the 3 outdoor pools
  • Indulge with massages at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the pool
  • Steps from Arrecife de Puerto Morelos National Park and 13 minutes by car from Puerto Morelos Beach
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive offers its guests 3 outdoor swimming pools and a 24-hour fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this hotel measures 4340 square feet (403 square meters) and includes conference space. The luxury Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive also features concierge services, dry cleaning/laundry services, and 24-hour room service. Free self parking and valet parking are available.

This 5-star Puerto Morelos hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive has 4 restaurants on site.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 4 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pickleball courts
  • 24-hour gym
  • 3 outdoor pools
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • 4,340 square feet of conference space

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 9 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Front entrance ramp
  • Lift (109 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible spa

More

  • Lifeguards
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Free international calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Margaritaville Island Reserve Riviera Maya
Margaritaville Island Reserve Riviera Maya An Adults Only

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 946 out of 1716 reviews
Rating 8 - Good. 424 out of 1716 reviews
Rating 6 - Okay. 211 out of 1716 reviews
Rating 4 - Poor. 64 out of 1716 reviews
Rating 2 - Terrible. 71 out of 1716 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Anne C, South Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice holiday break here, but I wouldn’t return. On the positive: large, clean rooms; lots of loungers around the pools; upbeat entertainment staff at main pool in the day. We have stayed at several all-inclusives in Cancun area and DR, including Margaritaville in Cap Cana, so I have some perspective. This resort was by far the worst for food and dining choices. We arrived at 3:30 pm,and were told all restaurants must be booked with concierge, but they leave at 3pm. In order to book with concierge the next day, you have to go through the Prestige sales pitch. We couldn’t get steakhouse booking, but were told Frank & Lola’s would have special Christmas menu, but it was a repeat of previous night’s regular menu. Dinner at buffet was just a weird collection of foods, nothing particularly good, except Christmas Eve had some nice displays and a carving station, plus a cute show with dancing, singing, and an acrobats. DR Landshark had 4 brews on tap, but this location seemed to always be out and just offering the lager. Lobby bar offered some nice drinks, but service was hit or miss, with staff on phones or chatting up girls. Service at swim up bars was more consistent. (And yes, I tip consistently.) We knew there was no beach, but we took uber into Puerto Morelos and spent a day at Unico Beach Club. The coffee shop was nice, but we used hardly any points in the store because I would usually buy a bottle of rum for room for a nightcap, but liquor is no longer included. 7/10
Stayed 5 nights in Dec 2025

8/10 Good

Douglas

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff were very friendly and helpful. The pool requires immediate repair. Black film covering the sides of pool, holes on the bottom being covered by mats. Sharp small stones over the bottom of the pool from the holes under the mats. Doing the aqua fit was a killer on my feet stepping on the sharp stones. Our friend had no hot water for 4 days until they finally moved him.
Stayed 6 nights in Dec 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience best Mexican food I had in my life tacos Al pastor was the best
Stayed 2 nights in Dec 2025

2/10 Terrible

CHIRSTOPHER

Travelled with partner
Liked: Cleanliness
the staff was not very helpful. They didn't care to find solutions to any issues we had.
Stayed 4 nights in Dec 2025

6/10 Okay

Zhen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 6 days, property was clean and easy to get around. Food was very mediocre - buffet selection was just ok, was not impressed by any of the onsite restaurants, we did like the taco bar and brewery on site. There is no beach on this property!! It was washed out by a hurricane a few years ago, but every review and photo of this resort shows the beach!! Would not have booked here had we known about this.
Stayed 6 nights in Nov 2025

4/10 Poor

Maher

Stayed 3 nights in Dec 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing, very clean place, grounds were gorgeous. Food was great, rooms were excellent. Only downside was no beach access
Stayed 10 nights in Dec 2025

8/10 Good

Roger G, Elkhart

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic staff, above average food. Very clean.
Stayed 7 nights in Dec 2025

10/10 Excellent

Sean

I rea
Stayed 6 nights in Dec 2025

10/10 Excellent

Rajeev

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our tv didn’t work for the entire stay, there was someone who was supposed to fix but no one showed up. Otherwise, excellent service.
Stayed 4 nights in Dec 2025

6/10 Okay

Wanda

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms are beautiful, food okay, entertainment repetitive and boring. Resort is isolated and charge exorbitant amount to taxi into Puerto Morelos which is 6.5 kl away. Pickleball courts don’t have scheduled court times to play so difficult to find others to play as a solo traveller. Beach was disgusting and you could not walk along it. Mini-fridge not re-stocked but use points to get unhealthy snacks and limited beverages. Housekeeping hit or miss and a La carted sub standard. Stayed a week. Would not return.
Stayed 7 nights in Dec 2025

8/10 Good

RUI

Stayed 7 nights in Dec 2025

10/10 Excellent

Stéphanie

Liked: Cleanliness, amenities, property conditions & facilities
We loved the resort, the room was luxurious and clean. The service and the food was great. The fact that there is no beach wasn’t an issue for us.
Stayed 7 nights in Dec 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is incredible. Mexico is always a pleasure, this resort was amazing for service.
Stayed 7 nights in Dec 2025

6/10 Okay

Lauren R

Liked: Cleanliness
There was no access to a beach, all inclusive was not really all inclusive and on some days they wouldn’t serve shots
Stayed 5 nights in Dec 2025

10/10 Excellent

Jennifer L

Liked: Cleanliness, staff & service, property conditions & facilities
Great true Adults Only resort. Great time with great staff that do a wonderful job keeping your day enjoyable and relaxing. Great food options and wonderful service. The point system for the in room mini bar is different but worked well. Had an absolutely amazing time
Stayed 7 nights in Dec 2025

4/10 Poor

Kimberly

Stayed 4 nights in Dec 2025

4/10 Poor

Brendan

Liked: Cleanliness, staff & service
I wouldn't stay here again. There are some wonderful staff, but also some really unhappy staff. The concierge basically didn't care about our experience. We were assigned to Febe but couldn't find her and the others (Humberto as one) wouldn't help us and spent our experience with him playing a game on his phone. At check-in we were PROMISED a late check out which they took back later which really screwed up our plans. I dont like being lied to. Also, this isnt a real all-inclusive resort. You need to pay for beer and non alcoholic drinks with points or money for the mini bar. Everything is an upgrade fee.. including the steak house a-la carte. There, they give you a menu of really expensive add ons to your meal. Even things at the gift shop were at gouge pricing. Heartburn medication (TUMS) were 15$ USD... more evidence that they dont care if you have a good experience. Another thing... if you request not to have your room cleaned by turning the light to red.. then please dont enter the room. Its absolutely intrusive. I definitely would never stay here again let alone join their points club. Dreams next door was much better. Riu in Cancun was better. The good things.. the rooms are really nice, resort is clean and designed well. Laura at 5o'clock somewhere was absolutely wonderful. The entertainment there was great too. Conclusion... find a better place to stay. We used our points and grabbed some beer to give away to the taxi driver.
Stayed 4 nights in Dec 2025

10/10 Excellent

Isaac, Rialto

Stayed 7 nights in Dec 2025

10/10 Excellent

Keith William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff service some of the best I have ever experienced. Some quirks and sounds like the resort is doing less than they used to. Food was good, drinks were good. Day time entertainment is great, night is only landshark..
Stayed 11 nights in Dec 2025

6/10 Okay

Daniela

Stayed 5 nights in Dec 2025

10/10 Excellent

Robert

I'm
Stayed 6 nights in Dec 2025

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was amazing. Staff were best of anywhere I have stayed.
Stayed 5 nights in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Room
Stayed 7 nights in Dec 2025

10/10 Excellent

Nicholas Fernandez

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was terrible, I need to talk to the hotel, there was NO BEACH AREA!!!! In Cancun and NO beach area????
Stayed 6 nights in Dec 2025