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Hotel Citadelle

3.0 star property

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Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed
Deluxe Apartment (8 people) | Private kitchen
Deluxe Apartment (8 people) | Private kitchen
Deluxe Apartment (8 people)
Deluxe Apartment (8 people)

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

View in a map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Place, Base de plein air de Sainte-Foy
    ‪2 min drive‬
  • Place, Laval University
    ‪5 min drive‬
  • Place, Château Frontenac
    ‪13 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(85 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

7.2 out of 10
Good
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen

Deluxe Apartment (8 people)

  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

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About this property

Hotel Citadelle

Hotel in Québec City with a 24-hour front desk and a coffee shop
Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, free newspapers, tour/ticket assistance, and a vending machine are onsite.
Hotel Citadelle offers 36 accommodations with complimentary newspapers and hair dryers. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Citadelle. During your stay, you'll be close to Laval University. Enjoy features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking and extended parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free lobby newspapers, an elevator, and a vending machine
  • Guests have great things to say about the value of their stay and the helpful staff
  • 14 minutes by car from Château Frontenac and 5 minutes from Laval University
There's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in a common area are also featured at Hotel Citadelle. Free self parking is available.

This 3-star Québec City hotel is smoke free.

The hotel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 063070, 2026-07-31
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Reviews

Hotel Citadelle Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 334 out of 1000 reviews
Rating 8 - Good. 332 out of 1000 reviews
Rating 6 - Okay. 180 out of 1000 reviews
Rating 4 - Poor. 82 out of 1000 reviews
Rating 2 - Terrible. 72 out of 1000 reviews

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good room for a night
Stayed 1 night in Sep 2025

10/10 Excellent

Harmohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl on reception was very nice
Stayed 1 night in Sep 2025

4/10 Poor

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly, inviting, room was clean and easy check in. Safety wise, the wired in smoke detector is non existent. For a hotel it is a 2, for a motel it is a 5
Stayed 1 night in Sep 2025

10/10 Excellent

KALIDAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay, humble staff
Stayed 2 nights in Sep 2025

6/10 Okay

Dominique

Business traveller
Stayed 1 night in Sep 2025

6/10 Okay

Troy, Shaunavon

Stayed 1 night in Aug 2025

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say
Stayed 2 nights in Aug 2025

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Expensive (235 one night), seen much better days, extremely small, no amenities, door to back parking wouldn’t lock security pretty poor, won’t return, look for another spot or you’ll be disappointed.
Stayed 1 night in Aug 2025

6/10 Okay

Jay

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was okayish. Don’t expect much out of it. No question about cleanliness. the property is bit old. The AC was too loud. Sounded like a tractor engine is running in your room all night. Which works on auto mode even though you set on manual mode. Since it was too late and i was tired i didn’t complaint. However, i gave my feedback to a woman at the reception while check-out but she didn’t budge at all. She was like okay. She acted as if she doesn’t care at all.
Stayed 1 night in Aug 2025

8/10 Good

ZAYNAB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice place
Stayed 1 night in Aug 2025

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
was a good stay for an overnight. it is a bit out dated but not bad to stay. The AC needs to be updated for sure, room had a bit of musty smell. bed was comfy though
Stayed 1 night in Aug 2025

6/10 Okay

David

Bed was really soft and room could use some TLC. Room was clean but beat up
Stayed 1 night in Aug 2025

4/10 Poor

Karol Lily

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The price of the room booking online is different from what was charged when checking in the hotel. Air conditioning was very noisy, bathroom light was not working properly.
Stayed 1 night in Aug 2025

8/10 Good

guoping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Aug 2025

6/10 Okay

hongbiao

Travelled with family
Disliked: Amenities, property conditions & facilities
cockroaches moved around at bathroom. shower switch fell apart without repair . mouldy ceiling. terrible loud noise from the expressway interchange nearby. there was no water kettle to use.
Stayed 1 night in Aug 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

michelle

Liked: Cleanliness, staff & service, room comfort
Doors to the motel are never locked which is a safety concern from parking lot . Light in bathroom needs replacing as it is really dark . Location is good with restaurants nearby .
Stayed 1 night in Aug 2025

10/10 Excellent

Dev

Liked: Cleanliness, staff & service, property conditions & facilities
excellent service. At good location!
Stayed 1 night in Aug 2025

6/10 Okay

Muddasar

Stayed 2 nights in Aug 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
This spot was great for the one night. Place was clean and decent and we enjoyed the retro vibes. Only thing I’d say is that the room could use some renovations. You can tell it’s been years and had its time; walls and floors, etc. are old, peeling and dirty. Hotel also had a stingy smell like cigarettes but I think it’s because of the carpets in the foyer and hallway.
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Stayed 1 night in Aug 2025

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy. Room smelled like smoke and something trying to hide the smell. Left after 1 night even though we paid for 2.
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, and comfortable speaking English, which was appreciated.
Stayed 2 nights in Aug 2025