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City Express Plus by Marriott Puerto Vallarta

3.0 star property

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Photo gallery for City Express Plus by Marriott Puerto Vallarta

Arcade
Superior Room, 1 King Bed with Sofa bed
Lobby
Bar (on property)
Outdoor pool, open 8 AM to 9:30 PM, pool umbrellas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Gym

Explore the area

View in a map
Blvd. Francisco Medina Ascencio # 2860, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Puerto Mágico
    ‪5 min walk‬
  • Place, Hotel Zone Beach
    ‪12 min walk‬
  • Place, La Isla
    ‪14 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Room, 2 Double Beds

8.2 out of 10
Very good
(26 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.0 out of 10
Very good
(42 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

City Express Plus by Marriott Puerto Vallarta

An outdoor pool, a fitness center, and a swim-up bar are available at this smoke-free hotel. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include a microwave in a common area, dry cleaning, and a 24-hour front desk.
City Express Plus by Marriott Puerto Vallarta offers 126 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at City Express Plus by Marriott Puerto Vallarta. During your stay, you'll be connected to a shopping center, and just a quick walk from Cruise Ship Terminal. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy drinks at the swim-up bar
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Within a 10-minute walk of Puerto Mágico and Cruise Ship Terminal
  • Free local-area shuttle service
City Express Plus by Marriott Puerto Vallarta offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the swim-up bar. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A terrace, tour/ticket assistance, and dry cleaning/laundry services are also featured at the business-friendly City Express Plus by Marriott Puerto Vallarta. A free area shuttle within 10 kilometers is available. Free self parking is available.

This Beaux Arts Puerto Vallarta hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 10 kilometres
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8 AM to 9:30 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Plus Puerto Vallarta Hotel
City Express Puerto Vallarta

City Express Plus by Marriott Puerto Vallarta Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 495 out of 1003 reviews
Rating 8 - Good. 239 out of 1003 reviews
Rating 6 - Okay. 127 out of 1003 reviews
Rating 4 - Poor. 71 out of 1003 reviews
Rating 2 - Terrible. 71 out of 1003 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Ian

Liked: Staff & service
The room was ok, very basic. The hot water was not reliable.
Stayed 3 nights in Jan 2026

10/10 Excellent

Nick

Clean, modern rooms. Good wifi. Great pool. Friendly, helpful staff.
Stayed 1 night in Jan 2026

6/10 Okay

Samantha, Conroe

Stayed 2 nights in Jan 2026

10/10 Excellent

Oswaldo Jair Santana, Gillette

Stayed 1 night in Dec 2025

6/10 Okay

Dominic

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean ,but small and no coffee maker. The mattress was quite uncomfortable. The staff were very kind and very helpful.
Stayed 1 night in Jan 2026

4/10 Poor

Zarah

Disliked: Cleanliness
Floor was dirty and my feet turned black. WiFi barely worked in the room and made my data run out, I had to work from the hotel bar.
Stayed 3 nights in Jan 2026

4/10 Poor

Nissa

Travelled with group
Disliked: Staff & service
One of our rooms was not cleaned and ready for a new guest. We checked in at 3pm, so rooms should have been ready. They could not find my booking through Hotels.ca and wanted to charge me for the rooms again. Took them about 10-15 minutes to find the original paid for reservation. Most staff do not seem to know what they are doing at all.
Stayed 1 night in Dec 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
The room view was great! The breakfast was also plentiful. The front desk service was excellent. The only downside was that they didn't change the sheets from the previous guests. I booked three rooms, and two of the beds had sand and wrinkles, and also smelled bad! Very disappointing, especially considering the price wasn't cheap!
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Stayed 1 night in Jan 2026

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at the city express plus Marriott in Puerto Vallarta many times and I’m always happy with the service. The hotel is centrally, located to shopping centers and bus lines taxis, and restaurants. Highly recommend it.
Stayed 3 nights in Jan 2026

10/10 Excellent

Dawn, Saskatoon

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly people
Stayed 9 nights in Jan 2026

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air con was efficient and responsive , clean room and bathroom. It was not made clear to obtain a pool towel one must submit their room key card. They cleaned the room around 1300h Breakfast was in 2 parts: 1stly basic is included in price and need to pay for hot prepared items.
Stayed 7 nights in Jan 2026

2/10 Terrible

sophie

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience. Dirty room. Unhelpful staff. Hotel is located in an unsafe area of town. Left 2 days early.
Stayed 5 nights in Oct 2025

8/10 Good

justin

Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Jan 2026

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2026

10/10 Excellent

ELIRAN

Stayed 1 night in Dec 2025

6/10 Okay

Jan

Stayed 2 nights in Jan 2026

8/10 Good

Marcela

Stayed 1 night in Jan 2026

4/10 Poor

Maria

Stayed 4 nights in Dec 2025

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms were fine but the wifi was basically non existent
Stayed 3 nights in Jan 2026

2/10 Terrible

Victor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked because this hotel show in the web page shuttle service included. Once at the airport I was told by telephone there was service only on a 10 km radius and they won't be able to pick me up. I took an Uber and noticed the ride was only 4 km. When I asked the front desk about it, the lady seemed upset, then she told me the hotel doesn't have pick up service, only drop off, and that would be over the pedestrian bridge outside of the airport because they don't have authorization to get into the airport. On my way back the driver also seemed upset because he had to drop me back to the airport. The room was neat and clean, it's a shame the service was so bad and their advertisement misleading.
Stayed 1 night in Jan 2026

6/10 Okay

Judy, Nanaimo

Travelled with family
Disliked: Amenities
Room service was okay but sometimes no towels or shampoo. Not always clean. Elevators small and slow. Keys did not work very well. Room small. No drawers or fridge. No place to hang clothes.
Stayed 13 nights in Dec 2025

10/10 Excellent

Lola

Stayed 6 nights in Dec 2025

10/10 Excellent

Areli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant super recommended for family trip
Stayed 3 nights in Dec 2025