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Finest Punta Cana by The Excellence Collection - All Inclusive

5.0 star property
VIP Access

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Down duvets, free minibar, in-room safe, free cots/infant beds
Down duvets, free minibar, in-room safe, free cots/infant beds
Couples treatment room(s), sauna, steam room, body treatments
Down duvets, free minibar, in-room safe, free cots/infant beds
Down duvets, free minibar, in-room safe, free cots/infant beds

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪13 min walk‬
  • Macao Beach
    ‪19 min drive‬
  • Cana Bay Golf Club
    ‪26 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪40 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite with Private Pool

View from room

Junior Suite with Private Pool

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View

Down duvets, free minibar, in-room safe, free cots/infant beds

Junior Suite Ocean View

  • Ocean view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Swim-Up Suite

Resort view

Junior Swim-Up Suite

  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

View from room

Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for FREE UPGRADE TO FINEST CLUB FAMILY SUITE

View from room

FREE UPGRADE TO FINEST CLUB FAMILY SUITE

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite Garden Or Pool View

View from room

Junior Suite Garden Or Pool View

  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

View from room

Terrace Suite with Plunge Pool

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

View from room

Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

View from room

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite + 20% OFF SPA

View from room

Excellence Club Junior Swim Up Suite + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

Down duvets, free minibar, in-room safe, free cots/infant beds

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

Down duvets, free minibar, in-room safe, free cots/infant beds

Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Courtyard view

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Balcony view

Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Family Suite

Courtyard view

Pool Family Suite

  • 163 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

Courtyard view

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Resort view

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

Down duvets, free minibar, in-room safe, free cots/infant beds

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

  • Ocean view
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Beachfront Suite

Down duvets, free minibar, in-room safe, free cots/infant beds

Finest Club Beachfront Suite

  • Ocean view
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Pool Family Suite

View from room

Finest Club Pool Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Junior Suite with Private Pool

View from room

Finest Club Junior Suite with Private Pool

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Imperial Family Suite with Plunge Pool

View from room

Finest Club Imperial Family Suite with Plunge Pool

  • Ocean view
  • 232 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Beachfront Suite with Private Pool

View from room

Finest Club Beachfront Suite with Private Pool

  • Ocean view
  • 88 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

Courtyard view

Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FAMILY SUITE

View from room

FREE UPGRADE TO FAMILY SUITE

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Junior Suite Garden Or Pool View

View from room

Finest Club Junior Suite Garden Or Pool View

  • 74 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Finest Punta Cana by The Excellence Collection - All Inclusive

Luxury property on the beach, with outdoor pool
Catch some rays on Finest Punta Cana by The Excellence Collection - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Finest Punta Cana by The Excellence Collection - All Inclusive offers 455 air-conditioned accommodations with free minibar items and minibars. Beds feature down comforters. A pillow menu is available. 65-inch Smart televisions come with digital channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the pool at Finest Punta Cana by The Excellence Collection - All Inclusive. During your stay, you'll be within walking distance of Sirenis Aquagames Water Park. Enjoy features like free WiFi in public areas and free valet parking, plus 11 restaurants.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine at The Market Kitchen, one of the property's 11 restaurants and 17 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, facials, or aromatherapy at the spa
  • Services include a free kid's club, a concierge, and luggage storage
  • Onsite recreation includes a private beach, a gym, and fitness classes
  • Guests have great things to say about the helpful staff and the family-friendly amenities
  • 0.7 mi (1.1 km) from Sirenis Aquagames Water Park and 6.8 mi (10.9 km) from Macao Beach
  • Airport shuttle service available for a fee
Finest Punta Cana by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Finest Punta Cana by The Excellence Collection - All Inclusive like a complimentary children's club and an outdoor pool.

There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 17 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a fitness center, and a garden. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

The Market Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Lizo - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Brass Steakhouse - This steakhouse serves dinner only. Open daily.
Melting Point - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Duke's Lobster & Seafood - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 restaurants
  • 17 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brass Steakhouse
  • Duke's Lobster & Seafood
  • Lizo
  • Melting Point
  • The Market Kitchen

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Pilates classes

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Outdoor furniture
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (149 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (114 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Finest Punta Cana by The Excellence Collection - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 238 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Punta Cana
Finest Punta Cana by The Excellence Collection All inclusive

Finest Punta Cana by The Excellence Collection - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1238 out of 1708 reviews
Rating 8 - Good. 251 out of 1708 reviews
Rating 6 - Okay. 111 out of 1708 reviews
Rating 4 - Poor. 53 out of 1708 reviews
Rating 2 - Terrible. 55 out of 1708 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

michael a

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property from the rooms to the grounds around it everything was very well kept. The staff was the best we have seen at any of our other stays, excellent service everywhere we went. I’d definitely recommend this property to anyone visiting the island.. Very Very good !!!!
Stayed 6 nights in Jan 2025

8/10 Good

Olesya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Tyla

Stayed 5 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jan 2025

4/10 Poor

Joe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was beautiful and kept up well. However, floors in the room and bathroom (including shower) were slippery. Getting in and out of the jacuzzi in the room was slippery & felt unsafe. The food was poor to mediocre, & the gluten-free option was not gluten free. Was served wrong entree in another restaurant, a steak that was tough and inedible. Another meal, where I specifically said no octopus, had octopus. Was served barely cooked inedible lamb chop that I’d asked for well done. Going to the (fake) restaurants was disappointing and stressful. Loved the pools and the beach was lovely, but will not return because of the constant frustration and quality of the food. Also got a massage on the beach by a woman who was doing it hard, and though I asked her several times to do it more softly, she continued to do it so hard, my lower leg was sore and red the next day and I had to see the doctor and get medication, totalling $240.
Stayed 6 nights in Jan 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything at this hotel everything was included.
Stayed 6 nights in Jan 2025

10/10 Excellent

NOLAN CHARLES, NORTH YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, likely one of the top 3 resorts in Punta Cana. You must have Finest club, even with family, and must chose a swim up or private pool options. These are the best to enjoy ! The Finest club is top. Entertainment team (July, Soleda etc) are super nice and do great job. Some shows are really top (Magic, Jackson). Food market buffet is really great (especially the 2 pasta cook guys, and the burger Wilkin cook). We loved the buffet. Specialty restaurants are OK (Brass is likely the best; Melting pot is so-so; Duke's is Ok, but has the great beach patio! we did not try the other). Tennis, paddle, billard are super great (Roni is nice). So many pools to enjoy, and bars, so many chairs, so many towels, so many nice bartenders and star cocktail makers like Ronicet (with a black arm band). Yes, expect a few glitches but minor: no archery if younger than 12 y-o because they do not have kid size, access to fitness room is guarded by a very unfriendly "trainer" (one tall one looks nice, but the smaller one is a bully bad mannered, no other 5-star hotel in the world has prevented me to enter and do some eliptic together with my 8 y-o son); the rare bad apples at the lobby or even at the club (1 staff only in my experience, all others are fine! if he says no... don't accept, insist and then ask for someone else or the manager!! all other staff want to help and can! if you deal with one who says no, do not accept this lazy answer! everything is possible in this amazing resort!).
Stayed 7 nights in Jan 2025

8/10 Good

Burak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except it is really difficult to find availability at the restaurants for dinner, you have to wait min 45 min to be seated
Stayed 7 nights in Dec 2024

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Tyler Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t usually write reviews, but I had to share my experience with this resort. I’ve stayed at many resorts in the past (this being the first review) and since this is my first time visiting the DR, I turned to reviews to make a decision on the stay. After reading countless reviews, this resort stood out with the best feedback—and it did not disappoint. This was my mother’s and my first time visiting the Dominican Republic, and our stay at the Excellence Hotel exceeded all expectations. The food at the buffet was okay, the restaurants had better selections. The resort offers 13 incredible restaurants to choose from, but what truly made our visit exceptional was the staff. A special shoutout to Junior, Jeremi, and Aracelis, who were not only fun but also went above and beyond to ensure everyone was engaged and having a great time. Those three definitely made everyone’s stay a little bit more fun and exciting. The rooms and the entire resort were impeccably clean, which is very important to both my mother and me. Whether you're traveling as a family (they offer so much for kids!) or looking for a more peaceful escape on the adults-only side, this resort caters to everyone. I will definitely be returning and highly recommend this resort to anyone looking for an exceptional vacation.
Stayed 5 nights in Jan 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Jay

Stayed 4 nights in Jan 2025

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff & beautiful resort
Stayed 4 nights in Dec 2024

10/10 Excellent

m.qasim

Travelled with family
Liked: Cleanliness, staff & service
The food was very cute and the result is really good. The stuff is excellent. Everything else was very nice.
Stayed 8 nights in Jan 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in the Club section. Was with my children and grandchildren. Excellent facility for family vacation
Stayed 4 nights in Jan 2025

4/10 Poor

Francesca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service was terrible. We do NOT recommend you to stay in this hotel. The staff was not nice and we had major inconvinence at every restaurant. The only staff member that made our experience pleasant was Kelvin at the Italian restaurant. Other than that, the staff seemed like they did not wanted to be there and unhappy. Also, we paid for a room upgrade for the lower floor with a private pool but never where able to use it because it NEVER had sun exposure since it was looking to the back. Totally not worth paying the extra fee for the upgrade. The food was 5/10, the service 2/10.
Stayed 5 nights in Dec 2024

6/10 Okay

Evaldas

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Need improvement on the food
Stayed 14 nights in Dec 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but food can be improved upon
Stayed 7 nights in Dec 2024

2/10 Terrible

Antonette

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

2/10 Terrible

Patrick Vander

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Jason Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Vsevolod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2024

8/10 Good

Kwang

Be mindful of restaurants that you have to reserve
Stayed 6 nights in Dec 2024