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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, pool loungers
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Standard Triple Room - with a double bed

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Cruise Ship Terminal
    ‪7 min walk‬
  • La Isla
    ‪7 min walk‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed

Superior King Bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King

Standard King

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds

Superior Room Two Double Beds

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Canto del Sol Puerto Vallarta All Inclusive

  • Pool
  • All-inclusive
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, (2980)
The price is €203
for 1 room
includes taxes & fees
20 May - 21 May
Canto del Sol Puerto Vallarta All Inclusive

About this property

Hacienda Buenaventura Hotel & Mexican Charm

Beach fun in outdoor pool, near Cruise Ship Terminal
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Our customers tell us they can't get enough of the helpful staff at Hacienda Buenaventura Hotel & Mexican Charm. During your stay, you're just a quick walk from Cruise Ship Terminal. Free WiFi in public areas, a free beach shuttle, and 3 restaurants are available.
  • Free WiFi in some public areas
  • For dining with garden views, stop by La Troje, one of the property's 3 restaurants
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Guests speak favorably about the area's walkability and the overall condition of the property
  • Just a 5-minute walk from Bay of Banderas and 7 minutes by foot from Cruise Ship Terminal
  • Free beach shuttle service
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers an outdoor pool, a garden, and a terrace.

This 3.5-star Puerto Vallarta hotel is smoke free.

La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 376 out of 977 reviews
Rating 8 - Good. 269 out of 977 reviews
Rating 6 - Okay. 153 out of 977 reviews
Rating 4 - Poor. 100 out of 977 reviews
Rating 2 - Terrible. 79 out of 977 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have kept the Mexican charm and the staff were all very friendly and helpful. It was relaxing and quiet. We enjoyed our stay very much.
Stayed 11 nights in Jan 2025

10/10 Excellent

Anna, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Michael, Lakeshore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique presentation of Mexican culture, food and entertainment. Food marginal in most aspects.
Stayed 10 nights in Jan 2025

4/10 Poor

Daphne

Liked: Staff & service
Stayed 21 nights in Jan 2025

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
We come to relax and enjoy the weather. Never disappoints.
Stayed 7 nights in Jan 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Janince, Craik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a perfect spot for my 4 day stay
Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer Clear

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was so charming, just like it says in the name. It really felt more authentic Mexico than many of the big major hotels, and I’d prefer that any day. The staff was incredible- thoughtful, attentive, thorough and friendly. The rooms and common areas were clean and well kept. The buffet rotated each day, so we didn’t get tired of eating the same things, and my kids loved the burgers at the snack bar. For people who complain about the quality of the drinks- did you know you can order a double? You can also substitute whatever liquor you want. A little tip goes a long way in terms of getting great drinks and service, and it’s worth noting that the small amount of money means much more to those servers than to you. I really can’t say enough good things about the service. The location, while not beachfront, is one a few blocks away and is also so convenient to the cruise port where many excursions take out of. We did lots of walking in the neighborhood, even at night, and always felt safe and secure. The pool politics were a bit of a negative, in that some of the long time guests have a habit of waking up early and leaving towels to reserve all of the lounge chairs around the pool. We worked around this by pulling other chairs together poolside when we wanted a seated spot. Overall we had a fabulous experience, and will definitely return.
Stayed 7 nights in Jan 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience
Stayed 4 nights in Jan 2025

6/10 Okay

Curtis Brent

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

8/10 Good

RHONDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay...staff was wonderful... check in and out went quickly and there was a variety of food with options for those of us that are less daring with traditional dishes. Fruits, salad, and breads were the best! Pool was very clean and the perfect temperature! I would definitely consider visiting here again!
Stayed 7 nights in Jan 2025

6/10 Okay

Judy

Travelled with group
Liked: Cleanliness, staff & service
Our group had 2 issues. 1st..WHY in the world would you close the bathrooms at the beach facility ?? Leaving the ocean as an option or call the shuttle to take you back to the hotel....waves in that area are very strong! 2nd..We were not the only smokers,in fact there were quite a few..all gathered at the street in front of the facility to smoke. There are areas at the back of the hotel that could easily be made into a decent area for the paying smoking quests. I realize Smoking is our choice, but it wouldn't kill them to provide a reasonable area, instead of along an extremely busy highway. We have been to this facility several times, but will be looking at another for our next trip.
Stayed 9 nights in Jan 2025

10/10 Excellent

Sheena

Stayed 10 nights in Jan 2025

8/10 Good

Patricia

Stayed 8 nights in Jan 2025

4/10 Poor

GABY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel is old and the food very poor and limited. the employees are good
Stayed 8 nights in Jan 2025

10/10 Excellent

MELCHOR MARK IV

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We chose this place because of the price we got it for. We love the staff and the hospitality. The facility is very dated but we do admire the Mexican feel to it. They have no beach front but they have shuttle options which was great. Plus, the beach is just a 3 - 5 minute walk which was ok. If we could get another deal for the price, then we would definitely come back.
Stayed 7 nights in Jan 2025

4/10 Poor

Gildardo, Fort Sill

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Salvador, Schererville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Elvira Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 8 nights in Dec 2024

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from begining was super proffesional everyone was super friendly and helpfull Ivan the bar guy was the best Rooms are clean just ac works like a starting plane but overall it was redlly good experience Gracias
Stayed 7 nights in Jan 2025

4/10 Poor

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Julio

Stayed 3 nights in Jan 2025

10/10 Excellent

Brandon michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a jumbo resort you never leave that has everything there this isnt it. It's so much better. Why have 4 mediocre buffets pumping out food when you can have one that switches everyday and the food is clearly made with love. They make every day feel special you never know what to expect whether it's a live performance or a poolside bbq. Romantic xylophone performance. A rock cover band a demonstration of traditional Mexican dances. It's always entertaining. The location is perfect 70peso cab ride to malecon. Directly beside Puerto magico the cruise ship port for whale watching or any tours. Right beside a Mexican Walmartish place called chadrau that you can get anything you need. This hotel I will admit maybe won't knock your socks off with first impression but you will love it more and more everyday you stay they punch away above their weight. Beach access is close and has drink. This is an authentic Mexican experience not a resort catered to rich Americans who won't go out of there comfort zone. Food is soo good and traditional with a different theme every day. I honestly can't say enough if you are not adventurous you can still have a very relaxing time by the warm pool. It's kept very clean. The Mexican charm isn't just a thing they say it's true I would absolutely go back
Stayed 6 nights in Jan 2025

6/10 Okay

Reymundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid choice for the money

Staff was wonderful. The property is small but nice. Good pool. Clean room. The food wasn't that great. Breakfast was thier best. For the price can't really complain.
Stayed 2 nights in Jan 2025

2/10 Terrible

Peter A

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like it Dirty, unsafe terrible resort
Stayed 7 nights in Dec 2024