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Kau Rio Serrano

3.0 star property

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Photo gallery for Kau Rio Serrano

Living area
Terrace/patio
Superior Double or Twin Room
Living area
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
Villa Serrano Lote 10 s/n, Torres del Paine, Última Esperanza, 6170000
  • Place, Serrano River
    ‪1 min walk‬
  • Place, Torres del Paine National Park
    ‪8 min drive‬
  • Place, Lago Pehoe
    ‪29 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

  • Mountain view
  • Sleeps 3
  • 3 Large Single Beds OR 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Kau Rio Serrano

This lodge features free breakfast, free self parking, and free WiFi in public areas.
Kau Rio Serrano offers 9 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
During your stay at Kau Rio Serrano, you're just a quick walk from Serrano River. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a terrace
  • Steps from Serrano River and 7 minutes by car from Torres del Paine National Park
Free breakfast is available daily. WiFi is free in public spaces. Free self parking is available.
Guests are served free continental breakfast daily from 6:30 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

Room amenities

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 2 weeks before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Kau Rio Serrano

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in information. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Kau Rio Serrano Lodge
Kau Rio Serrano Torres del Paine
Kau Rio Serrano Lodge Torres del Paine

Kau Rio Serrano Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ralf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to experience Torres Del Paine! Great hospitality, perfect staff, exceptional cuisine!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for housing us at your property and helping us to arrange transportation.
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Verified traveller

Warning!

We arrived here after receiving multiple confirmations and paying $3k USD but the entire place was closed for the season. I would never recommend this place as they put us in a very dangerous situation. They did absolutely nothing to help us find another accommodation during the middle of the off season and night. They royally messed up, and we couldn’t even reach them to figure out what was going on. Their neighbor is wonderful and very accommodating- Konkashken Lodge. We went to Lago Grey last minute who was able to take us in, and it was a blessing in disguise. Lago Grey is perfect- great food, stellar views and location, and awesome experiences, not to mention half the cost!
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Heather

Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023