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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
5 bars/lounges, poolside bar, beach bar
Buffet
Superior Room, 1 King Bed, Beachfront | View from room
Reception

Popular amenities

  • Breakfast included
  • Bar

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    ‪3 min drive‬
  • Playa Bucerías
    ‪4 min drive‬
  • El Tigre Golf at Paradise Village
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Double Room, 2 Double Beds, Ocean View

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Double Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(20 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, 2 Double Beds, Garden View

8.2 out of 10
Very good
(40 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Room, 2 Double Beds, Balcony, Pool View

8.2 out of 10
Very good
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Double Beds, Sea View

1 bedroom, free minibar, in-room safe, blackout curtains

Club Room, 2 Double Beds, Sea View

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

1 bedroom, free minibar, in-room safe, blackout curtains

Club Room, 1 King Bed, Pool Access, Ground Floor

9.2 out of 10
Wonderful
(9 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

8.0 out of 10
Very good
(21 reviews)
  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

7.0 out of 10
Good
(2 reviews)
  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

7.8 out of 10
Good
(24 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

8.4 out of 10
Very good
(27 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

1 bedroom, free minibar, in-room safe, blackout curtains

Club Room, 2 Double Beds, Pool Access, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Change of towels is available on request.
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Krystal Grand Nuevo Vallarta – All Inclusive's great beach location. During your stay, you're just a quick walk from Bay of Banderas. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy Mexican cuisine at Hacienda El Mortero, one of the property's 4 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Indulge with body scrubs, aromatherapy, or body wraps at the spa
  • Services include babysitting, a free kid's club, and a concierge
  • Onsite recreation includes a gym, complimentary bicycles, and yoga classes
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute walk from Bay of Banderas and 6 minutes by car from Nuevo Vallarta Beach
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Vallarta property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children are not allowed in the infinity pool.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 572 out of 1303 reviews
Rating 8 - Good. 355 out of 1303 reviews
Rating 6 - Okay. 203 out of 1303 reviews
Rating 4 - Poor. 92 out of 1303 reviews
Rating 2 - Terrible. 81 out of 1303 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Richelle

Travelled with family
Liked: Staff & service
Disliked: Amenities
Food was not great, rooms are old but most staff are very good. Axcel, Edgar and Gilberto are fabulous. Made our trip!
Stayed 7 nights in Apr 2025

10/10 Excellent

Amber

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great stay all around ! Highly recommended for all.
Great view from balcony of ocean side in night time floor 10
Walking up from pool area
Walking towards pool area
Side of adult pool where access to buffet is and also to the beach
Stayed 7 nights in Apr 2025

10/10 Excellent

paola

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time. The staff and facilities were great. Everyone was helpful specially the check in crew
Stayed 3 nights in Apr 2025

8/10 Good

Cesar

Stayed 7 nights in Apr 2025

10/10 Excellent

Wade Anthony

Liked: Cleanliness, staff & service
I love staying at the Krystal Grand, however there are a few things that I think need attention. The sports bar desperately needs new tables and chairs. And around the pool and by the taco stand there needs to be new tables and chairs. Otherwise, the place is great!
Stayed 7 nights in Apr 2025

8/10 Good

Kenneth Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some bartenders were not the friendliest but the rest of the staff were great. Very impressed with the food. Pools were very nice and the beach was good also. We had an oceanfront room that was very good
Stayed 9 nights in Apr 2025

6/10 Okay

NISHITH

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Very much average property and nothing special about this property. Multiple issues, such as many staff members did not speak English at all. Whenever we ask them something, they reply with yes, but then they will never deliver their services. We had to request them multiple times about things we have already asked them to deliver. Very average and mediocre food options in buffet. Limited restaurant options as well. We stayed there for six night, but we ate at their restaurants only two nights. Even worst was their alcohol collection. Very cheap alcohol collection and horrible cocktails. Even cheaper whiskeys such as black label, 12 years old Chivas Regal, Jack Daniels, etc. were not available to guests and only available to their prestigious guests with black bands. How cheap!
Stayed 6 nights in Apr 2025

8/10 Good

Char

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was great
Stayed 4 nights in Apr 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

6/10 Okay

Marcelo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
this property has so much potential but need to get better food all the same , no shows at nite sky bar need at least a DJ no kids programs or games , place is nice the pool but need more
Stayed 5 nights in Apr 2025

2/10 Terrible

Layla Cherie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I WAS LOCKED IN MY BATHROOM FOR 30 MINUTES!!! The bathroom door lock was not working. I took a shower and then was unable to exit my bathroom. Thank God, my husband was there so that I did not die in the bathroom. My husband called the front desk and they said that they would come fix it. However, it took them 15 minutes. Once the man came to fix the door, he could not get it and left my room for an additional 15 minutes. When he came back. He simply broke the door handle so that he could get me out. I then asked a manager to come to my room to discuss it with me and after they told me they would come to my room multiple times they never did. So I went down to the front desk and the manager, Jorge, told me that it did not sound like an emergency so they did not rush. He also told me that I needed to calm down and come back and talk to him at another time, although I tried to have the conversation in my room and he refused to come to my room and said that managers don’t usually do that to which I responded, do managers typically lock people in their bathrooms for 30 minutes? I will NOT return to this hotel. HORRID MANAGEMENT SERVICES.
Stayed 6 nights in Apr 2025

10/10 Excellent

Michael E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

6/10 Okay

Rex

Business traveller
Liked: Staff & service
The property itself is very beautiful to look at. The greenery is very nice. Pools are great and it was nice to have an adult only pool. Nice beach area as well. Staff was mostly nice and a few genuinely seemed to enjoy their jobs. Property can up short in many other ways though. Really bad cell reception and the wifi/internet rarely worked with any kind of consistency. You have to make reservations for each restaurant except the buffet. You have to plan a couple of days in advance to make reservations and the meals we had at the restaurants were good. The check in process is a bit odd. There is a check-in area in the main lobby but if you have a room other than a standard room then they take you to a room in the lower levels and the process is a bit lengthy. Each guest is given a colored armband and we couldn’t really figure out why except that it mattered what type of liquor the bartenders would serve you. On that topic the drinks are very watered down. Quite a bit of maintenance is needed around the property to structural items but that is easy to overlook. And lastly cleanliness. Plenty of workers constantly mopping, sweeping, and organizing. Biggest issue I saw a couple of times is the trash that guests left on the beach the evening before and just didn’t get cleaned up by staff. In general it’s an OK property if you can overlook the age and other little quirks of the property. Its location is great and the beach is beautiful.
Stayed 6 nights in Apr 2025

8/10 Good

Rachel Lea Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part was the staff and cleanliness here. If felt safe and was the perfect location
Stayed 6 nights in Apr 2025

6/10 Okay

Tuyet Lien

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2025

8/10 Good

David L

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families, could use a little more activities for the children
Stayed 7 nights in Apr 2025

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, me gusto mi habitación, la comida, los empleados, el trato y todo en general.
Stayed 4 nights in Apr 2025

8/10 Good

Denae

Stayed 7 nights in Feb 2025

10/10 Excellent

Jacqueline Marie

Stayed 7 nights in Apr 2025

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay at Krystal Grand - Nuevo Vallarta

Enjoyed a great 5-night stay an Krystal Grand in Nuevo Vallarta. Our ocean-front room had a great view, clean, and provided plenty of room. The buffet restaurant was always excellent with good variety. We also ate at two of the specialty restaurants (reservations required), and enjoyed them. The pools were clean, and not overly crowded. The staff was friendly and helpful.
Stayed 5 nights in Apr 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for an amazing trip! I just love the pool and staff and our room was clean daily
Stayed 5 nights in Apr 2025

8/10 Good

Jordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed my stay at the Krystal. Here’s the good-overall property was maintained beautifully and the adult pool and washroom facilities were maintained perfectly. I loved the activities and the staff were amazing. The bars were stocked with a good assortment of drinks and alcohol and the bartenders were always friendly and accommodating. Here’s the “opportunities”-our room was very run down and needed a refresh and the housecleaning staff did the bare minimum to keep our room clean. Overall the food was just okay. We couldn’t get any reservations in the restaurants other than the Mexican cafe and we had to eat at 10:00. The buffet was hit and miss. Some days it was really good and some days it wasn’t. That being said I could always find something to eat. Overall I felt that there were too many people in the resort as at one point we had to wait a 1/2 hour to get a table(especially in the morning). Overall 4/5 stars. Thank you to all of the staff who made our stay very memorable.
Stayed 7 nights in Apr 2025

2/10 Terrible

Carmela Yvonne

Travelled with family and small children
Disliked: Cleanliness, amenities
We stayed here for 4 nights, although the staff was very friendly and attentive, what I didn't like was the food choices, mostly it was on repeat. And for the 2/4 nights we stayed there they had the music so loud with DJ by the pool area up until 10pm. It was terrible when you have a baby with you and wanting to also sleep early!! we couldn't sleep until they stopped playing the music at 10pm, I even have to ask the front lobby and they were just ignoring my request. I usually do not complained but the loudness was just ridiculous!!! specially it was a family friendly hotel resort not an only adult result, they should be thinking of those families who have younger children that wants to relax
Stayed 3 nights in Apr 2025

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Bindu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the smaller end. Nice and convenient to the rooms. Food availability good. Wifi not great, kept cutting out.
Stayed 8 nights in Apr 2025