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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
VIP Access

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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Luxuriate Two Bedroom Suite | Beach/ocean view
3 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Winery
Indulge 1 Bedroom Suite | View from room
Exterior

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Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Ultramar Ferry Puerto Juárez
    ‪7 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪44 min drive‬
  • North Beach
    ‪44 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Delight King

Free minibar, in-room safe, desk, laptop workspace

Delight King

9.0 out of 10
Wonderful
(11 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View Two Queen

Beach/ocean view

Delight Ocean View Two Queen

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Indulge 1 Bedroom Suite

Indulge 1 Bedroom Suite

Indulge 1 Bedroom Suite

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Delight Two Queen

Free minibar, in-room safe, desk, laptop workspace

Delight Two Queen

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite King

Free minibar, in-room safe, desk, laptop workspace

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)
  • 50 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Family Style Two-Bedroom

Free minibar, in-room safe, desk, laptop workspace

Delight Family Style Two-Bedroom

  • Sleeps 6
  • 2 Queen Beds

View all photos for SLS Elite Two Queen

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Two Queen

  • 50 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop Two Queen

Terrace/patio

SLS Elite Ocean View Rooftop Two Queen

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop King

Terrace/patio

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxuriate Two Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Luxuriate Two Bedroom Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Two Queen

View from room

Captivate Swim-Out Two Queen

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Euphoria Suite King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Suite King

  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Captivate Swim-Out King

View from room

Captivate Swim-Out King

10.0 out of 10
Exceptional
(4 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Specialty Suite

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Specialty Suite

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Captivate Swim-Out Family Style two-Bedroom

View from room

Captivate Swim-Out Family Style two-Bedroom

  • Sleeps 6
  • 2 King Beds

View all photos for Euphoria Corner Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Corner Suite Ocean View King

  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View King

Beach/ocean view

Delight Ocean View King

9.6 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Euphoria Corner Suite Marina View King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Corner Suite Marina View King

  • Marina view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Finest Playa Mujeres by The Excellence Collection - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, (1319)
The price is €515
for 1 room
includes taxes & fees
9 Aug - 10 Aug
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
During your stay at SLS Playa Mujeres – ALL Inclusive Collection, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free self parking, plus 3 outdoor pools.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Drinking and dining options include 18 restaurants, 3 coffee shops/cafes, 3 beach bars, and a swim-up bar
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to deep-tissue massages, body wraps, or hydrotherapy at Ciel SPA
  • Services include a kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a 24-hour gym, and a steam room
  • 9 minutes by car from Ultramar Ferry Puerto Juárez and 13 minutes from Plaza Las Americas
  • Cats and dogs welcome for free
SLS Playa Mujeres – ALL Inclusive Collection is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (8,719 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 389 out of 547 reviews
Rating 8 - Good. 82 out of 547 reviews
Rating 6 - Okay. 44 out of 547 reviews
Rating 4 - Poor. 11 out of 547 reviews
Rating 2 - Terrible. 21 out of 547 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Arie

Stayed 4 nights in Apr 2025

10/10 Excellent

Peter

Liked: Staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it !!!
Stayed 5 nights in Apr 2025

8/10 Good

Raquel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Cancun and I think the resort was beautiful. I think it could offer some more options for food during the day such as a lunch buffet. I also wish there was entertainment during the day and more entertainment at night as most resorts have. The pools were beautiful. I think they should think about switching the electronic dance music that blares at the pool every day to a mix of all types of music. The staff was great - especially Rodrigo at the twiggy pool bar. Rooms were attended to daily and the rooms were amazing. Very nice stay.
Stayed 5 nights in Apr 2025

10/10 Excellent

Robert, Weatogue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 6 nights in Feb 2025

8/10 Good

Alisha

Stayed 6 nights in Apr 2025

10/10 Excellent

Yi Qing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time here despite the other negative reviews. The on site restaurants were good and offered a wide selection of food and I personally liked the breakfast buffet a lot. And definitely go to the juice bar!
Stayed 5 nights in Feb 2025

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and magnificent Resort
Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An unforgettable experience! The resort's beauty, stunning beach and pools, and top-notch service were impressive. The nighttime entertainment was fantastic, especially the fire shows, latin dancing, and Mayan cultural performances. Every restaurant we visited was excellent, but Union, the Steakhouse truly stood out. Not only did the food rival any high-end steakhouse we've been to, but the service was absolutely impeccable. A heartfelt thank you to Jorge, the Head Chef at Union, for his extraordinary attention to detail and care for our son and his food allergies. He personally came to our table before, during, and after our meals—on both occasions—to make sure we were completely taken care of. And we were. It was a standout dining experience. What truly elevated our entire stay was the resort staff’s exceptional attention and care. Chef Pablo at the Mediterranean restaurant and Chef Luis at the buffet both went above and beyond to create safe and delicious options for our son, even preparing fresh eggless bread for him every morning. Our waitress Jimena provided warm and thoughtful service each day. Huge thanks to Samuel, the pool concierge, for keeping us organized and relaxed by the beach and pool, and to the entertainment team—Franco, Memos, Mario, and Gamma—who made our kids feel like VIPs through fun activities and friendly engagement. A special shout-out goes to our butler, May, who went above and beyond every single day. He made sure we maximized our time at SLS.
Stayed 7 nights in Mar 2025

10/10 Excellent

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort for adults!
Stayed 4 nights in Feb 2025

10/10 Excellent

Shana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay especially with kids. Staff are super friendly and supportive. Food was delicious. Layout of the hotel is perfect. Enjoyed every single day on this beautiful resort!
Stayed 7 nights in Apr 2025

6/10 Okay

ERIK

Travelled with family, Travelled with group
At the reception they lie that there are no good options, but if you pay the guys they immediately find what you ask for. Not all included. As if they opened it in a hurry and then started fixing it when we arrived. The kitchen is 3. There is no good Mexican cuisine. Near my house, Mexican cuisine in America is tastier.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mark A

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I thoroughly enjoyed a week stay. Staff was really friendly and attentive. Room were good size. Restaurants were all above average in terms of quality and taste. Best food for an all-inclusive.
Stayed 7 nights in Apr 2025

10/10 Excellent

Destinee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Gladys was amazing at the spa. Memoz and Gama were so helpful and great at engaging the guests with great activities
Stayed 6 nights in Apr 2025

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The only thing lacking was nightly entertainment geared towards kids.
Stayed 8 nights in Mar 2025

10/10 Excellent

Joao Pedro Marinho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, amazing staff! 10/10
Stayed 5 nights in Apr 2025

10/10 Excellent

Marie Addie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SLS Playa Mujeres is a beautiful resort with so much to offer. The service was excellent—staff were warm, attentive, and always willing to help. The food was outstanding at every restaurant I tried, with a great variety of dishes and flavors to enjoy. The adult pool was one of the best parts of my stay—huge, peaceful, and always had plenty of available sun loungers, which made relaxing so easy. Even though two of the restaurants were closed during my visit, there were still more than enough options to choose from. The reason I’m giving 4 stars instead of 5 is due to the check-in experience. I arrived early and my room wasn’t ready, which I understood. Guest Services told me I’d be upgraded to a swim-up room since I’m a Gold Expedia member, but I was given a second-floor room with an obstructed ocean view due to overgrown plants. I chose not to complain because I didn’t want to let it affect my vacation. Overall, I had a great time and I would still return. With a little more consistency in handling upgrades and expectations, this could easily be a 5-star experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Omelyan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 8 nights in Mar 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from Playa Mujeres (April 2025) and honestly—what an amazing experience! Everything was top-notch: the food, the rooms, the views… all just perfect. What really made it special though was the warm and personal service, especially from Andrea, the chief concierge. She went above and beyond to make our stay unforgettable. Highly recommend this place if you’re looking for the best of everything with a warm, welcoming vibe.

10/10 Excellent

amorn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i love everything here nice place special service all front deck bravlio santiago jennifer and service form resturant food was good fresh server so nice and helpful special thank one they work at twiggy lunch vanesa and all server the market breakfast and tony in mediteratian lunch so nice all server work very polite thank all service i had love you SLS and canvun
Stayed 3 nights in Apr 2025

6/10 Okay

Maxim

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Shavarsh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and new property
Stayed 5 nights in Mar 2025

10/10 Excellent

Joan Marie, Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The small swim-out pool out back was very nice. Very clean amenities and a nice courtesy bar which we enjoyed! The restaurants were very good, but reserve the very first day you arrive, for every night. Otherwise. You may not get in. There was no shortage of food, though, either way. The waitstaff was amazing. They catered to our taste very well. This was a fun property!! Amazing.
Stayed 5 nights in Mar 2025