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Hotel Portonovo Plaza Malecón

3.0 star property
VIP Access

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Photo gallery for Hotel Portonovo Plaza Malecón

32-inch LCD TV with cable channels, TV
Interior entrance
Front of property
Free daily continental breakfast
Standard Doble

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Room service
  • Housekeeping

Explore the area

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Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Place, Teatro Vallarta
    ‪1 min walk‬
  • Place, Camarones Beach
    ‪2 min walk‬
  • Place, Malecon
    ‪7 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Basic Room

Basic Room

Basic Room

8.6 out of 10
Excellent
(42 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard

Standard

Standard

7.4 out of 10
Good
(34 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Doble

Standard Doble

Standard Doble

8.0 out of 10
Very good
(32 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Portonovo Plaza Malecón

Along with a 24-hour business center, this smoke-free hotel has a business center and conference space. Free continental breakfast and free WiFi in public areas are also provided. Additionally, concierge services, a 24-hour front desk, and a computer station are onsite.
Hotel Portonovo Plaza Malecón offers 45 accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the free breakfast at Hotel Portonovo Plaza Malecón. During your stay, you're just a quick walk from Bay of Banderas. Enjoy features like free WiFi in public areas, plus a 24-hour business center and concierge services.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Bay of Banderas and 7 minutes by foot from Malecon
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 205 square feet (19 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Portonovo Plaza Malecón.

This 3-star Puerto Vallarta hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 205 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Portonovo Plaza Malecón

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1001 reviews
Rating 8 - Good. 292 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 69 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

IRVING

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and quite. The beds were comfortable and the location was good. The staff were friendly and helpful. We were very satisfied with our one night visit.
Stayed 1 night in Feb 2026

8/10 Good

Shelly

Liked: Cleanliness, property conditions & facilities
Room was beautifully designed and updated. The breakfast was great every morning. Great location in old town…walkable & steps to the beachfront.
Stayed 3 nights in Feb 2026

6/10 Okay

James

Liked: Staff & service
Our room 103 was in poor shape and did not have enough towels, and no face cloths. Shower floor was in poor conition and nshower head not in a good position. There should be a drop off and pickup spot at the front and back of the hotel. Parking would be a bonus.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ismael

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien todo el personal muy amables claro que regresare 😊😊
Stayed 4 nights in Feb 2026

6/10 Okay

Marion

Liked: Cleanliness, property conditions & facilities
I was on 3rd floor. Totally renovated, nicely done. No balconey rail so was not allowed on balconey. No hot water in my room the entire 4 days i stayed! I had to shower in a first floor room! Breakfast is very good. Once renos r done, i believe it will be very nice. But get the hot water up to third floor!!!
Stayed 4 nights in Feb 2026

6/10 Okay

Marco

Liked: Cleanliness, property conditions & facilities
Room was clean, staff was good. However for us the room was way too small. We felt like we were in a closet. Continental breakfast was just ok. Would I book this again, probably not for the price we could have had a larger room. By the way once we confirmed booking we were advised that the pool was not available. Not good for after the fact.
Stayed 1 night in Feb 2026

6/10 Okay

Susanne

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was tiny, everything looked pretty shabby, not like the pictures online. Staff were ok but didn't seem to care that we arrived, price was ok but I've received way more welcoming service and better room amenities, with a breakfast elsewhere.
Stayed 1 night in Feb 2026

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities
Great service.
Stayed 2 nights in Feb 2026

4/10 Poor

Kyle

Stayed 1 night in Jan 2026

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities
Great service nice room. Small rooms.
Stayed 1 night in Feb 2026

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the beds were comfortable. The only concern I had is there was only one sheet on each bed and it was a little chilly.
Stayed 1 night in Jan 2026

6/10 Okay

Richard

Liked: Cleanliness
Our first few days we were in a very small room. Asked for an upgrade, and was given a much better room at no extra cost. Everyone at the Hotel was very polite and friendly. Thank you Portonovo
Stayed 5 nights in Jan 2026

2/10 Terrible

Marie

Liked: Cleanliness, staff & service
Disliked: Amenities
Like where do I begin??? First of all when I booked this place I was not told there would be Reno's going on from 9 am until 10:30 PM daily with jack hammers and drilling banging etc. Secondly one of the reasons why I booked this Hotel was because it had a pool. I have a total of 4 knee replacements 3 on left knee and 1 on right knee. I needed the pool to keep my knees exercised. The 3rd and 4 th floor was completely closed off. The first room I was in was so dark and like a dungeon and the card key would not work half the time and had to keep going down to the desk and having it re activated between 2 -4 times a day. They kept accusing me that it was my Cell phone. I did not even have my Cell phone with me on this trip. Plus there was a lot of mold in the shower and on the ceilings and walls. I had to go buy bleach to kill some of the mold. After a week of dealing with it. I demanded I be moved to a different room. So the second room was better but still mold on the ceilings and in the shower. Plus the Patio Door which I was on the first Floor did not have a lock on it and would not close properly. I was very nervous that someone could jump up onto my patio and get into my room. I was told by the Receptionist that the Hotel had sent out Letter to all the booking Companies stating that there would be Reno's going on so I feel Hotels.com did not inform me on this matter otherwise I could have booked elsewhere. Very disappointed and totally wrecked my whole 4 wk. holiday.
Stayed 21 nights in Jan 2026

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel was somewhat run down but they are working very hard to improve it! The staff were all wonderful they did everything in their power to make sure that we were comfortable! We were very disappointed that the pool was closed, as that was on3 of the main reasons for booking there. The location made up for it, it was exactly the location we needed to suit us! Mucho gracias!
Stayed 14 nights in Jan 2026

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness
Friendly helpful staff, clean room and great location
Stayed 1 night in Jan 2026

8/10 Good

Natividad

Stayed 27 nights in Jan 2026

4/10 Poor

Odessa

Stayed 4 nights in Jan 2026

4/10 Poor

Danielle Odessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities
When I first checked in, they put me in a room that was absolutely awful and told the pool was out of order. I called in to request a hotel change and was told that wasnt an option but was given an upgrade. The new room was nice but had just had renovations completed. I had to put batteries in the safe and the remotes. The floor was still under construction and there was noise all day and well into the night. Also, the elevator only worked half the time and there were no handrails to walk down 3 flights of stairs. The breakfast is decent but the breakfast room is under construction so enjoy trying to find a spot in their 6 tables off the lobby and sitting in folding chairs. This could all be forgiven except for the absolute lack of any decent customer service. The front desk staff is actively unpleasant, none of the porters speak even one word of english nor know how to smile, yet stand there looking for a tip and the vibe at this place is not one of welcome. I spilled a bright colored drink and used a towel to clean it and they charged me for a towel, Which was understandable until they charged me 400 Pesos for a crappy white towel and held my room key hostage until I paid. After spending the week at a similarily priced hotel 2 blocks away I know that this isn’t the standard. I will NEVER consider this hotel again and will actively not recommend. Not sure how they got such a good rating to start with because they sure didnt earn it from me.
Original room full of black mold
Original room view
Original room towel over TV to prevent damage from AC
New room
Stayed 1 night in Jan 2026

6/10 Okay

Mario

Stayed 4 nights in Nov 2025

10/10 Excellent

Silvia

Stayed 1 night in Jan 2026

4/10 Poor

Dina

Stayed 3 nights in Jan 2026

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
It was very nice
Stayed 3 nights in Jan 2026

10/10 Excellent

Ievgenii

Travelled with family
Liked: Cleanliness, amenities
I enjoyed my stay at this hotel. Property could be better maintained and rooms need more maintenance, but overall it felt like home. Breakfast was delicious and enough variety (eggs, coffee, beans, meats and some mexican dishes, fresh fruits). Staff was great too. Best part was the location. Steps away from beautiful beach, good food was right around the corner and everything was convenient.
Stayed 7 nights in Jan 2026

4/10 Poor

Roberto

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You can tell they used the shippiest ingredients to cook their food including the coffee. Elevator way too slow
Stayed 3 nights in Jan 2026

2/10 Terrible

Magnolia Ines

Stayed 1 night in Jan 2026