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ZenHarmony Suites

3.0 star property

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Photo gallery for ZenHarmony Suites

Garden
Flat-screen TV
Restaurant
Courtyard view
2 bedrooms, in-room safe, blackout curtains, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
261 Calle Havre Díaz Ordaz, Puerto Vallarta, JAL, 48310
  • Place, Plaza Caracol
    ‪9 min walk‬
  • Place, Hotel Zone Beach
    ‪9 min walk‬
  • Place, Playa Las Glorias
    ‪16 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬

Room options

View all photos for Superior Suite

Superior Suite

Superior Suite

8.0 out of 10
Very good
(4 reviews)
  • 59 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Economy Suite

2 bedrooms, in-room safe, blackout curtains, free WiFi

Economy Suite

8.2 out of 10
Very good
(11 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Jetted bathtub

Junior Suite

  • 6 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite

2 bedrooms, in-room safe, blackout curtains, free WiFi

Suite

  • 6 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | Terrace/patio

Deluxe Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 6 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Family Suite

2 bedrooms, in-room safe, blackout curtains, free WiFi

Family Suite

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 6 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

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About this property

ZenHarmony Suites

This smoke-free hotel features an outdoor pool, a restaurant, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite.
ZenHarmony Suites offers 40 air-conditioned accommodations with safes and blackout drapes/curtains. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, cookware/dishes/utensils, and dishwashers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at ZenHarmony Suites, you'll be within walking distance of Bay of Banderas. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the family restaurant
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, laundry facilities, and a terrace
  • 14 minutes by foot from Bay of Banderas and a 3-minute drive from Playa Las Glorias
There's a restaurant on site. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at ZenHarmony Suites. Free self parking is available.

This 3-star Puerto Vallarta hotel is smoke free.

Restaurante ZenHarmony - Onsite family restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Restaurante ZenHarmony

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Oven

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.

Property is also known as

ZenHarmony Suites Hotel
ZenHarmony Suites Puerto Vallarta
ZenHarmony Suites Hotel Puerto Vallarta

ZenHarmony Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 102 out of 245 reviews
Rating 8 - Good. 78 out of 245 reviews
Rating 6 - Okay. 36 out of 245 reviews
Rating 4 - Poor. 13 out of 245 reviews
Rating 2 - Terrible. 16 out of 245 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here twice and had a great stay both times. Location, location, location - the apartments are close to everything needed for a great vacation. I'd just suggest that visitors bring dish washing materials and coffee filters (basket) if you want to make coffee. Comfy beds, fantastic pool and really wonderful staff. We hope to stay here again.
Stayed 5 nights in Nov 2025

10/10 Excellent

RICHARD ALLAN

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was very friendly and helpful
Stayed 4 nights in Dec 2025

4/10 Poor

Jesse

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we had purchased a two bedroom suite to fit our family of 5, there were only two towels, no soap for washing dishes in the kitchen sink, no trash bags for collecting trash (which the manager told us we need to do and dispose of ourselves). The couch with pull out bed was very dirty, old, and worn to the point that the staff had covered the couch with a sheet before we got there to hide it. The back door to the patio was broken, the shower drain didn't drain well. When we used the shower, we were standing in 3 inches of water the whole time. The room, especially the fridge had a really odd smell which wasn't pleasant to be in at all. The best thing about this place is that the pool was very nice, and the garden area around the pool was pretty well maintained. The buildings overall need a lot of updates and care. We came during the rainy season (mid October) and we were happy with the pool condition even after it rained with so many trees around. However we would hesitate to stay here again especially during the rainy season because the sewer line on the street outside the hotel was overflowing and flowing into the street which made the whole area stink really bad. That's something that the hotel management may not be able to fix since it's outside of their property. The staff wasn't available in the evenings to help with anything. It's more run like an AirBnb vs. a regular hotel. There's not staff on site 24-7.
Stayed 3 nights in Oct 2025

10/10 Excellent

luis a.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of my favorites places
Stayed 5 nights in Jun 2025

6/10 Okay

Randy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Our 2nd stay

We stayed here about a 6 months ago, was a good stay in a nice quiet clean room. This time we paid more for their best "Superior" room, first one was simply gross with handprints and fingerprints on the walls and switches. Room looked unmaintained. So we had them move us, ended up in a newer cleaner room, same room as 6 months prior but this time we had paid more. The text number they guve for contact stopped answering back when I asked for an explanation. Internet also didn’t work in both rooms and the pool was milky and literally falling apart (a number of kids were playing by finding tiles and had piles of them). Wont go back again...
Stayed 2 nights in Apr 2025

8/10 Good

Michael John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself could do with a little TLC but was in a great location, clean rooms, quiet and good and quick service. We will go back!
Stayed 7 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick stop with family

-My family stayed for one night. -The hotel let us check in at noon as we had to check out of our previous accomodation by 1100. -The lady that was working while we were there was super helpful and very kind to us. -We enjoyed the pool. My child LOVED the pool, he had so much fun in there. -We had to check out before 0330 in the morning as we had an early flight to catch. That part was a little bit of a hassle...we could not use the gate near our room as they keep the gates locked from 2100-0900, so we had to take all of our luggage to the main gate through the brick sidewalks and cobble stone. It was quite noisy, possibly woke up other guests. -The location was good, close to a lot of places to eat and shop. -I would stay again.
Stayed 1 night in Mar 2025

6/10 Okay

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property is dated....uneven grounds.Only access to one entrance ....our unit was right by an entrance but we had no access to it....had to walk to the main entrance.
Stayed 7 nights in Feb 2025

8/10 Good

Marlene J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family meeting stay.

Stay was good. Good service. Only thing was no kitchen sink stopper that work to keep water in. And Tv was only Mexican, could finger out how to change to English but did get stingray English music. It was only a 2 day stay so it was ok. Will stay again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Camil

Stayed 1 night in Feb 2025

6/10 Okay

Marie Brigette

Travelled with partner
Disliked: Amenities, property conditions & facilities
There is no restaurant on site even though it says there is one in the description of the hotel. No one working at front desk EVER! The only communication was with Whats App. Messages were replied to but it was inconvenient. No housekeeping services unless you pay for them. This was not what we expected. It was an apartment style rental that seems to be set up for more of a long term rental situation. We felt secure no issues there. There are also many gate entrances however those are only for long term guests so added a lot of unnecessary steps to your room. I wouldn't say don't stay here but be prepared for a very underwhelming stay! We never used to pool so can't speak to that.
Stayed 7 nights in Jan 2025

8/10 Good

Maria

Liked: Cleanliness
Disliked: Staff & service
When I arrived there was no one to greet me. Two lovely couples from Saskatchewan helped me out until the manager showed up. The unit itself was fine but not very well stocked. You start off with one roll of toilet paper and nothing to wash dishes with - I had to purchase my own. Not much in the way of cutlery or glassware but I was by myself so it wasn’t too traumatic. The pool area was great with plenty of seating and the size of the pool was good too. Would I go there again? Maybe because I know what to expect and if the price was right.
Stayed 14 nights in Jan 2025

8/10 Good

James

Liked: Staff & service
Disliked: Property conditions & facilities
this is more of an apartment building than hotel. The three of us were given only one set of keys, and that included to only one gate, so coming and going was often very inconvenient. We were locked out initially and there was no one to greet us even though we arrived before 6 PM we never checked in or checked out; just talked to a security guard.
Stayed 14 nights in Jan 2025

8/10 Good

Nik

Liked: Cleanliness, staff & service, amenities
It was overall a great stay. The room was great and quiet but missing a few tiny details like a wastebasket for the kitchen and i had to find an ignition source to light the stove. But the staff was helpful when they could understand me and overall i would recommend this place!
Stayed 7 nights in Jan 2025

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't judge a book by it's cover

Honestly, when we rolled up, we were skeptical. We glt walked half way in, even more skeptical. Didnt realise at that pount we were at an unrenovated potion of the property. Go to out building, was nice, inside was great, service was great, everything was great! Ill admit, property could use a little more care and pool need sa re-tile. But overall, very sstisfied! Our family wouod hapily stay again for a day, week, month or year!!!!
Stayed 2 nights in Jan 2025

6/10 Okay

Jeffrey

Travelled with partner
Disliked: Amenities, property conditions & facilities
Our room was large and the beds were good. A few kitchen supplies were included. The grounds and pool have seen better days. For the price it was ok. Room cleaning staff were excellent and friendly.
Stayed 2 nights in Jan 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

caroline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away from this hotel.

Was not possible to get cleaned up properly as the shower had barely any water coming out. This is an old ran down place in bad part of town. Jorge and staff were very nice but this hotel is hopeless and dont even have a front desk open at all. Stay far away if you want to enjoy your vacation. We left on day 4 of 10 and still hoping for some kind of a refund.
Stayed 10 nights in Dec 2024

2/10 Terrible

AZUCENA

Disliked: Cleanliness, property conditions & facilities
Furniture is dirty, stained; towels were ragged, toilet has a black ring; building needs maintenance, it looks terrible. Manager asked to be paid in cash, stated the terminal did not work. Would never stay here again, nor I recommend this place.
Stayed 1 night in Dec 2024

10/10 Excellent

Miah Saudul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Safe and quiet place for family.
Stayed 7 nights in Nov 2024

10/10 Excellent

Charlie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

The hotel was nice for the cost and i was only there for 2 nights. My only complaint was the sofa in the living room was stained. The pool was wonderful, the beds were comfortable and all the staff were great. The TV had a function for English language so i appreciated that not being fluent in Spanish.
Stayed 2 nights in Dec 2024

6/10 Okay

John

Liked: Staff & service

You get what you pay for.

I paid $371 for a week which was a positive. Negatives/questionables - Not clean - stains all over sofa, dirty dishes in cabinets and drawers upon arrival - You have to pay $10 each day you want cleaning service no matter how long you stay - No soap, but 2 semi used shampoos in shower - Oven didn’t light without a lighter - Safe didn’t work due to dead batteries which they replaced, but never brought a cover for the battery compartment which when closed was necessary to keep the batteries from falling out when closed. - Hodgepodge of kitchen utensils and supplies - inconsistent number of bowels, plates, glasses - Lax enforcement of published pool rules regarding glass and loud Music - I was initially only provided 1 towel, but was given more upon request. - Multiple buildings with some old and mixed in with the renovated ones - They did bring a sponge and dish soap when I requested them so I could clean my dishes. - You are expected to take out your own trash to the corner. - Water pressure low - Outside noises seemingly radiate into the building. - If you lose the keys you have to pay a locksmith to change the locks and provide extra keys - Many of the staff and seemingly their families live on site which is good and bad. Postives Interior gated free parking 2 bedrooms 54” Roku TV Clean pool on-site Partially manicured grounds Full kitchen with a small oven and stove GM readily available via WhatsApp
Stayed 7 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness
I really liked the full kitchen with gas stove. Full fridge with freezer. Thus is good for a long stay. Also has a laundry room for manual washing out your clothes. AC works well. Beds and couch were fairly comfortable too. Good location near grocery and market. 10 minutes walk to beach but quiet at night Pending on the guests.
Stayed 21 nights in Nov 2024

4/10 Poor

Martha Georgina

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty, the room they assigned me was not clean, there is no elevator and I was on the fifth floor
Stayed 5 nights in Nov 2024

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Main issue is the water pressure is non existent and the staff are often not there making it difficult to ask questions. I also could not use the stove the entire time I was there (1 week) because it probably needed a lighter and there wasn’t one available
Stayed 7 nights in Nov 2024