Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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Room options

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

8.2 out of 10
Very good
(41 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

8.2 out of 10
Very good
(30 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

7.8 out of 10
Good
(26 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room, 2 Double Beds, Balcony, Pool View

8.0 out of 10
Very good
(12 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Double Room, 2 Double Beds, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Double Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(22 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

8.2 out of 10
Very good
(22 reviews)
  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Pool Access, Ground Floor

9.2 out of 10
Wonderful
(10 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Pool Access, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Sea View

7.0 out of 10
Good
(2 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior with Sea View

  • 40 sq m
  • Sleeps 4

View all photos for Room Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard

  • 28 sq m
  • Sleeps 2

View all photos for Double Suite Classic with Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Classic with Pool View

  • 40 sq m
  • Sleeps 4

View all photos for Double Suite Junior with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Junior with Sea View

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe with Garden View

  • 34 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe with Sea View

  • 34 sq m
  • Sleeps 4

View all photos for Double Suite Premium with Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Premium with Pool View

  • 40 sq m
  • Sleeps 4

View all photos for Family Room

Family Room

Family Room

7.0 out of 10
Good
(2 reviews)
  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

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About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Change of towels is available on request.
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Krystal Grand Nuevo Vallarta – All Inclusive's great beach location. During your stay, you're just a quick walk from Bay of Banderas. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy Mexican cuisine at Hacienda El Mortero, one of the property's 4 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Indulge with body wraps, massages, or manicures and pedicures at the spa
  • Services include babysitting, a free kid's club, and a concierge
  • Onsite recreation includes a gym, complimentary bicycles, and fitness classes
  • Guests have great things to say about the beach and the clean accommodations
  • Just a 3-minute walk from Bay of Banderas and 7 minutes by car from Nuevo Vallarta Beach
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Nayarit property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • High chair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children are not allowed in the infinity pool.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 635 out of 1442 reviews
Rating 8 - Good. 392 out of 1442 reviews
Rating 6 - Okay. 222 out of 1442 reviews
Rating 4 - Poor. 97 out of 1442 reviews
Rating 2 - Terrible. 96 out of 1442 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La estadía en el hotel fue muy buena y quiero hacer varias menciones con respecto a la amabilidad y trato de algunas personas, por ejemplo: Noe en el departamento de maletería, su trato, disposición y respeto fueron excelentes a pesar de que solo lleva un mes en el empleo. Todas las jóvenes que atienden en el Spa. Además de las jóvenes que manejan el departamento de Altitud y por último Lupita la joven que hace los omeletes en la cocina. No tengo mas que excelentes comentarios para todo el personal del hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Kelly, EDMONTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very simply the best time. It started with the surprise semi-private pool that I didn't tell the wife about. The treatment we received was so nice. The food, both the buffet, and the reservation restaurant, was very good. Our trip was so nice. It was exceptionally nice to be taken to a special check-in room instead of having to stand in the heat and wait in line. The only challenge we had was that wifi became unreliable halfway through our trip. We managed, but I expect better than that for wifi when such is nearly a mandatory service in today's world.
Stayed 7 nights in Sep 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excelent
Stayed 3 nights in Sep 2025

8/10 Good

Kellie

Liked: Cleanliness, staff & service, room comfort

Food was the best

The food was fantastic. Disappointed that they only had one restaurant open all week until our last day! Need upgraded lounge chairs for the adult only pool very weathered. Housekeeping staff amazing, very clean. Little to no entertainment which was disappointing, what they had was geared more towards children.
Stayed 6 nights in Aug 2025

2/10 Terrible

Shelby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the DIRTIEST place I’ve ever stayed. It was incredibly overcrowded. The open buffet was old, disgusting and had flies everywhere. There was trash all over the resort. The room looked like it wasn’t even cleaned. There were hairballs and dirt inside the bed. The staff opened our door while we were changing (they didn’t knock either) and said “oh wanted to make sure you were in here” then walked away.
Stayed 7 nights in Aug 2025

4/10 Poor

Erika

Disliked: Cleanliness, staff & service
I do-People with special needs training is : please train everyone about
Stayed 6 nights in Aug 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Services
Stayed 2 nights in Aug 2025

2/10 Terrible

Mariana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very very dirty. There was mold in the room even in the chairs!!!! Good service.
Stayed 6 nights in Jun 2025

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were limited but to be expected at an all inclusive. Beds were pretty comfortable and air conditioning is your best friend. Internet was very spotty and connection was not great. Transport was good we paid for a round trip service would highly recommend when coming to and from the airport. Overall was pretty good.
Stayed 7 nights in Aug 2025

10/10 Excellent

Chester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep stock of waters
Stayed 3 nights in Jun 2025

8/10 Good

Noemi

Stayed 3 nights in Jul 2025

6/10 Okay

Antonio Castrellon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property looks worn down. Pool tiles missing. Areas around pool get super slippery. Very very very limited umbrellas around pool and at the beach. Food is average at best. Reservations for restaurants are impossible to get and even if restaurant is empty they will not sit you or help you with a reservation. Ice cream machine only comes on for 1hour and they will cut you off when it is empty. Will not stay here again.
Stayed 7 nights in Aug 2025

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel sucio en general, muy mal cuidado, dañado, mala atención, no había variedad de comida, habitaciones fatales había calor, el teléfono no funcionaba, no rellenaban el minibar, tengo tantas cosas malas para decir que ni terminaría jamás, la verdad demasiado malo todo
Stayed 2 nights in Aug 2025

8/10 Good

Irene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was surrounded by nature. I love it!
Stayed 5 nights in Jul 2025

2/10 Terrible

Faviola, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed!!! They need to update their pics in Expedia.
Stayed 8 nights in Jul 2025

6/10 Okay

Cesar

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom needs to be clean better, smells pee and sewer. About a la carte restaurant needs to provide more reservations to the guest. Buffet inside seating area is too hot, no AC available with 34°C.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elisabet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice family friendly, there were plenty of options to choose from at the buffet. If you want the nicer restaurants make sure to make a reservation at least 24 hrs in advance, over all we had a great stay. Thank you!
Stayed 5 nights in Jul 2025

6/10 Okay

iliana

Liked: Cleanliness, property conditions & facilities
The property is pretty, but that is about it. They enforce rules regarding the dress code in the cafe. Now, before we booked we saw the reviews on food with people saying it was good. It was not. The food at the Asian restauraunt was delicious. The Grill was good but I was not fond with the italian food, that was decent. BUT it is hard to get a reservation. They tell you different times but they are released 24 hours in advance and it is hard for ppl to book. My friends had difficulty gettin reservatiions for a bigger group. Anywho, the food at the buffet was terrible. They mostly had pork, not many options in chicken at least. I think that this is a big point for me, we have gone to other places in the area where the food is great but here it disappointed. The soda drinks from the bar seemed watered down. The snack bar food was decent but then there the service was with attitude. I would not come back and if you are a foodie this is not the place.
Stayed 5 nights in Jul 2025

10/10 Excellent

alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I stayed 7 nights,The food in a la carte was always very good, we couldn't try the mexican restaurant because they closed it for the last 4 nights that we stayed there. Buffet was also good, they rotate menus and the quesadillas at breskast time are something you MUST try!! Drinks were good too and they were always willing to prepare upon request even if they didnt know how to prepare it... my dad would get a spresso from.the cafeteria and had the bartender prepare him a carajillo drink, for example. Staff were friendly and housekeeper was very nice too! Expedia advertises the hotel has yoga but I was told there were not doing yoga due to lack of people wanting to do it but if I wanted to do yoga they could have a class for me, and so they did!! My 8 yrs old son loved the kids club and the stuff was very caring! Overall was a good experience,. I do have some observations. There are no water sports like kayaking, paddle boarding or body surfing and that's something people going to the beach may be looking for. There are SMOKING AREAS but one of them is just right NEXT to the KID'S CLUB!! for kids health it should be moved, maybe by the beach/adults pool area would be a good locating. Rooms need to be updated and would be nice if there was a microwave in the room since either you have dinner early in order to be able to see the show or after the show. In our case we had to make reservations at 6:30 and by 11 that the buffet was closed my husband and my kids were hungry
Stayed 7 nights in Jul 2025

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
At first the guest staff was very nice but towards
Stayed 7 nights in Jul 2025

8/10 Good

Lourdes

Travelled with family
Liked: Cleanliness, staff & service
Overall, we had a great experience. The food was delicious and authentic as was the entertainment. The hotel is dated and needs updates. The beach was incredible. My kids loved the spa and I spoiled them with a service, treated myself too. I would stay here again in the future.
Stayed 5 nights in Jul 2025

4/10 Poor

Naidu

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Wi-Fi never worked. Our door card didn’t work the first 2 days which was such an inconvenience because we were in the 8th floor so we had to keep going downstairs. The QR code wasn’t working and when it did work it was impossible to make a reservation at the restaurants. The tour desk personnel-Patricia lied to my husband about getting a tour for a cheaper price if he signed up for a conference. The conference was a TIME SHARE conference. Not once did she mention TIME SHARE when she offered the tour. Me and her basically went back and forth about it for a while she told me we were obligated to go. When we showed up I told the other Time Share representative that Patricia obligated us to attend it at that point she told me we were free to go. Another thing that was bothersome was that the phone in our room was not working. We tried on & off for an hour to get room service and the phone sounded disconnected. Finally, if you want to get a good spot by the pool you have to go downstairs and put an item on the chair by 7 AM or else you won’t have a chair to sit on. I was extremely disappointed on this property and management.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There I no place to site see are if the area. You got to take a bus to go to the malecón. And to see the colonial town. Other than that. Place is great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Manuel

nice place an good service the staff extremely friendly !
Stayed 4 nights in Jul 2025

6/10 Okay

Tonya Rae

Liked: Cleanliness, staff & service
I liked this property for Nuevo. The beach was close to the property which we liked. The adult infinity pool was great. Things of concern was the pool bar cleanliness. The washing station was questionable as the bartenders were washing the cups with a sponge by hand and I never saw any soapy water or disinfectant type dips. It was a sketchy set-up on our opinion. The buffet is customary for mexico all inclusives. The restaurants were good
Stayed 5 nights in Jul 2025