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Hôtel Maison Du Général

2.0 star property

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Photo gallery for Hôtel Maison Du Général

Front of property
Restaurant
Staircase
Desk, iron/ironing board, free WiFi, bed sheets
View from property

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
72, rue Saint-Louis, Québec City, QC, G1R 4M6
  • Place, Quebec City Town Hall
    ‪5 min walk‬
  • Place, Château Frontenac
    ‪5 min walk‬
  • Place, Quebec City Convention Center
    ‪7 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪18 min drive‬

Room options

View all photos for Economy Room, 1 Double Bed

Economy Room, 1 Double Bed

Economy Room, 1 Double Bed

7.2 out of 10
Good
(37 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Queen Bed

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Queen Bed

8.0 out of 10
Very good
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Double Beds

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(24 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room

Traditional Room

Traditional Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

Hôtel Maison Du Général

A restaurant, free WiFi in public areas, and multilingual staff assistance are available at this smoke-free hotel.
Hôtel Maison Du Général offers 11 air-conditioned accommodations with coffee/tea makers. Televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Hôtel Maison Du Général's great location gets high marks from our customers. During your stay, you're just a quick walk from Château Frontenac. You'll find features like free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a multilingual staff
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 15-minute walk of Château Frontenac and Quebec City Town Hall
There's a restaurant on site. Public spaces have free WiFi.

This Québec City hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM and 11:00 AM.
Sagamité - Onsite restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 8.50 for adults and CAD 8.50 for children
  • A restaurant

Restaurants on site

  • Sagamité

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Check-in for this property is based at a different location, 3, Sainte-Ursule St. (located next door).

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 8.5 for adults and CAD 8.5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 10:00 AM - 6:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 2026-09-30, 043024
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served or allowed at Hôtel Maison Du Général.

Property is also known as

Maison Général Hotel
Maison Général Hotel Quebec
Maison Général Quebec
Hôtel Maison Général Quebec
Hôtel Maison Général
Maison Général
Hôtel Maison Du Général Hotel
Hôtel Maison Du Général Québec City
Hôtel Maison Du Général Hotel Québec City

Hôtel Maison Du Général Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 148 out of 530 reviews
Rating 8 - Good. 187 out of 530 reviews
Rating 6 - Okay. 114 out of 530 reviews
Rating 4 - Poor. 52 out of 530 reviews
Rating 2 - Terrible. 29 out of 530 reviews

7.8/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

veronik

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice et really quick check in!
Stayed 1 night in Dec 2025

6/10 Okay

Kathryn

Stayed 1 night in Dec 2025

6/10 Okay

Denise

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was OK, They only put one light bulb in each light fixture which made it rather dark in there. Getting a key to the room was a bit of a challenge, although we did arrive before check-in. The breakfast was NOT included as advertised. The desk girl said she was going to refund $24.00 which I don't see on my statement, and breakfast ended up costing $58.38 per day (to be fair, that included a 20% tip) at Le Cafe de Paris - the included restaurant.
Stayed 1 night in Dec 2025

8/10 Good

Silvia

Stayed 1 night in Dec 2025

6/10 Okay

Patricia E

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
More like a rooming house than a hotel. Front desk not staffed, and I could not get in to the adjacent property to talk to someone at the front desk there (though it did not look like someone was at that desk either). Single room was very small with nowhere to put suitcase. All in all for the price, it was a place to sleep and shower-clean, but kind of "worn out".
Stayed 3 nights in Dec 2025

6/10 Okay

Roger

Nice room. 1 member of staff on reception and nobody available to help carry cases too the 3rd floor. Photo of the exterior of the hotel is totally misleading. The outer door of the hotel was just a frame as the glass was missing and looked like it had been for some time. Room was cleaned but stair carpets hadn't been vacuum for a long time.
Glass panel missing on entrance door and reception area was freezing. Also not good for security of the hotel. We stayed 3 nights and the door was not repaired. Looked like it had been broken for a long time
As above
Stayed 3 nights in Oct 2025

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
This was an excellent place to stay and I would stay there again. The only problem was there is no front desk and communication about getting into the hotel with a code was very poor.
Stayed 4 nights in Oct 2025

6/10 Okay

Laurie

Travelled with partner
Disliked: Amenities
Check in was very difficult- directions on Expedia were wrong. Had to call number to be told how to checkin. No soap or shampoo in room to use. There was a Kerig coffee maker but no pods to make a cup. Front door glass to hotel was broken - shards finally removed on second day. Our dead bolt to room did not close. Positive: Breakfast was good. Room was small but quiet. Water was hot.
Stayed 2 nights in Oct 2025

10/10 Excellent

Grisel

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Clean tile in bathroom
Stayed 1 night in Oct 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was excellent, spacious and comfortable.
Stayed 1 night in Oct 2025

8/10 Good

Rebeca

Travelled with partner
Liked: Property conditions & facilities
Great option due to street location it's near everything, especially chateau frontenac. This place just needs to care a little bit more and they could be golden. The location has a faded sign that could be updated and not cause confusion when locating. Check In was confusing when front desk was empty for 10 minutes and then employee arrived. Our room was the classic room and it was on the first floor, I thought noise would be bad due to proximity to front door and desk but it was minimal. The room was cozy, cleanliness missed some details and that explains this place, they miss details. Check out was bizarre, no one was there so we just left our keys at the front desk. The vouchers for the breakfast next door was excellent and enjoyable with good options and portions. Have not seen good reviews with economy room so would suggest classic room and up. Also there is no elevators only stairs up so be aware of that. We would stay here again and would just hope they care more about details and the stay would be perfect 5 stars.
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

4/10 Poor

John

Room was too small for what I paid. Laminate flooring was raised and warped due to previous flooding, I presume. Coffee maker in room didn’t work. No elevator. No place to put luggage and no counter available in bathroom. Headboard was broken on the bed and every time you rolled over, it would be bang against the wall to make for a very unrestful sleep. One night light on the side of the bed did not work.
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Liked: Staff & service
Clean room & excellent breakfast.
Stayed 2 nights in Oct 2025

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Did not know we had to climb four flights of stairs to get to our room.
Stayed 1 night in Oct 2025

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unit three was just horrible. The floors were all coming loose. the flooring was all peeling The bed was horrible just like it was ready to fall apart the shower was never clean. There was black mould everywhere in it. The entry door wasn’t shutting properly. When you open it, wake everybody up,And emergency door would hardly open right
Stayed 2 nights in Oct 2025

8/10 Good

Marlene

Travelled with partner
Liked: Amenities
Nice quaint room. 3rd floor room was a great size- a challenge getting suitcases up 47 steep steps but we did it!! Dead annual flowers could have been replaced with some fall mums & pumpkins like alot of properties did.
Stayed 2 nights in Oct 2025

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good proximity to all the main sites in Quebec City. Room was small but comfortable. There was only one very small soap in the room, the soap dispenser in the shower/tub was empty, 2 bath towels, 2 face cloths, and 1 hand towel for 2 people on a 3 night stay and no available ironing board and iron as stated in the online amenities. There was no maid service during the entire stay which is not totally necessary for a short stay The breakfast included at a nearby restaurant was very good. Several choices and very sufficient.
Stayed 3 nights in Oct 2025

8/10 Good

Clarice Iden, Banff

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cozy room and friendly staff.
Stayed 2 nights in Oct 2025

4/10 Poor

Joseph

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was no one at the hotel in the morning so we needed to search for a place to store our luggage until we could check in. Our Room (No. 6) on the 3rd floor was very warm and the AC unit did NOT work, which we immediately reported. It was never repaired so we needed to sleep with the window access to the fire escape fully opened.
Stayed 1 night in Sep 2025

8/10 Good

Frances

Stayed 1 night in Oct 2025

6/10 Okay

Kwok Tung rhonda

No house keeping service for 4 days 3 nights . No hotel check in counter duty except 4 pm to 9 pm thanks
Stayed 3 nights in Sep 2025

10/10 Excellent

Edson

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Oct 2025

6/10 Okay

Robert

Travelled with family
There’s no attendant available until 12 noon.
Stayed 2 nights in Sep 2025

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent cozy European feel as expected! The door was damaged and so the deadbolt wouldn't latch properly, but otherwise everything was good!
Stayed 3 nights in Sep 2025