27 Feb 2024 by Online Reputation Manager
Sehr geehrter Zülfikar,haben Sie vielen herzlichen Dank für Ihr Feedback auf Expedia! Wir freuen uns, dass Sie uns eine gute Bewertung gegeben haben. Selbstverständlich darf es dennoch nicht vorkommen, dass Sie ein Zimmer in dem Zustand erhalten, wie Sie beschreiben. Sauberkeit und Hygiene sind uns ausgesprochen wichtig und es ist uns unerklärlich, wie es zu solch einer unglücklichen Situation kommen konnte. Mit dem Leiter des Housekeepings werden wir Ihren Kommentar intern besprochen, damit dieser wiederum mit seinem Team spricht.Auf ein hoffentlich baldiges Wiedersehen mit Ihnen im Hotel Riu Palace Bávaro. Mit herzlichen Grüßen,Hotel Riu Palace BávaroOnline Reputation Manager
All-inclusive room rates at Riu Palace Bavaro - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Some rates at Riu Palace Bavaro - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Riu Palace Bavaro - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 7 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. A kids' pool, a health club, and a nightclub are also featured at the family-friendly Riu Palace Bavaro - All Inclusive. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Riu Palace Bavaro - All Inclusive offers 610 accommodations with minibars and a safe. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.
Guests are served a free buffet breakfast daily from 7 AM to 11 AM.
Monte Cristo – This buffet restaurant serves breakfast, lunch and dinner.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Geisha – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
La Bámbola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Taino – This poolside steakhouse serves lunch and dinner. Open daily.
24-hour room service is available.
4 outdoor tennis courts, a health club and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Special check-in instructions:
Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.