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Conrad Punta de Mita

5.0 star property

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Photo gallery for Conrad Punta de Mita

Aerial view
Creator video
Beach/ocean view
Lobby
2 bars/lounges, poolside bar, beach bar

Popular amenities

  • Pet-friendly

Explore the area

Map
Carretera Punta de Mita, Punta de Mita, NAY, 63734
  • Punta de Mita Beach
    ‪5 min drive‬
  • El Anclote Beach
    ‪6 min drive‬
  • Punta Mita Golf Club
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪45 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Kitchen, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Bedrooms, Kitchen, Ocean View

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Private Pool, Oceanfront

Suite, 1 King Bed, Private Pool, Oceanfront | Living area

Suite, 1 King Bed, Private Pool, Oceanfront

  • 135 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed with Sofa bed, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)
  • 60 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed, Partial Ocean View

LCD TV

Superior Suite, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • 161 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Bedrooms, Ocean View

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Penthouse, 1 King Bed, Private Pool, Ocean View (Balcony)

Penthouse, 1 King Bed, Private Pool, Ocean View (Balcony)

Penthouse, 1 King Bed, Private Pool, Ocean View (Balcony)

  • 301 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Private Pool, Oceanfront (Balcony)

Grand Suite, 1 King Bed, Private Pool, Oceanfront (Balcony)

Grand Suite, 1 King Bed, Private Pool, Oceanfront (Balcony)

  • 235 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(8 reviews)
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Tropical View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Tropical View

10.0 out of 10
Exceptional
(3 reviews)
  • 65 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Private Pool, Ocean View

Suite, 1 King Bed with Sofa bed, Private Pool, Ocean View

Suite, 1 King Bed with Sofa bed, Private Pool, Ocean View

  • 135 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed with Sofa bed, Ocean View

9.2 out of 10
Wonderful
(19 reviews)
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Private Pool, Partial Ocean View

Suite, 1 King Bed, Private Pool, Partial Ocean View | Living area

Suite, 1 King Bed, Private Pool, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 135 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Tropical View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed, Tropical View

9.4 out of 10
Exceptional
(12 reviews)
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed, Accessible (Mobility, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ocean View

LCD TV

Superior Suite, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 161 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed, Private Pool, Oceanfront

Premier Suite, 1 King Bed, Private Pool, Oceanfront | Living area

Premier Suite, 1 King Bed, Private Pool, Oceanfront

  • 182 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Kitchen, Partial Ocean View

View from room

Suite, 2 Bedrooms, Kitchen, Partial Ocean View

  • 161 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed

Similar properties

Property amenity

W Punta de Mita

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, (644)
The price is €432
for 1 room
includes taxes & fees
16 Aug - 17 Aug
W Punta de Mita

About this property

Conrad Punta de Mita

Luxury resort on the beach, with 3 outdoor pools
Catch some rays on Conrad Punta de Mita's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants.
Conrad Punta de Mita offers 324 accommodations with safes and coffee/tea makers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and a complimentary water park with waterslides are featured at the resort. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a 24-hour fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 13 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Conrad Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Conrad Punta de Mita. During your stay, you're just a quick walk from Litibu Golf Course. Features include free WiFi in public areas and free valet parking, plus 3 outdoor pools. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Free valet parking and self parking
  • Options for a bite to eat or a refreshing drink include 7 restaurants, a coffee shop, a beach bar, and a poolside bar
  • Full breakfast served daily for a fee
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with body treatments, aromatherapy, or deep-tissue massages at Conrad Spa
  • Services include babysitting, a free kid's club, and a concierge
  • Onsite recreation includes a private beach, tennis courts, and a 24-hour gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 2-minute drive from Higuera Golf Club and 6 minutes from Punta de Mita Beach
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Step outside to unwind on the sand beach. At Conrad Punta de Mita you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

This 5-star Punta de Mita resort is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Conrad Punta de Mita has 7 restaurants on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 to 60 for adults and USD 15 to 30 for children
  • 2 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • Tennis
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • In-room refrigerator
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Conference centre (63,666 square foot of space)

Outdoors

  • Beach towels
  • Firepit
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 13 buildings
  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 58-inch LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Weight limit: 75 lbs per pet
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 30 to 60 for adults, and USD 15 to 30 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 3-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Conrad Punta de Mita Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 294 out of 416 reviews
Rating 8 - Good. 71 out of 416 reviews
Rating 6 - Okay. 25 out of 416 reviews
Rating 4 - Poor. 11 out of 416 reviews
Rating 2 - Terrible. 15 out of 416 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nick, Tarrytown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a good option on that part of the coast, somewhat distant but easy to get to. A good comfortable hotel, with Hilton quality tradition. Pros: - Good design of the buildings and the property - Roomy, comfortable rooms, very clean. Good modern shower - the gym was good and well-attended - Concierge team was very helpful - Nice pools - Free valet parking ( or you can park yourself) - offered us a fully paid lunch when out room was not ready at 3 pm Cons: - It was impossible to swim on the beach, due to waves and cold water at this time of the year. (But we went swimming somewhere else) - Mexican food at one of the restaurants was sub-standard, never went again - our partial ocean view room had no partial view, just the trees completely blocking the ocean view - there was a large construction project on the property next door that produces noise and dust all week and on Saturdays - We asked to upgrade us to a full view room, even a paid-for upgrade, it never happened
Stayed 2 nights in Apr 2025

10/10 Excellent

Raemin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was Amazing!
Stayed 4 nights in Apr 2025

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service - construction next door
Stayed 3 nights in Apr 2025

10/10 Excellent

Aven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

8/10 Good

karen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Josephine, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Heather

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, safe and the grounds were pristine. The pools were very nice and the staff at the pool were very attentive. The food at the pool wasn’t great and the prices are definitely up there for what you get. We had some issues with our room, it smelled like there was a gas leak. We had the maintenance staff come out and they said it was the humidity. Seems strange but it was 11:30pm and after a long travel day we decided to stay in the room and sleep with the sliding door open and the AC off. The smell seemed to dissipate over the next few days. The last night of our stay the AC would not turn off and it was freezing in our room. We were checking out early the that morning so my husband let the front desk staff know. All in all it was a very nice vacation but at a 5 star resort I expect a bit more.
Stayed 4 nights in Mar 2025

4/10 Poor

Michael

Stayed 5 nights in Mar 2025

6/10 Okay

Anna, Denver

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
The property is very nice, and the beach area is beautiful. There were a couple of misses during the reservation process and check-in. There was no way to confirm private transportation over the phone with the hotel. I assumed, my error, that the email I received with a confirmation # was confirming the reservation. It was not -- it was a link to fill out a form to request transportation. It feels like a 'clunky' process. Second, during check-in, I was not told that breakfast was included with our room, which was a BIG miss. The resort works very hard to steer you to their private transportation, which is nearly 4 times the cost of taking an Uber. The pool design, number of pools and layout of the pools is one of the best I've seen.
Stayed 4 nights in Mar 2025

8/10 Good

Jaclyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and excellent service by the staff. Unfortunately half of our view was a large construction site next door which also made our balcony dusty. Other minor issue was not enough lounge chairs at the pool and wait for breakfast when they should have opened up the other breakfast restaurant.
Stayed 5 nights in Mar 2025

10/10 Excellent

Brian Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 8 nights in Feb 2025

10/10 Excellent

aditya

Stayed 2 nights in Mar 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Liked: Property conditions & facilities
Staff is super friendly and efficient
Stayed 4 nights in Mar 2025

10/10 Excellent

javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was awesome
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service, great restaurants, great breakfast buffet.
Stayed 4 nights in Feb 2025

8/10 Good

PABLO, Eagle Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Oct 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food, service, and great for kids

Great food and great service. We were very happy. The kids loved it with all of the activities.
Stayed 4 nights in Feb 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely service. WAY overpriced. Outrageous actual.

Stayed 7 nights in Feb 2025

10/10 Excellent

Mesha Lanee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were welcoming and friendly. I dont remember all names but a few are Hugo/bellman. Gladys/check in desk. Dani/Tuki bar. Ivang/Mesquite bar at the beach. Pedro/Arbol & Paleta restaurants. The food and drinks were good. Although there was a special event going on we were not ignored. Food came within 30 minutes. Room was amazing. 2 br/2 bath ocean view suite with kitchen dining rm and large balcony. Very Spacious, clean and beautifully decorated. The grounds are beautifully landscaped with tropical plants and trees. Beach water was cool but not cold. Walkable beach, no kelp or seaweed. No problems finding a seat at the adult only pool. Resort is not All inclusive so be prepared to pay tax & gratuity for every meal & drink. Spa services are also overpriced. I have been to other Luxury resorts where prices were lower for food, drinks spa services. Evenings were chilly so was hoping to soak in hot tub. Disappointed water was only luke warm. Overall we had a wonderful. luxurious stay and are planning a return trip next year. Thank you Conrad. Cant wait to return.
Stayed 4 nights in Feb 2025

8/10 Good

TRANG, SCOTTS VALLEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for a long-weekend of relaxing, but not much to do nearby otherwise. Construction going on right next door, so it is noisy during the day. Concierge/hotel transportation was very inconsistent and overpriced ($300 RT to/from airport, and yet still tried to cheat us in overpaying an additional $80 for a 15-minute stop at the grocery store on the way to the hotel) and another issue with a ride to the marina for an excursion. The pullout sofa in our room was the hardest mattress ever, and I felt bad for my kids sleeping on it. Food wasn’t amazing but it’s clear they are trying to be upscale, and expensive for the quality but at least kids under 12 eat free off the children’s menus so the pricing for food evened out a little. Beach area is pretty nice for Pacific coast beaches and the staff are attentive, although only Leonardo was friendly. Probably wouldn’t stay here again, but we enjoyed a weekend getaway.
Stayed 4 nights in Feb 2025

8/10 Good

Nico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Conrad. Positives were the great customer service. Some of the best I have experienced at a resort. From check-in to check-out, every single staff member always greets you with a smile. Leonardo and Ivan at the beach were especially outstanding. Always checking in with you, helping you with drinks, food, chairs, towels, etc. The ability to text with the concierge makes for easy reservations at off-property dinner spots and other things you may need. Great communication. The breakfast buffet offers plenty of options, we never needed á la carte in the mornings, but it is there if you need it. There are three restaurant options for dinners, plus the availability of the room service. The Mezquite restaurant makes for some amazing sunset views during dinner. Food was always fresh and drinks never watered down. The whole property is modern and clean. The maids checked in on the room multiple times a day. Sayulita and Corral del Risco are two close by towns that have plenty of additional dinner options. Both locations seemed safe to us with lots of tourists. Uber wait times might be longer some times than others, but generally available. Calling some of the rooms “ocean view” might be a bit of a stretch. Weekends, corporate events and weddings will fill up the hotel rather quickly. You might have to wait for a breakfast table some days, but never more than 15 minutes. The gym size is just okay for during the week, but for weekend crowds much too small.

10/10 Excellent

Andrei

Stayed 5 nights in Nov 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025