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Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive

5.0 star property
VIP Access

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Photo gallery for Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive

1 bedroom, minibar, in-room safe, desk
Café
Preferred Club Master Suite Swim Out Tropical View King | Front of property
Outdoor wedding area
1 bedroom, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Carretera Cancun-Puerto Morelos KM 27.5, Mz. 41, Sm. 12, Puerto Morelos, QROO, 77580
  • Petempich Bay
    â€Ș3 min walk‬
  • Puerto Morelos Beach
    â€Ș13 min drive‬
  • Puerto Morelos Town Square
    â€Ș17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Preferred Club Junior Suite Tropical View King

1 bedroom, minibar, in-room safe, desk

Preferred Club Junior Suite Tropical View King

9.4 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

1 bedroom, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View Double

  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front King

1 bedroom, minibar, in-room safe, desk

Preferred Club Junior Suite Swimout Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

1 bedroom, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Double

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Ocean Front King

1 bedroom, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View Double

1 bedroom, minibar, in-room safe, desk

Preferred Club Junior Suite Swimout Tropical View Double

  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Master Suite Swim Out Ocean Front King

1 bedroom, minibar, in-room safe, desk

Preferred Club Master Suite Swim Out Ocean Front King

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

1 bedroom, minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front King

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Tropical View King

Preferred Club Master Suite Swim Out Tropical View King | Front of property

Preferred Club Master Suite Swim Out Tropical View King

  • 100 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front Double

1 bedroom, minibar, in-room safe, desk

Preferred Club Junior Suite Swimout Ocean Front Double

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View King

1 bedroom, minibar, in-room safe, desk

Preferred Club Junior Suite Swimout Tropical View King

7.0 out of 10
Good
(4 reviews)
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View King

1 bedroom, minibar, in-room safe, desk

Preferred Club Master Suite Ocean View King

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Excellence Riviera Cancun - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.7 out of 5, Exceptional, (1653)
The price is €522
for 1 room
includes taxes & fees
4 Jul - 5 Jul
Excellence Riviera Cancun - Adults Only All Inclusive

About this property

Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive

Adults-only beachfront property with outdoor pool
Spend the day relaxing on Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive's private white sand beach or pampering yourself at the property's full-service spa. Housekeeping is available on request.
Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive offers 164 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a private beach and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Relax Spa By Pevonia. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive. During your stay, you're just a quick walk from Petempich Bay. Free breakfast, free WiFi in public areas, and free valet parking are available. This property offers pet-friendly amenities like food and water bowls.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a beach bar, and a bar/lounge
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with aromatherapy, body scrubs, or hydrotherapy at Relax Spa By Pevonia
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, a gym, and fitness classes
  • Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive like an outdoor pool and a hot tub.

Free breakfast is served daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a fitness center, a garden, and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive has a restaurant on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Tennis

Lessons/classes/games

Yoga

Entertainment

Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (8,933 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Lift

More

  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number BVM1711087E9

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 158 out of 255 reviews
Rating 8 - Good. 55 out of 255 reviews
Rating 6 - Okay. 17 out of 255 reviews
Rating 4 - Poor. 12 out of 255 reviews
Rating 2 - Terrible. 13 out of 255 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

CLYDE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and professional staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Craig, VACAVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Andrew Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

amia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort. Came for my birthday in December and it was a lovely time
Stayed 4 nights in Dec 2024

10/10 Excellent

Aaron Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Maciej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ramirez & Samuel are the best at making this property so amazing! Irma at checkin was so helpful and attentive. Jesus at the Secrets bar not only made the best drinks but also felt like family. These people go above and beyond everytime I visit, the facilities are always clean and staff is always so welcoming. Food is great and drinks are delicious (staff is trained to not over serve you). If you prefer to party stay at Breathless side if you prefer to relax stay at Secrets and if you love both still stay at Secrets because you get access to both. Thanks to everyone at the resort for again making the best experience possible!
Stayed 7 nights in Mar 2025

10/10 Excellent

Devante

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect experience everyone was so nice and helpful I will definitely be coming back shoutout to Jesus
Stayed 3 nights in Mar 2025

8/10 Good

Matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the beautiful room and benefits of high quality liquor choices in the preferred lounge. We were disappointed in the food choices and consistency of portions and quality. Room service options were very limited and the app rarely worked while on the property.Service was also sporadic. Overall I would choose other Secret’s properties over this one.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kurtis W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Donovan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Experience! Already booking my next stay. Rooms, Staff, and Environment makes you not want to leave.
Stayed 4 nights in Feb 2025

10/10 Excellent

Anisley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service and food variety
Stayed 3 nights in Feb 2025

10/10 Excellent

Tyler Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was perfect with all the amenities and the best food and views from our hotel room!
Stayed 4 nights in Feb 2025

8/10 Good

Brian Gregory

Travelled with family, Travelled with partner
Liked: Amenities
Enjoyed the resort a lot! Faculty was crazy nice food great.
Stayed 4 nights in Feb 2025

6/10 Okay

Nagela

Travelled with group
It should be clearer that this facility is a shared resort with Breathless. Rooms were not cleaned well. The food portions were small. Room service ordered but never came. Some of the workers were very nice and warm. My friends and I enjoyed the open game space with the bar that is available on the breathless side of the property.
Stayed 3 nights in Feb 2025

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg this property was breath taking! And the staff treated myself and my husband like royalty!
Stayed 5 nights in Feb 2025

8/10 Good

Kierstin Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful, but for the savings, just stay at Breathless. Everything was on that hotels property and there was no major perk for staying at Secrets.
Stayed 4 nights in Feb 2025

10/10 Excellent

Paul

Stayed 4 nights in Jan 2025

10/10 Excellent

Susan Bailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and service was impeccable! Food was great
Stayed 7 nights in Jan 2025

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities
The vibe around the 4 pools had something for everyone
Stayed 4 nights in Jan 2025

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, more food options at the resort attraction. Quiet and peaceful, great for relaxing without a crowd of ppl.
Stayed 7 nights in Dec 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Lacey

Disliked: Staff & service
The service was terrible!!! Definitely not worth the money. Things started off wrong by having to wait more than 30 minutes for someone to take us to our room after checking in. They tried to blame it on it being high season even though it is not. Also, this is a resort, and should be able to service large numbers of people. However, they seemed to be understaffed and poorly managed. Most staff are slow to bring you things that you request. We were never able to use the app to make reservations or order things. We had to request things multiple times or get them ourselves. We were promised a bottle of champagne by a manager for our troubles, which we never received. The dinner buffet was closed without notice on the evening of Jan. 1st. Instead, they had an outdoor semi-buffet with dry overcooked limited items. It was supposed to be open at 6:30, however it didn't open until 7 pm. Several people complained, to which they told people that they could go to one of the restaurants where they would wait 45 minutes. People chose the buffet for convenience, which was not a thing. One of the few people who we thought were nice and attentive in the Spoon café crossed boundaries by holding my hand and kissing my cheek without my permission, which made me feel completely uncomfortable and violated. I never saw any of the other waiters doing this or him doing this to any other guest.
Stayed 4 nights in Dec 2024

6/10 Okay

Barrett Evan

Travelled with partner
Liked: Staff & service
Did not meet expectations. Very disappointing. Food at restaurants was not good, no alcohol other than beer in the room. Not worth the money. They tried to upsell before we even got in our room. Will take my business elsewhere when I come back to Cancun.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jenny

Stayed 6 nights in Dec 2024

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at Secrets, as I love the brand!
Stayed 3 nights in Dec 2024