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SLS Playa Mujeres – ALL Inclusive Collection

Property class: 5 and above
VIP Access

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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Exterior
Property video
3 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Restaurant
Miscellaneous

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly

Explore the area

View in a map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪3 min drive‬
  • Place, North Beach
    ‪44 min drive‬
  • Place, La Isla Shopping Mall
    ‪45 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Captivate Swim-Out King

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out King

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Captivate Swim-Out Two Queen

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Two Queen

  • Garden view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Delight Ocean View King

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View King

9.2 out of 10
Wonderful
(17 reviews)
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Delight Ocean View Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View Two Queen

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Delight King

Premium bedding, free minibar, in-room safe, desk

Delight King

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Delight Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Two Queen

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for SLS Elite King

SLS Elite King

SLS Elite King

7.6 out of 10
Good
(4 reviews)
  • Marina view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for SLS Elite Two Queen

SLS Elite Two Queen

SLS Elite Two Queen

  • Marina view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for SLS Elite Ocean View Rooftop King

SLS Elite Ocean View Rooftop King

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for SLS Elite Ocean View Rooftop Two Queen

Premium bedding, free minibar, in-room safe, desk

SLS Elite Ocean View Rooftop Two Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for SLS Elite Specialty Suite

SLS Elite Specialty Suite

SLS Elite Specialty Suite

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Euphoria Suite King

Euphoria Suite King

Euphoria Suite King

  • Ocean view
  • 71 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Euphoria Corner Suite Ocean View King

Balcony view

Euphoria Corner Suite Ocean View King

  • Ocean view
  • 83 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Captivate Swim-Out Family Style two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Family Style two-Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 135 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Delight Family Style Two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Delight Family Style Two-Bedroom

  • City view
  • 100 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Euphoria Corner Suite Marina View King

Premium bedding, free minibar, in-room safe, desk

Euphoria Corner Suite Marina View King

  • Marina view
  • 97 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite

  • Ocean view
  • 232 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Ocean view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Finest Playa Mujeres by The Excellence Collection - All Inclusive
Playa Mujeres
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.4 out of 5, Excellent, 1,611 reviews
The price is €406
includes taxes & fees
21 May - 22 May
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
During your stay at SLS Playa Mujeres – ALL Inclusive Collection, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free self parking, plus 3 outdoor pools.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Drinking and dining options include 18 restaurants, 3 coffee shops/cafes, 3 beach bars, and a swim-up bar
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to Swedish massages, body treatments, or facials at Ciel SPA
  • Services include a kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a 24-hour gym, and a steam room
  • 9 minutes by car from Ultramar Ferry Puerto Juárez and 13 minutes from Plaza Las Americas
  • Cats and dogs welcome for free
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 886 reviews
Rating 8 - Good. 130 out of 886 reviews
Rating 6 - Okay. 76 out of 886 reviews
Rating 4 - Poor. 32 out of 886 reviews
Rating 2 - Terrible. 37 out of 886 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Gilles

Stayed 5 nights in Jan 2026

2/10 Terrible

Alshan

I left a sentimental bottle of perfume in the room, I tried contacting front desk, concierge, even contacted through email but I have not heard back from anyone. What’s the point of having a phone if no one will pick up?
Stayed 4 nights in Jan 2026

6/10 Okay

Loucine

Stayed 4 nights in Jan 2026

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean, gorgeous room, friendly staff, beautiful resort
Stayed 4 nights in Jan 2026

2/10 Terrible

Michael

Liked: Cleanliness, amenities, property conditions & facilities
⭐️ 0/5 – Safety Failures and No Accountability We booked SLS Playa Mujeres through Expedia and paid extra for an SLS Elite room, expecting a five-star experience. Instead, our short long-weekend stay was ruined by repeated safety failures, severe understaffing, and lack of accountability. Our son has a tree-nut allergy, communicated in advance. Despite this, he was served Nutella chocolates, a dish with pine nuts, and after raising the issue, nuts again for a third time — any could have caused a medical emergency. The resort was understaffed, especially at breakfast and pools/beaches. Elite seating was unavailable, breakfast was slow, our room wasn’t ready on arrival, and no welcome drink was offered. We asked to speak with the hotel manager, which never happened. An assistant manager on WhatsApp also never responded. The only goodwill offered was a late checkout and a pool cabana, far below what was needed. Based on our experience, SLS Playa Mujeres is not safe for families with allergies and does not deliver an Elite, five-star experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ruslana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, beautiful hotel, amazing staff!!!
Stayed 8 nights in Jan 2026

10/10 Excellent

Arrieh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort!
Stayed 4 nights in Jan 2026

6/10 Okay

Ally Gail Maria

We had issues with our room smell when we got there, wit
Stayed 6 nights in Jan 2026

10/10 Excellent

Antwone

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful, very clean, and the stuff was GREAT. If you ever stay in the Elite rooms, i highly recommend requesting Romàn as your personal butler. His service and attention to detail is top tier
Stayed 3 nights in Jan 2026

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a wonderdful relaxing resort located about 45 minutes north of Cancun. Overall we had a great time the week we stayed at this resort. This resort is very lowkey. There is very little daytime entertainment available at this resort. The resort seems to be unintentionally split half into a family section, and half into an adult only section. Any dinner activities are reservation only so that is good to know going into your stay. We wish they had more midday entertainment available on the adults only side and across the resort overall.
Stayed 7 nights in Jan 2026

10/10 Excellent

Rojaye

Stayed 3 nights in Jan 2026

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service
Staff was great and room was very nice It is a beautiful spot.
Stayed 6 nights in Jan 2026

6/10 Okay

Ebrahim

Liked: Amenities, property conditions & facilities
Room was okay restaurant Sevice and food very bad
Stayed 5 nights in Dec 2025

10/10 Excellent

Keren, Toronto

Stayed 4 nights in Nov 2025

10/10 Excellent

Stefan

Stayed 4 nights in Dec 2025

10/10 Excellent

Issam, Oshawa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had a magical family stay at the SLS Cancun All-Inclusive Resort, and it was fantastic. Traveling with my wife, our toddler, and our baby, we were looking for a place that offered luxury but was also family-friendly. From the moment we arrived, the resort felt like a palace—pristine, exclusive, and truly opulent. We stayed in a higher-end ocean view room with about 800 square feet, two balconies—one with a jacuzzi—and stunning views of the ocean and marina. It was a bit of a walk from the elevator, but that meant more privacy. The resort really shines for families—there’s a kids’ club, kiddie pool, and plenty of children’s activities. Our toddler loved it, and we felt completely at ease. Dining was excellent with a variety of restaurants and outstanding service. Even though we didn’t dive into the adult-only amenities this time, we know there’s a luxurious spa and a nanny service if we come back. Overall, it’s a place we’d happily return to for both family fun and a little luxury.
Stayed 7 nights in Dec 2025

4/10 Poor

Alberto

Stayed 4 nights in Dec 2025

10/10 Excellent

Sehmedin

Stayed 4 nights in Jan 2026

10/10 Excellent

Sasan

Stayed 1 night in Jan 2026

8/10 Good

Katherine Anne

Positive : lovely property , rooms spacious and well designed . Beds very comfortable , great bathroom, room service/housekeeping very good
Stayed 7 nights in Dec 2025

10/10 Excellent

Oluwaseun

Stayed 4 nights in Dec 2025

10/10 Excellent

Rachel

The
Stayed 7 nights in Dec 2025

2/10 Terrible

Dejan

I do not recommend this place. They do not have enough beach chairs or umbrellas and the ones they do are broken. I also don’t feel that this place is safe. I had an incident with a guest that accosted me, but when they found a report, they made him sign a warning instead of removing him after he signed the warning I was told that he would not if there were another fraction he would be removed. He was not removed instead it’s allowed to run free and then again cost it now my family and they did not deal with the incident.
Stayed 3 nights in Dec 2025

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family getaway. I can’t remember the last time we were able to relax this much on a family vacation. SLS Playa Mujeres really delivered. The kids club and teens club were fantastic.
Stayed 6 nights in Dec 2025

8/10 Good

Subrahmanya Mohan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives - Room was of a good design and clean. The first day, the room floor collected a lot of moisture, but the rest of the stay was moisture-free. Kids club was good with many activities including Cinema. Water park and pools were very nice, some were warm pools. Room Service was very good and timely. Spa massages were very good. Staff was generally good. Check-in process was excellent and they gave the room pretty early. Negatives - The butler service is overrated. Butler did not give full information at the start of the stay and left us to discover all the 'all-inclusive' services ourselves giving the feeling that they wanted us to lose valuable resort time and ultimately not use some of these services at all. Our butler botched a dinner reservation and we ended up getting room service. He also failed to inform us about the included Hydrotherapy for our Elite stay and we ended up buying a massage that included Hydrotherapy. Though the beach was long, it was not very broad, and Sargassum collected in large quantities. The Staff at The Market restaurant did not let us in for dinner buffet even though there was 45 minutes left until closing time.
Stayed 3 nights in Dec 2025