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Hotel Portonovo Plaza Malecón

3.0 star property
VIP Access

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Photo gallery for Hotel Portonovo Plaza Malecón

Standard Doble
Reception
Interior
Terrace/patio
Business centre

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

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Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Place, Camarones Beach
    ‪1 min walk‬
  • Place, Teatro Vallarta
    ‪2 min walk‬
  • Place, Malecon
    ‪5 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Basic Room

Basic Room

Basic Room

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

In-room safe, desk, soundproofing, free WiFi

Room Standard

  • 24 sq m
  • Sleeps 2

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In-room safe, desk, soundproofing, free WiFi

Room

  • 24 sq m
  • Sleeps 2

View all photos for Double Room Standard

In-room safe, desk, soundproofing, free WiFi

Double Room Standard

  • 28 sq m
  • Sleeps 4

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Standard

Standard

7.4 out of 10
Good
(34 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Doble

Standard Doble

Standard Doble

8.0 out of 10
Very good
(31 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Portonovo Plaza Malecón

Hotel with free breakfast, 6-minute walk to Malecon
An outdoor pool, a rooftop terrace, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Hotel Portonovo Plaza Malecón offers 45 accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the free breakfast at Hotel Portonovo Plaza Malecón. During your stay, you're just a quick walk from Malecon. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the breakfast and the location
  • 6 minutes by foot from Malecon and a 1-minute drive from Bay of Banderas
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 205 square feet (19 square meters) and includes conference space. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hotel Portonovo Plaza Malecón. Limited free parking is available on a first-come, first-served basis.

This 3-star Puerto Vallarta hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 205 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 2 2025 to December 21 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from September 2 2025 to December 21 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Portonovo Plaza Malecón

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 428 out of 1002 reviews
Rating 8 - Good. 295 out of 1002 reviews
Rating 6 - Okay. 153 out of 1002 reviews
Rating 4 - Poor. 64 out of 1002 reviews
Rating 2 - Terrible. 62 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Sep 2025

10/10 Excellent

John, La Porte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not bad they are remodeling the hotel. I understand there will be noise but not in the evening nor night
Stayed 4 nights in Sep 2025

8/10 Good

Maria

Stayed 1 night in Aug 2025

8/10 Good

Kendra, st. catharines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for your money. Convenient and accessible.
Stayed 1 night in Sep 2025

10/10 Excellent

Gloria Blanca

Stayed 1 night in Apr 2025

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on a convenient location close to the beach, but not in the nicest area of the city. The breakfast and staff were amazing!
Stayed 6 nights in Jun 2025

8/10 Good

Tammy, New Westminster

Travelled with partner
The room was clean. Great location. Pool area could have had a couple more umbrellas. It was very hot and there was only one umbrella set up. Other than that it was a good hotel. Breakfast was good as well.
Stayed 1 night in Jul 2025

8/10 Good

Alejandro, carrollton

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked my stay, and I would come back, I just think some of your staff needs some retraining, the breakfast ladies were great, when I left. The front desk just said, that's all, not how was your stay, good morning, you need a taxi, come back, nothing. I think they could do better, having said that, I would probably go back.
Stayed 5 nights in Jun 2025

2/10 Terrible

Doreen Marie

Disliked: Cleanliness, property conditions & facilities
Property was in poor condition. The pool was not functional. It was so dirty you couldn’t see the third step in the pool. It’s dark and gloomy in the lobby area. It’s on the main street. The traffic is extremely noisy and I made loud noise from the traffic. The bathrooms were a little dirty. Upon arrival the balcony door scrapes the floor and makes a really no noise to go outside to the balcony. Unfortunately, I will not stay at this property again overall, the property needs a maintenance clean up.
Stayed 5 nights in Jun 2025

10/10 Excellent

IGNACIO, CHICAGO

Stayed 2 nights in Jun 2025

4/10 Poor

David

Travelled with family
Disliked: Amenities, property conditions & facilities
You get what you pay for. Would not recommend the double rooms during summer here. Rooms are too small, poor a/c and too humid.
Stayed 4 nights in Jun 2025

6/10 Okay

James, Vancouver

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was fine But could not sleep Due to traffic on cobblestones Very loud all night
Stayed 1 night in Jun 2025

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me gusto mucho, que esta muy amable el personal y la comida del comedor super rica.
Stayed 3 nights in May 2025

10/10 Excellent

Armando, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in May 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 2 issues. They only provide 2 bath towels but we were 2 adults 1 child. There were a lot of roaches. I let the staff know and they advised me to keep windows shut and took care of the problem immediately. The staff was so awesome the food was amazing. Even the guest were amazing. I had the best stay ever. It’s the perfect location and affordable and so many things right outside the hotel to see do shop etc.
Stayed 4 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Super nice staff.
Stayed 4 nights in May 2025

6/10 Okay

Jonathan Noel, Reno

Travelled with partner
Poorly maintained, shower door didn’t close properly, water leaked outside shower, bathroom door frame corroded, corrosion on walls too, closet’s shelf nailing coming loose, lights fixtures corroded.
Stayed 7 nights in May 2025

8/10 Good

John

Liked: Staff & service
Stayed 4 nights in May 2025

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Ali

Disliked: Staff & service, amenities, property conditions & facilities
Not attentive, and not very friendly also everything is so old.
Stayed 2 nights in May 2025

2/10 Terrible

Cris

Disliked: Staff & service, room comfort
Customer service could have been better.
Stayed 2 nights in Apr 2025

8/10 Good

Corrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel if you want to be near everything. Is only a couple of blocks from our favorite restaurant Ah Caramba. Couple blocks from the Malecon and market. Tons of restaurants in any direction and a public beach around the corner. The staff was always friendly
Our room was perfect, beds are comfortable. We had a street face balcony. It is noisy, but we thought it was funny and part of the charm.
The beach is just around the corner, great beach, beautiful views and water.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was awesome. build your own Huevos Rancheros, pancakes, fresh fruit and more. Hotel clean with comfortable beds. 1/2 block from the beach and next to big grocery store. Definitely stay here again.
Stayed 4 nights in Apr 2025

4/10 Poor

Andrea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated this place from check in. If it was more than 1 night i would have left. Check in staff was not bilingual, and kind of rude. Our bellhop was good and tried his english and helped with my Spanish. It was the smallest hotel room i have ever seen with the smallest bed ever. I dont know if it was even a double. The pool was so dirty i didnt use it, and you couldnt see through the glass on the rooftop patio. Shower door didnt shut and got water All over the tiny bathrooom. Sheets had stains. No pool towels... ugh!
Stayed 1 night in Apr 2025

8/10 Good

ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice break from the northern cold

Staff was pleasant and accommodating. Asked for a quiet room. First night we were given a room in the front side of the hotel. It was too noisy for us from traffic, very early in the morning. Changed to a room in the back (ocean side) for the rest of our stay. Quiet and pleasant. Beds in both rooms were comfortable. Air condition was good but created a musty odor. Shower stall was big but the placement of the shower head (in both rooms was located beside a corner beam) made it feel tight. Breakfast buffet was good, fresh fruit and eggs, juice, yogurt, sides. Coffee was not available prior to restaurant open hours. Bottled water was provided for the first day only. The hotel is located 3 blocks from Malecon, close for nice walks and far from the blaring music of the bars. There are various restaurants and coffee shops in the area, research the travel blogs to find one that fits your taste and budget. Mcds and Starbucks for coffee and ice cream for the boardwalk stroll. Clean attended washrooms (10 pesos) available. We did not have a car, walked the area. The bus system is good, but needs some knowledge in order to be used effectively.
Stayed 3 nights in Apr 2025