Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Reception
5 bars/lounges, poolside bar, beach bar
Buffet
Superior Room, 1 King Bed, Beachfront | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
  • Pool

Explore the area

View in a map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪8 min drive‬
  • Place, Playa Bucerías
    ‪8 min drive‬
  • Place, El Tigre Golf at Paradise Village
    ‪10 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪22 min drive‬

Room options

Standard Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Double Beds, Garden View

8.2 out of 10
Very good
(40 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Garden View

8.2 out of 10
Very good
(30 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Luxury Room, 2 Double Beds, Partial Ocean View

7.8 out of 10
Good
(25 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Room, 2 Double Beds, Balcony, Pool View

8.0 out of 10
Very good
(11 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Double Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(20 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Beachfront

8.2 out of 10
Very good
(22 reviews)
  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Pool Access, Ground Floor

9.2 out of 10
Wonderful
(9 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds, Pool Access, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Club Room, 2 Double Beds, Sea View

7.0 out of 10
Good
(2 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Double Suite Superior with Sea View

  • 40 sq m
  • Sea view
  • Sleeps 4

Room Standard

  • 28 sq m
  • Sleeps 2

Room Deluxe with Garden View

  • 34 sq m
  • Sleeps 3

Room Deluxe with Sea View

  • 34 sq m
  • Sea view
  • Sleeps 3

Double Suite Classic with Pool View

  • 40 sq m
  • Sleeps 4

Double Suite Junior with Sea View

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sea view
  • Sleeps 4

Double Room Deluxe with Garden View

  • 34 sq m
  • Sleeps 4

Double Room Deluxe with Sea View

  • 34 sq m
  • Sea view
  • Sleeps 4

Double Suite Premium with Pool View

  • 40 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 40 sq m
  • Sleeps 3

Suite Junior with Ocean View

  • 55 sq m
  • Ocean view
  • Sleeps 3

Family Room -5 guests- Standard with Garden View

  • 34 sq m
  • Sleeps 5

Family Room

7.0 out of 10
Good
(2 reviews)
  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

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About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Beachfront property with 4 restaurants and 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Change of towels is available on request.
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Krystal Grand Nuevo Vallarta – All Inclusive's great beach location. During your stay, you're just a quick walk from Bay of Banderas. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy Mexican cuisine at Hacienda El Mortero, one of the property's 4 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Indulge with manicures and pedicures, aromatherapy, or body scrubs at the spa
  • Services include babysitting, a free kid's club, and a concierge
  • Onsite recreation includes a gym, complimentary bicycles, and fitness classes
  • Guests have great things to say about the beach and the helpful staff
  • Just a 3-minute walk from Bay of Banderas and 6 minutes by car from Nuevo Vallarta Beach
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Vallarta property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • High chair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children are not allowed in the infinity pool.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 605 out of 1386 reviews
Rating 8 - Good. 378 out of 1386 reviews
Rating 6 - Okay. 212 out of 1386 reviews
Rating 4 - Poor. 98 out of 1386 reviews
Rating 2 - Terrible. 93 out of 1386 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

iliana

Liked: Cleanliness, property conditions & facilities
The property is pretty, but that is about it. They enforce rules regarding the dress code in the cafe. Now, before we booked we saw the reviews on food with people saying it was good. It was not. The food at the Asian restauraunt was delicious. The Grill was good but I was not fond with the italian food, that was decent. BUT it is hard to get a reservation. They tell you different times but they are released 24 hours in advance and it is hard for ppl to book. My friends had difficulty gettin reservatiions for a bigger group. Anywho, the food at the buffet was terrible. They mostly had pork, not many options in chicken at least. I think that this is a big point for me, we have gone to other places in the area where the food is great but here it disappointed. The soda drinks from the bar seemed watered down. The snack bar food was decent but then there the service was with attitude. I would not come back and if you are a foodie this is not the place.
Stayed 5 nights in Jul 2025

10/10 Excellent

alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I stayed 7 nights,The food in a la carte was always very good, we couldn't try the mexican restaurant because they closed it for the last 4 nights that we stayed there. Buffet was also good, they rotate menus and the quesadillas at breskast time are something you MUST try!! Drinks were good too and they were always willing to prepare upon request even if they didnt know how to prepare it... my dad would get a spresso from.the cafeteria and had the bartender prepare him a carajillo drink, for example. Staff were friendly and housekeeper was very nice too! Expedia advertises the hotel has yoga but I was told there were not doing yoga due to lack of people wanting to do it but if I wanted to do yoga they could have a class for me, and so they did!! My 8 yrs old son loved the kids club and the stuff was very caring! Overall was a good experience,. I do have some observations. There are no water sports like kayaking, paddle boarding or body surfing and that's something people going to the beach may be looking for. There are SMOKING AREAS but one of them is just right NEXT to the KID'S CLUB!! for kids health it should be moved, maybe by the beach/adults pool area would be a good locating. Rooms need to be updated and would be nice if there was a microwave in the room since either you have dinner early in order to be able to see the show or after the show. In our case we had to make reservations at 6:30 and by 11 that the buffet was closed my husband and my kids were hungry
Stayed 7 nights in Jul 2025

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
At first the guest staff was very nice but towards
Stayed 7 nights in Jul 2025

8/10 Good

Lourdes

Travelled with family
Liked: Cleanliness, staff & service
Overall, we had a great experience. The food was delicious and authentic as was the entertainment. The hotel is dated and needs updates. The beach was incredible. My kids loved the spa and I spoiled them with a service, treated myself too. I would stay here again in the future.
Stayed 5 nights in Jul 2025

4/10 Poor

Naidu

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Wi-Fi never worked. Our door card didn’t work the first 2 days which was such an inconvenience because we were in the 8th floor so we had to keep going downstairs. The QR code wasn’t working and when it did work it was impossible to make a reservation at the restaurants. The tour desk personnel-Patricia lied to my husband about getting a tour for a cheaper price if he signed up for a conference. The conference was a TIME SHARE conference. Not once did she mention TIME SHARE when she offered the tour. Me and her basically went back and forth about it for a while she told me we were obligated to go. When we showed up I told the other Time Share representative that Patricia obligated us to attend it at that point she told me we were free to go. Another thing that was bothersome was that the phone in our room was not working. We tried on & off for an hour to get room service and the phone sounded disconnected. Finally, if you want to get a good spot by the pool you have to go downstairs and put an item on the chair by 7 AM or else you won’t have a chair to sit on. I was extremely disappointed on this property and management.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There I no place to site see are if the area. You got to take a bus to go to the malecón. And to see the colonial town. Other than that. Place is great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Manuel

nice place an good service the staff extremely friendly !
Stayed 4 nights in Jul 2025

6/10 Okay

Tonya Rae

Liked: Cleanliness, staff & service
I liked this property for Nuevo. The beach was close to the property which we liked. The adult infinity pool was great. Things of concern was the pool bar cleanliness. The washing station was questionable as the bartenders were washing the cups with a sponge by hand and I never saw any soapy water or disinfectant type dips. It was a sketchy set-up on our opinion. The buffet is customary for mexico all inclusives. The restaurants were good
Stayed 5 nights in Jul 2025

6/10 Okay

Raul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
We were greeted by genuinely nice hosts but every building we were in it seemed like the AC’s were not working or on very low. I understand we were there in peak of summer, but every building lobby, restaurants/buffet were just as hot if not more than outside. Our rooms were not serviced (except for the beds being made). We were there 4 days/3nights. Only one day out of 4 we got clean towels. We had to ask for toilet paper hand soap and body wash. (That’s when the brought the clean towels). There were 4 drinks in the fridge when we were told there would be 10 daily (due to the package we paid for). I don’t think I should have to be asking for them, they know how to service each room and if they don’t they should. We ended up getting our own bottles of water and putting them in our fridge. Our coffee was never replenished, our cups were never picked up and new ones brought in. After paying for an exclusive package I felt we received the bare minimum. Would I stay at this hotel again, most likely not. I’ve stayed at La Estancia and never had an issue there. We decided to give this place a try, sorry, but for the same amount of money or just a little more I rather go somewhere else. This place is really not worth it. Most of the pool and some restaurant staff were genuinely very kind and helpful that was the best part of our stay.
Stayed 3 nights in Jul 2025

2/10 Terrible

Christopher

Travelled with partner
Disliked: Staff & service, property conditions & facilities
To Whom It May Concern, I am writing to express my extreme disappointment with my recent stay at the Krystal Grand Resort in Puerto Vallarta from July 23 to July 26. What was meant to be a relaxing birthday vacation turned into a series of unacceptable inconveniences and poor service that completely ruined my experience. Upon arrival, the first room had bugs, and the phone did not work, preventing us from easily contacting the front desk for assistance. We were moved to a second room, only to discover that the air conditioning did not work, and the shower was non-functional. When we informed the staff, we were told to wait 40 minutes for a third room or to shower in a dirty room—both options were unacceptable, especially as we had dinner reservations at 9:00 PM that we ultimately missed due to the delays and inconvenience. A manager apologized and attempted to make amends by offering to: Send a complimentary bottle of wine Move our dinner reservation to 10:00 PM However, when we arrived at the restaurant, we were informed they close at 10:00 PM, so no dinner was available. This was not only frustrating—it was deeply upsetting, as this night was meant to celebrate my birthday. After walking back to the front desk yet again and requesting further help, we were met with an unaccommodating attitude. We were left with only one dining option: room service. We had not eaten since lunch, and after waiting over an hour, we were told the food had been mistakenly deliv
Stayed 3 nights in Jul 2025

4/10 Poor

Enriqueta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt unwelcome. Bathroom door old and shower moldy. There was no bar fridge, AC not working, no hair conditioner. No hand towels We have reservations for December 2025. I want to cancel after this bad experience
Stayed 3 nights in Jul 2025

6/10 Okay

Brian

Travelled with family and small children
Air conditioner never cooled after calling someone to fix it. Phone didn't work last 3 days asked continuously for someone to fix it but never did
Stayed 5 nights in Jul 2025

2/10 Terrible

Michael

Travelled with family, Travelled with partner
When checking in, we could not check in normal. We had to go down to the dark basement in a cramped loud room to check in. After traveling. The dining area had no fans and or A/C so it was so so hot. I will not ever go back there. Everything was out of date.
Stayed 4 nights in Jul 2025

6/10 Okay

Regina

Stayed 5 nights in Jul 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria Elena

Stayed 5 nights in Jul 2025

10/10 Excellent

Alicia, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the big pools
Stayed 7 nights in Jul 2025

4/10 Poor

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Buyer beware! Outdated property! AC didn’t work on many occasions & was never fixed ! I called front desk 3 times & still never got ac fixed !! Food was bland .Dont expect AC in any of the restaurants either, or cold salads . Bell bar & restaurant staff were excellent . Very misleading pictures . Will never stay here again. Not one to leave bad reviews but don’t want anyone to be misled like I was by all the 10 star ratings . It’s always best to stick with Marriott Hyatt & Hilton brands as those properties usually come through . Pool was very warm & gross .
Stayed 5 nights in Jul 2025

4/10 Poor

Britney

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Buyer beware , outdated property. No AC in any of the restaurants , AC in room didn’t work in 2 of the 3 rooms I had for six days . When I contacted the front desk @ 2 am they said they’d send someone but never did . I called again they said he’s on the way . Still never showed up until approx 930 am the next morning still never fixed the AC. Who wants to be on vacation when AC doesn’t work . Property is outdated . Food is pretty bland, although the only good food we had was @ Ayami on one of our final nights . Not sure how this resort got so many 10 ratings. Bar bell & restaurant staff were very friendly & hospitable . I recommend looking elsewhere as the pictures were very misleading. Stick with the Marriotts, Hiltons & Hyatts. Not usually one to leave bad reviews but don’t want anyone to experience what my family experienced !
Stayed 6 nights in Jul 2025

6/10 Okay

Denise

Travelled with family
It was a great time.
Stayed 6 nights in Jul 2025

8/10 Good

Héctor

Stayed 5 nights in Jul 2025

10/10 Excellent

Hilario

Travelled with partner
Me encanto
Stayed 4 nights in Jul 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great views! Beautiful grounds.
Stayed 4 nights in Jul 2025

8/10 Good

Lizzeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Jul 2025

8/10 Good

Jhonatan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Krystal Grand was pleasant overall. The food was good, the staff were helpful and friendly, and the views around the property were beautiful. On the downside, the quality and variety of the drinks could be improved, and in my case, the rooms feel like they’re due for an upgrade.
Stayed 4 nights in Jul 2025