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Krystal Vallarta - All Inclusive

3.5 star property

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Photo gallery for Krystal Vallarta - All Inclusive

On the beach
Deluxe Room, Mountain View
Business centre
3 outdoor pools, open 9:00 AM to 6:30 PM, pool umbrellas, pool loungers
1 bedroom, in-room safe, desk, blackout curtains

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • All-inclusive
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Francisco Medina Ascención S/N, Zona Hotelera, Puerto Vallarta, JAL, 48300
  • Place, La Isla
    ‪3 min walk‬
  • Place, Hotel Zone Beach
    ‪5 min walk‬
  • Place, Cruise Ship Terminal
    ‪10 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View

Deluxe Room, Mountain View

  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, Sea View

  • Sea view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, Ocean View

  • Ocean view
  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Garden View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Garden View

  • Garden view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Sea View

  • Sea view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, blackout curtains

Standard Room

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View

  • Resort view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Resort View

Superior Room, Resort View

Superior Room, Resort View

  • Resort view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

  • Sleeps 4
  • 2 Double Beds

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  • All-inclusive
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About this property

Krystal Vallarta - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Cruise Ship Terminal
At Krystal Vallarta - All Inclusive, hit the beach, dine onsite at Aquamarina, or enjoy a drink at one of the property's 2 bars/lounges.
Krystal Vallarta - All Inclusive offers 388 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a waterslide and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Krystal Vallarta - All Inclusive. During your stay, you're just a quick walk from Bay of Banderas. You'll find features like free WiFi in public areas, plus 3 outdoor pools and 3 restaurants.
  • Free WiFi
  • Enjoy Regional cuisine at Aquamarina, one of the property's 3 restaurants and 2 bars/lounges
  • Self parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Amenities include 3 meeting rooms, conference space, and an elevator
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Cruise Ship Terminal and Bay of Banderas
Krystal Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Krystal Vallarta - All Inclusive, you'll find 3 outdoor swimming pools, a waterslide, and a fitness center. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 11819 square feet (1098 square meters) and includes conference space. The family-friendly Krystal Vallarta - All Inclusive also features a complimentary children's club, pool umbrellas, and an elevator. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Puerto Vallarta property is smoke free.

Aquamarina - This buffet restaurant specializes in Regional cuisine. Guests can enjoy drinks at the bar.
Las Velas - This buffet restaurant is located on the beach and specializes in Regional cuisine. Guests can enjoy drinks at the bar. Open select days.
Lobby Bar - Onsite lobby lounge. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 50 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 3 restaurants

Restaurants on site

  • Aquamarina
  • Las Velas
  • Lobby Bar

Things to do

  • 3 outdoor pools
  • Free children's club
  • Gym
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Free children's club
  • Waterslide

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • 11,819 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Vallarta - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 6:30 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Vallarta
Krystal Vallarta All Inclusive
Krystal Vallarta - All Inclusive Puerto Vallarta
Krystal Vallarta - All Inclusive All-inclusive property

Krystal Vallarta - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 246 out of 875 reviews
Rating 8 - Good. 194 out of 875 reviews
Rating 6 - Okay. 170 out of 875 reviews
Rating 4 - Poor. 128 out of 875 reviews
Rating 2 - Terrible. 137 out of 875 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Jose Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Oct 2025

6/10 Okay

Ruben

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is under construction ad it is not mentioned at time of booking, also the beach area needs to be cleaned once in a while and the check out time is specified at 11:30 on Expedia but it is actually at 11:00.
Stayed 9 nights in Oct 2025

2/10 Terrible

Jordan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property is under construction which is not advertised. Prices are high for what you have to experience. The Main pool is closed. Beach bars are poorly staffed and equipped. Rooms are okay. But overall experience was poor. Go to another resort.
Stayed 1 night in Oct 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Black water coming out of one side of the pool Sewage I couldn't believe it, I asked for help and they already reported it but they didn't do anything . There are no chairs and tables on the bar to sit and enjoy and watch TV I went to the reception and told them and they did nothing The pool full of people and the beach dirty. We went to another hotel and paid to use the pool and enjoy. And restaurants close, they shouldn't close
Stayed 5 nights in Oct 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Maybe let people know ahead of time that the building is under construction so people look at other options
Stayed 11 nights in Oct 2025

4/10 Poor

Alla Vasilyevna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator broke down and they didn’t fix even though we reported multiple times. The air conditioner was working everywhere
Stayed 5 nights in Oct 2025

6/10 Okay

Cherylane

Stayed 1 night in Sep 2025

2/10 Terrible

Aaron Evodio Perez

Travelled with family
Disliked: Property conditions & facilities
Therw was not good food. No seats in the lobby, the pool was too crowded
Stayed 3 nights in Sep 2025

6/10 Okay

Martín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Celebrating Mexican Independence at Krystal

Hotel is dated. One of the swimming pools was being remodeled. The second swimming pool was in full swing with nice music and water aerobics. Property’s prime location makes this place very sought after, and rooms are very clean and well kept. Above all, the staff makes guests very welcomed. Waiting staff is the best! Specially Arturo and “Maple” (nickname) Beaches are very beautiful, food is great. Drinks are water-down and beer is flat…
Stayed 4 nights in Sep 2025

4/10 Poor

McGuire

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this property had the potential to be something great. But the issue that I had and I thought wasn’t right was they were under construction and that was not made clear when anywhere when booking this hotel. So the three restaurants wasn’t true. The pools were dirty a lot of times. And there was no AC expect in your rooms so the idea of hanging at the bar wasn’t even a thought because you would stand there in your own sweat while drinking. It had a really bad smell in many areas. I thought the staff was the highlight until someone stole my fiancé shirt that we had just bought that morning. We left our room and the shirt was gone which was very strange to us. Overall just wasn’t even a good experience at the hotel mexico itself was amazing the location was great we were near everything. I think this hotel would be great after the remodels they should have just communicated that sometime through the booking process if it’s by email or having it listed on the app. But overall this hotel was be 2/5 stars at this current moment I wouldn’t recommend and I won’t be going back. And that takes a lot for me to stay because I am very easy to please hotel wise and this one definitely disappointed me.
Stayed 5 nights in Sep 2025

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities, room comfort
This is by far the not all inclusive you think your getting so do yourself a favor dont waste your time .. Satyed 7 days the food was repetitive all 3 meals at the only 2 locations to eat after the 2nd day i removed the all inclusive bracelet and continued meals on the streets for a way better quality for pennies on a dollar. The cleanliness is waht i would give them the only best service. Two tvs in a so called lobby niether one worked the bar is a total of 2 foot wide no seating and a line to get 1 margarita so your better off drinking out on the strrets as well,...would never consider this place again or to any one.... Beach ⛱️ rocky and red flag at all times no entry so you need to boat into another island to swim
Stayed 6 nights in Aug 2025

2/10 Terrible

Shantell Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2025

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Roger Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Not as advertised.not as advertised. Resort had two less pools and was smaller than advertised online. Should have been notified of construction
Stayed 7 nights in Jun 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Tara, Sooke

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed at this resort after being at the Krystal Grand for 5 days. Krystal Vallarta is so inferior to the Grand. They only had the open air buffet near the pool, for food options. Even though when we checked in we were told there would be other options, we only were able to eat at that one spot. Every time we went to the buffet we were not greeted, even though it was not busy and staff saw us sit down. Id have to wave someone over just to take a drink order. The buffet would open late for its meal service. There wasnt even butter out to put on the buns. No salt and Pepper either. As far as I could tell there was no service at the beach. You had to go get your own drinks. Also, the drinks were not made with real juice. Couldn't even get real orange juice in a mimosa or Lime in a margarita. The listing/website doesnt accurately depict the resort. I much preferred the Krystal Grand. Staff there were very attentive and made sure we had what we needed and wanted. I wont come back to here. It was way over priced for what we got.
Stayed 2 nights in Jun 2025

8/10 Good

sharon

Liked: Cleanliness, staff & service
There was construction going on which was loud! They were working on something near one pool and thought they could work on it somewhere else away from the pool and people!!
Stayed 14 nights in Feb 2025

10/10 Excellent

Frank R

Travelled with partner
Liked: Cleanliness, staff & service, amenities
All great overall
Stayed 5 nights in May 2025

6/10 Okay

Caroline Julia

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

Federico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
VERRY POOR LOCATION LOOKS LIKE THEY DO NOT GIVE A GOOD MANTEINANCE EVRYTHING IS DIRTY AND OLD FOR THE PRICE THAT WE PAID I CAN GET BETTER PLACES NOT GOOD FOOD NOT GOOD PLACE
Stayed 7 nights in May 2025

8/10 Good

Raul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Construction around the hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Feb 2025

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved having access to different activities
Stayed 2 nights in Apr 2025

8/10 Good

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot understand all the bad reviews. For the price, this place checks all the boxes. It’s not a 5 star resort, nor are they charging 5 star prices. The food was plentiful and we filled our bellies at every meal. The staff were friendly and attentive. The facility, room and pools were clean. There were employees everywhere all the time to cater to guests needs and maintain the resort. My kids (7 and 8) loved it. They felt safe, were treated kindly by guests and employees and had the run of the place. We were there on Easter and some of the employees helped me hide eggs for my kids to find in the open grass area. The construction noise was not obnoxious or constant. It’s Mexico- of course there’s construction. If it fits your budget and you want to travel- book it. We could walk to grocery and convenience stores, the cruise terminal… Taxi’s, Ubers, buses are all easy to obtain.
Stayed 5 nights in Apr 2025

2/10 Terrible

MORGAN MAY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025