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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Exterior detail
Free beach shuttle, sun-loungers, beach umbrellas
Exterior
Reception
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Air-conditioning
  • Business services

Explore the area

View in a map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, La Isla
    ‪5 min walk‬
  • Place, Puerto Mágico
    ‪5 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪5 min drive‬

Room options

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds

Superior Room Two Double Beds

8.4 out of 10
Very good
(27 reviews)
  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Double Room Standard

  • 35 sq m
  • Sleeps 3

View all photos for Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Standard

7.4 out of 10
Good
(8 reviews)
  • 35 sq m
  • Sleeps 4

View all photos for Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Standard

  • 35 sq m
  • Sleeps 2

View all photos for Room Superior With Garden View

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Superior With Garden View

  • Garden view
  • 44 sq m
  • Sleeps 2

View all photos for Standard King

Standard King

Standard King

8.0 out of 10
Very good
(54 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

7.8 out of 10
Good
(38 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior King Bed

Superior King Bed

Superior King Bed

7.6 out of 10
Good
(17 reviews)
  • Garden view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Garden View

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • Garden view
  • 44 sq m
  • Sleeps 4

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds

Standard Room Two Double Beds

7.4 out of 10
Good
(19 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and irons/ironing boards. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.
Our customers tell us they can't get enough of the helpful staff at Hacienda Buenaventura Hotel & Mexican Charm. During your stay, you're just a quick walk from Cruise Ship Terminal. Free WiFi in public areas, a free beach shuttle, and 3 restaurants are available.
  • Free WiFi in some public areas
  • For dining with garden views, stop by La Troje, one of the property's 3 restaurants
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Guests speak favorably about the overall condition of the property and the area's walkability
  • Just a 5-minute walk from Bay of Banderas and 7 minutes by foot from Cruise Ship Terminal
  • Free beach shuttle service
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm like an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers a garden and a terrace.

This 4-star Puerto Vallarta hotel is smoke free.

La Troje - This restaurant overlooks the pool and garden. Guests can enjoy alfresco dining (weather permitting).
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1005 reviews
Rating 8 - Good. 278 out of 1005 reviews
Rating 6 - Okay. 158 out of 1005 reviews
Rating 4 - Poor. 92 out of 1005 reviews
Rating 2 - Terrible. 68 out of 1005 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Maria

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Rooms need upgrades. Furniture old and overly used. Coffeemaker in room would be appreciated. Bedding needs to be upgraded. WiFi does not work in rooms.
Stayed 10 nights in Jan 2026

8/10 Good

Jaime G

Liked: Cleanliness, amenities
Staff was great, food excellent, clean rooms but some items require update.
Stayed 5 nights in Jan 2026

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very charming hotel very clean and friendly staff
Stayed 14 nights in Jan 2026

8/10 Good

Joel

Stayed 5 nights in Jan 2026

8/10 Good

Dawn-Marie, Havelock

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean (could be updated). For the price good value. Staff excellent. Close to buses to visit Malacon etc. Pool and grounds well maintained. Food is good, but lots of restaurants close by as well.
Stayed 28 nights in Jan 2026

4/10 Poor

Russel Hugh

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
First off the food was horrible, we actually stayed there 7 years ago the food ws good then but they have made cut backs and its a disaster. They made us pay 600 pesos becuae we lost our room key on the beach, and at 11:30 at night made us move to another room, and it was quite far away, and no staff even helped us. Last time we were there, thay had great entertainment at night in the form of some great musicians, this time the music was so bad we actuuly left the premises. Once again, another cut back. Ryding their coat tails. Obviously, we would NEVER go back there, the place is sickening, my job now is to get the word out there as best I can, to safe people for not getting ripped ogg completey as we were!
Stayed 15 nights in Jan 2026

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff excellent., no coffee maker or fridge in our room, that was a tough as we are big coffee people
Pool day
Stayed 10 nights in Jan 2026

10/10 Excellent

Gary

Stayed 3 nights in Jan 2026

10/10 Excellent

Stacie, Burnaby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice staff, small and quite.
Stayed 3 nights in Jan 2026

6/10 Okay

Cyril

Travelled with partner
The food was quite good and the service was very good. The hotel itself is just okay. The rooms just barely clean enough. So I would rate the entire hotel at a 6 out of 10
Stayed 2 nights in Jan 2026

6/10 Okay

Caroll

Travelled with partner
Liked: Cleanliness, amenities
The pool area and the grounds are very nice. Most of the staff were very friendly and helpful. The food is only OKAY…. Too much of the same foods. Either bland or too spicy. They served pasta with no cheese and Mexican food at every meal. We ended up eating dinner out a lot of nights. The rooms are dated, which is fine but ours smelled very musty.
Stayed 14 nights in Jan 2026

6/10 Okay

Mina

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Over all I had a good experience, the staff were really good, the food options were good. The only negative experience was related to the rooms. The room where I stayed was very outdated and the bathroom was not in a great condition.
Stayed 5 nights in Jan 2026

10/10 Excellent

DIANA GABRIELA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The "Mexican Charm" in the hotel name is accurate and we enjoyed it very much. Good location close to beach, nice room with comfy beds and pillows. Super-friendly staff. Highly recommended!
Stayed 5 nights in Jan 2026

10/10 Excellent

David, Saskatoon

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 10 nights in Jan 2026

10/10 Excellent

Mary Kristine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. Close to some activities, shopping and only a short cab ride to Malecon (boardwalk). Very friendly staff, great buffet and clean throughout. Would recommend a stay here to anyone. Beautiful Country.
Stayed 4 nights in Jan 2026

8/10 Good

Sarah

Stayed 3 nights in Jan 2026

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
A really great place to visit an amazing atmosphere great food and an overall great time⭐️⭐️⭐️⭐️⭐️
Stayed 7 nights in Jan 2026

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities
Everything was great.
Stayed 2 nights in Dec 2025

10/10 Excellent

Maria

Stayed 1 night in Jan 2026

8/10 Good

Mohammadrahim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff were friendly. The building is very old, but clean.
Stayed 6 nights in Jan 2026

6/10 Okay

Brenda Louise

Stayed 5 nights in Jan 2026

10/10 Excellent

Lillian Mae

Liked: Cleanliness
No
Stayed 7 nights in Jan 2026

10/10 Excellent

Lorna Ann, Peterborough

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome, setting was great.
Stayed 7 nights in Dec 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was here with my 8,12, and 20 year old children. The price was way lower than any other all-inclusive in PV, so this isn't a luxury place but a really good value. My kids loved it; outstanding service in the restaurant and at the pool. The only downside was on the last day; we had a late afternoon flight and they wanted to charge us $70/person to go sit by the pool after checkout which left a sour taste in my mouth.
Stayed 5 nights in Dec 2025

8/10 Good

Larissa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice. I had a hard time getting hot water from the shower but i figured it out. The staff was very nice snd friendly to me. I do wish the snack bar had tacos but the hotdogs were good. The buffet food was either too spicy or kindof bland for me. One of the fish dishes i tried tasted like dirty aquarium. Both times I tried it but my friends really liked thr buffet. I do recommend this place for the cost and location it was very good.
Stayed 2 nights in Jan 2026