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Boutique Hotel & Suites Hacienda Lord Twigg

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Exterior
Deluxe Studio Suite | Coffee and/or coffee maker
Premium Loft, 2 Bedrooms, Non Smoking, Mountain View | Bathroom
32-cm Smart TV with cable channels, books
Premium Loft, 2 Bedrooms, Non Smoking, Mountain View

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
424 Av. Francisco Villa Lázaro Cárdenas, Puerto Vallarta, Jal., 48330
  • Place, Uno
    ‪9 min walk‬
  • Place, Playa Las Glorias
    ‪10 min walk‬
  • Place, Hotel Zone Beach
    ‪14 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Premium Villa, 2 Bedrooms, Pool Access, Ground Floor

Premium Villa, 2 Bedrooms, Pool Access, Ground Floor | Living area

Premium Villa, 2 Bedrooms, Pool Access, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 139 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Loft, 2 Bedrooms, Non Smoking, Mountain View

Premium Loft, 2 Bedrooms, Non Smoking, Mountain View

Premium Loft, 2 Bedrooms, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 279 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Studio

Standard Studio

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Studio Suite

Comfort Studio Suite

Comfort Studio Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Boutique Hotel & Suites Hacienda Lord Twigg

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Boutique Hotel & Suites Hacienda Lord Twigg offers 14 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. These individually decorated and furnished accommodations have separate dining areas and include desks. Beds feature down comforters and premium bedding. 32-cm Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
During your stay at Boutique Hotel & Suites Hacienda Lord Twigg, you're just a quick walk from Bay of Banderas. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to Swedish massages, reflexology, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • 8 minutes by foot from Bay of Banderas and a 2-minute drive from Malecon
  • Airport shuttle service available for a fee
Boutique Hotel & Suites Hacienda Lord Twigg offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

The luxury Boutique Hotel & Suites Hacienda Lord Twigg also features a terrace, a garden, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Boutique Hotel & Suites Hacienda Lord Twigg was completed in July 2025.

This 4.5-star Puerto Vallarta hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 9:00 AM to 11:30 AM.
Apapacho - This restaurant serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 9:00 AM to 11:30 AM for a fee: MXN 100 to 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Apapacho

Things to do

  • Books
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Cobblestone flooring in public areas
  • No lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 1985
  • Colonial architecture
  • Communal living room
  • Renovated entire property - July 2025
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-cm smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 1 to August 15:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 2000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 100 to 300 per person
  • Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 6)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal and Cash App
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Boutique Hotel & Suites Hacienda Lord Twigg offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 9:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hacienda Lord Twigg
Av. Francisco Villa 424
& Suites Hacienda Lord Twigg
Boutique Hotel & Suites Hacienda Lord Twigg Hotel
Boutique Hotel & Suites Hacienda Lord Twigg Puerto Vallarta

Boutique Hotel & Suites Hacienda Lord Twigg Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 36 out of 47 reviews
Rating 8 - Good. 8 out of 47 reviews
Rating 6 - Okay. 1 out of 47 reviews
Rating 4 - Poor. 1 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Greg

Liked: Cleanliness, property conditions & facilities
Room was spotless. Staff were extremely friendly and helpful.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, attention to detail. Staff were all amazing.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
The staff were amazing, Alejandro went above and beyond. The Deluxe Suite was brand new, spotless and very spacious. The hotel was very comfortable and clean. Centrally located.
Stayed 8 nights in Dec 2025
Verified

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities
Lovely stay
Stayed 8 nights in Nov 2023
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here in Villa 2!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities
Everything was excellent. We showed up a day early and they allowed us to leave our belongings with them until our check-in the next day. The only negative would be that some days either one, or both rooms; our showers would have either no hot water, no water pressure; or both.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El hotel magnifico!

Loved it and i will be returning with my wife next time! It was a spacious and clean villa, quiet at night, in a great central location, the beds were comfortable and the ladies were so helpful!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, safe location. Beautiful & clean. Nice pool area, restaurants are close.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Janice

Liked: Cleanliness, amenities, property conditions & facilities
The property was very pretty with traditional colors and beautiful tiling. The location is @ 20-30 minute walk from the Malecon, 5 minutes by Uber. At first glance, the neighborhood didn't seem very inviting but it was safe, and pretty quiet. There were two nice coffeeshops a few minutes away, a supermarket two blocks away, and we discovered three great restaurants @ 10 minutes away--Ascensio Tacos, Oreganos and Mar y Arena--small, neighborhood gems with creative menus! The room was comfortable and it was great to have a kitchen. The bed was really on the firm side. The outdoor pool was pretty, would have used it more if it was heated! Staff was attentive. All in all, a charming little hotel, away from the main drag.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this spot. It is under renovations and look forward to seeing the final look!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Ana was an excellent hostess. She made my family welcome and comfortable for the duration of our stay. Loved the authentic decor and beautiful facilities. Very personal experience.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped on the property, we felt the Mexican vibe and charm. Our two bedroom Villa was spacious and beautifully decorated with a Mexican feel. Staff were simply amazing! We will absolutely be returning to this beautiful gem in the heart of PV.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful from the moment we arrived, friendly ladies greeted us, made the checking in an easy process, fantastic clean from the first step on the property all the way to our villa, amazing accommodations from the secure front gate to the comfortable beds and clean bathrooms. I just wish could stay longer but know for sure we will be back absolutely!!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing was the staff. They were all awesome, accomodating and provided exactly what we needed. The homemade chilaquiles are amazing too. Great way to start a day. Highly recommend.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the Honeymoon suite. The kitchen was nicely supplied. There was dish soap, dish cloths, a toaster and a blender which are things we don’t get in most hotels. The room was nicely large for two people, we really enjoyed the space. The patio outside was a nice place to do my morning yoga practice. The pool was a great place to cool off and sit by a waterfall while relaxing after a day of touring.
Stayed 17 nights in May 2025
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great stay.

Had a very restful 2 week stay. Stayed in the penthouse and it was huge. Had everything we needed. There was some street noise at night. It was about 20 minute walk to the Malecon and 10 minutes to the beach. Mona, Cali and Caralee were all wonderful staff that made our stay!
Stayed 14 nights in Apr 2024
Verified

8/10 Good

PATY

Liked: Cleanliness, staff & service, property conditions & facilities
Wish the check out was a bit later.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hacienda is a wonderful choice for anyone looking to experience the charm of Puerto Vallarta while enjoying comfortable accommodations and excellent hospitality. The staff were exceptionally kind and friendly, with special mentions to Dani and Kali. We stayed in a spacious studio for five nights which was clean and well maintained with good AC. While there was some noice from traffic outside, the location overall was convenient.
Stayed 5 nights in Nov 2024
Verified

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is under renovation but is well maintained and very nice. The down side is the area, it’s right by auto repair shops that pump music all day (fortunately I liked their taste) and work into the night. It’s a 30 min walk to the Malecón, 5 min to Soriana’s, and there are great little restraints and coffee shops near by. We would return.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible experience with such nice staff that took good care of us. The restaurant & pool area was so wonderful to just hang out & relax, the food is excellent. We stayed in one of the Villas, which are very clean & roomy- the beds comfortable and spacious with plenty of closet space. I only have 1 complaint- the spiral stairscase in the villa is difficult to maneuver, not an easy climb especially for someone older. Otherwise, an excellent place to stay.
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Dusti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Real Mexico 🇲🇽

Callie was wonderful and it was clear that she wanted to be sure we felt welcome, safe, and comfortable. The two bedroom townhouse was absolutely ADORABLE. It was light, bright and had authentic mexican tile, plus two beautiful coopulas, with all the comforts of home. The breakfast and coffee in the morning was delicious. We couldn't be happier. If your looking for an authentic Mexican home away from home this is it.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hacienda Lord Twigg. The staff was amazing, the food and drinks delicious and the suite we booked was beautiful. I only wish we could have stayed longer. I will warn people that the suite we had was equipped with a spiral staircase. So for those with mobility issues, or even super heavy large suitcases you might be in trouble. I also really loved the fact that the suite had a fenced in parking spot for us to use. It was not very big, but was nice to have as street parking in the area could be challenging. The neighborhood is a bit far from a lot of the main touristy spots, but for us that was a positive. There are still great restaurants within walking distance, public transportation nearby, and even a Soriana a couple of blocks away. I would definitely return - for longer next time.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Kaylene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we were told that the pool was being fixed. It was late and we were assured that it would be a couple of days max. Next morning we saw that the outside area was a complete construction zone and not usable at all. This was a huge disappointment and something that was not conveyed to us prior to our departure from Canada. We ended up having to leave . We felt lied to. If someone wants to book this property find out if the construction has been completed. Also be aware that it is in an area with light industry. There is a body shop across the street and it is noisy for 12 hours during the day.
Stayed 16 nights in Feb 2025
Verified

8/10 Good

ROSA MARIA SANCHEZ

Liked: Cleanliness, property conditions & facilities
El personal fué muy amable, durante mi estancia estuvieron en remodelación y obra. La habitación muy bien , sólo no leí el libro de indicaciones y si no solicitas la limpieza no se realiza. Considero que el lugar es muy agradable si viajas en familia , lo recomendaría las habitaciones muy bien equipadas con lo necesario. No me gustó que no tienen el sistema de facturación en automático, tendré que esperar hasta el día de mañana, mi viaje fué por trabajo y es muy importante presentar comprobantes de gastos facturados.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Es una propiedad excelente, tiene desde mi punto de vista el mejor precio, además el personal muy amable.