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Paradisus Grand Cana - All Suites - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Paradisus Grand Cana - All Suites - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Private beach nearby, white sand, free beach shuttle, sun-loungers
Premium bedding, pillow-top beds, minibar, in-room safe
Water park
Premium bedding, pillow-top beds, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast included

Explore the area

Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001
  • Cocotal Golf and Country Club
    ‪6 min walk‬
  • Los Corales Beach
    ‪7 min drive‬
  • Bavaro Beach
    ‪17 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite (Master, Swim-Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Master, Swim-Up)

  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge, Master)

  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge)

  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge, Swim Up)

  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms (Family Concierge, Master)

  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Master Suite

  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Premium bedding, pillow-top beds, minibar, in-room safe

One Bedroom Suite

  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Master Suite

Premium bedding, pillow-top beds, minibar, in-room safe

2 Bedroom Master Suite

  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms (Master, Swim-Up)

  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

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About this property

Paradisus Grand Cana - All Suites - All Inclusive

Art Deco hotel with 7 restaurants and 3 outdoor pools
7 restaurants, 3 outdoor pools, and a full-service spa are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, free water park access, 5 bars/lounges, and a health club are onsite.
Paradisus Grand Cana - All Suites - All Inclusive offers 432 air-conditioned accommodations with outdoor private hot tubs and minibars. These individually decorated and furnished accommodations have separate dining areas and include double sofa beds and dining tables. Pillowtop beds feature premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MAIA has 8 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the pool at Paradisus Grand Cana - All Suites - All Inclusive. During your stay, you're just a quick walk from Cocotal Golf and Country Club. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • The 7 restaurants, beach bar, and poolside bar offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with aromatherapy, mud baths, or Swedish massages at MAIA
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a golf driving range
  • Guests have great things to say about the pool and the helpful staff
  • Just a 2-minute drive from Cocotal Golf and Country Club and 7 minutes from Downtown Punta Cana
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
Some rates at Paradisus Grand Cana - All Suites - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

A private beach is featured. As a guest of Paradisus Grand Cana - All Suites - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, a health club, and spa services are also featured at the luxury Paradisus Grand Cana - All Suites - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana hotel.

Guests are served free buffet breakfast daily from 7:30 AM to 11:00 AM.
Paradisus Grand Cana - All Suites - All Inclusive has 7 restaurants on site.

All-inclusive details

All-inclusive room rates at Paradisus Grand Cana - All Suites - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Kids club

Lessons/classes/games

Bartending

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 27-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Low-height door lock
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: DOP 5400 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5400 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Grand Cana All Suites
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites - All Inclusive Hotel
Paradisus Grand Cana - All Suites - All Inclusive Punta Cana

Paradisus Grand Cana - All Suites - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 553 out of 960 reviews
Rating 8 - Good. 172 out of 960 reviews
Rating 6 - Okay. 98 out of 960 reviews
Rating 4 - Poor. 66 out of 960 reviews
Rating 2 - Terrible. 71 out of 960 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet resort and hard to get to eat at the other restaurants.
Stayed 5 nights in Jan 2025

10/10 Excellent

Sarah

Stayed 5 nights in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

2/10 Terrible

Angelica

Travelled with partner
Disliked: Cleanliness
There was plenty of mosquitoes I got bitten so many times
Stayed 5 nights in Jan 2025

10/10 Excellent

Karina

Stayed 2 nights in Jan 2025

2/10 Terrible

MARTIN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Managment complete disregard for guest experience
Stayed 8 nights in Jan 2025

2/10 Terrible

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a very disappointing experience at this resort during my recent trip to Punta Cana. Check-in was good but then once you turn down signing up to be a Circle Member, the service changes. Issues included and were not limited to; * Unable to make dinner reservations despite the restaurants being mostly empty at night * Needed to call for restock of the in-room fridge daily * Food at the buffet was cold and repetitive.Whatever we ate at lunch was just left there for dinner. * Service once we did manage to get a dinner reservation was terrible.You would place your order and servers would conveniently forget portions of your order. Food was cold.Service was very slow. But the icing on the cake for us was when we were told that a very large group had booked the whole resort and were beginning to arrive Tuesday evening.We were checking out on Thursday. We didn't have a problem with a large group but what we did have a problem with was how this group overran the resort as they were arriving.There was no regard whatsoever for the other guests at the resort. Restaurants were closed. The buffet was literally closed and we were moved to an area outside on the grass. This is not what I paid for. This was a terrible way to treat guests that paid a good amount of money to visit this resort. We ended up ordering room service for the last couple of days we were there. It would have been nice to know prior to booking that a large group was expected on such and such dates.
Stayed 7 nights in Jan 2025

2/10 Terrible

Kervin

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Nov 2024

4/10 Poor

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
The resort closed the main buffet, sports bar, and beach restaurant to allow for a large group. No information was given before my stay that this was occurring and to me it seemed like false advertisement. No compensation was given or any other options to stay at a sister resort. Had I known this I would have never stayed here. It was a big inconvenience and no communication was even given.
Stayed 3 nights in Jan 2025

8/10 Good

ELLEN DEBORAH VAN DER

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot - wonderful facilities and staff. The suites were so nice. But We were very disappointed for the last 4 days when a large group arrived and the rest of the guests were moved out of the buffet into a smaller outdoor eating venue which was open to the weather and had a lot smaller selection of food. Also the cold food was not cold due to being outside with little shade and close to the grills and warming lights. There were sandwiches and sushi at room temperature. There was a group of boys playing football a few feet from the food tables and I had to ask the staff to do something about it. We were not told ahead of time about the changes. One night it was raining heavily and we had to get wet in order to get our food. One day we planned to eat at the beach restaurant and took the shuttle there only to find it was closed for everyone but the private group. There was hardly anyone in there. Some of the guests from the private group were coming into our buffet be we were not allowed into their buffet. The food truck they opened at the beach was serving cold food that was not cold. Even a note under the door would have been helpful. Kids from the private group were allowed to do whatever they wanted- ordering non alcoholic drinks from the bar without adult supervision- as kids do- ordering more than they could consume. We felt like second class citizens. I will not come back unless there is a guarantee that this will not happen again.
Stayed 14 nights in Jan 2025

6/10 Okay

José

Travelled with family
Beach was dirty - Full of Plastic Restaurant Options Regular Food Quality Regular Too much noise in the beach: Sellers, etc. It is difficult to rest
Stayed 5 nights in Jan 2025

8/10 Good

Paula Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Robyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Paradisus. Hotel was beautiful, we had a swim up master suite (2 adults, 3 kids all comfortably fit). Kids club was amazing. My littlest was the first time separating and went right in. they allowed to stay with older siblings and were all really personable. The only negative was right when we arrived, we were told that there were no reservations (basically unless we did family concierge). I went to guest services and let them know I would not have booked if I knew there’d be no reservations. There was also another guest complaining at the same time (I think this helped). A rep was then assigned to me and within a day I had reservations for 5 out of the 6 nights. She was super helpful and so appreciated.
Stayed 6 nights in Jan 2025

10/10 Excellent

Juan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was super clean, food was good, daycare for kids and water park was excellent. I had 2 minor issues on 2 different days within my stay and Julianna from Guest Service handle both issue fast, she was very diligent, knowledgeable, always with a smile on face and solve both issues right away. Highly appreciated her work and effort. She should be at the same level (get a promotion) Of the supervisor Pamela who was also very kind and diligent as well.
Stayed 2 nights in Jan 2025

4/10 Poor

Priscilla Masiel

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beware of fake reviews because I didn't. I never write reviews but I can't stay quiet after staying 6 nights here with my husband, mother in law and 2 babies. If you like good food, STAY FAR AWAY. First of all, Check in is at 3pm, which is fine but its too late for you to make a dinner reservation. They tell you to go to their "Tex Mex" sports bar to eat and then the buffet for dinner. The food is horrible. Any chain restaurant in the US is better than what they're serving here which is sad. The next day we went to go make reservations and they told us they had no more availability in any restaurant for the rest of our stay and our only option was to eat at the buffet where options were limited and the same everyday. We went and complained to guest services and they were able to get reservations for 4 nights. One of the nights was Korean BBQ which is just hibachi but on a grill. Our reservation was for 6:30 and we were sat with other guest waiting for the chef to come and start. We didn't get appetizers until 40 mins in, didn't get drinks until 50 mins and they didn't start cooking until 8pm. The restaurants food is just not 5 star quality like they're claiming to be. The food lacks flavor and creativity. Our hotel room lost power around 4 times and had to get maintenance to come and fix it. Our Ac all of sudden was stuck at 69 and couldn't be brought down any lower. A lot of the staff was rude and didn't seem happy to be there even with us tipping.

10/10 Excellent

Amanda

Stayed 4 nights in Jan 2025

8/10 Good

Xuemei

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Ambar Altagracia

Travelled with partner
Liked: Cleanliness
This resort is very elegant, clean and large with many pools. If you're a drinker, there was plenty of alcoholic beverages everywhere. Sadly, the snack bar is closed after midnight for the munchies after coming out of their sport bar; there's no disco. Unfortunately, I'm in a wheelchair and there were NO wheelchair accessible bathrooms on the lobby and no grab bars in my assined bathroom room. The beach's boardwalk was too short; therefore unable to get to the water. The staff was faily pleasant, with the exception from a male waitress at the Mangu Restaurant; then again, I would not recommend the restaurant in is entirely because the menu is limited and food is reheated; my husband is a Chef. There's no night life or activities within the hotel after 11pm, if you come to party, you might have to go out to Coco Bongo, the nearest disco. The hotel should have a bit more activities for ALL ages.
Stayed 3 nights in Jan 2025

8/10 Good

Marisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and the rooms are lovely. The pool area and the kids' club are awesome! We had issues with some of the staff at check-in, but Oscar saved the day, so shout out to him! There were some outstanding and generous waiters in the buffet and by the pool! The biggest problem with this resort was the food and some of the service at the a la carte restaurants. The food was generally quite bad (and I'm really not picky at all-inclusive resorts) and many members of the waitstaff struggled with with English and would bring something different than what we asked for or not bring a meal that was ordered. I don't expect every member of the staff to have a great grasp of English, but if you are working with primarily American and Canadian clientele and are expected to converse with the visitors, a solid grasp should be expected.
Stayed 6 nights in Dec 2024

4/10 Poor

Babak, Albertson

Travelled with family
Disliked: Staff & service, amenities
Overall the staff were not friendly and accommodations were not as expected. Not only did we not get our upgrade, but they tried to downgrade our room! And on the last day they locked us out of our room. Terrible way to end the stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jordan

Stayed 7 nights in Dec 2024

6/10 Okay

Xuemei

Travelled with family
The check in service is really slow. The restaurant reservation is not only slow but also with limited choices. Timing slots for dinner reservations are very limited as well.
Stayed 4 nights in Jan 2025

6/10 Okay

james

Stayed 5 nights in Dec 2024

10/10 Excellent

Rose Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff was amazing! I would definitely plan to visit this property again.
Stayed 4 nights in Dec 2024

6/10 Okay

Garth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Food was decent but I was impressed with the cocktail program. I do wish though that they had different themes for cocktails at each bar but they were all the same. Overall the staff was solid but a few members were exceptional. The rooms were top notch. The only negative was the concierge which it seems you pay a premium for. The first day our concierge seemed very attentive taking notes and the second day she sent us the itinerary in the morning. After that she was MIA, unable to answer simple request, her “phone died” and when we asked in the morning to know our dinner reservation times we weren’t notified of them 5 minutes prior to the actual reservation while we were still in bathing suits. The remainder of our trip we just asked the front desk if we needed anything and set up our own dinners, transfers ect. They be better off not offering “concierge”. Overall I would definitely consider going back.
Stayed 4 nights in Dec 2024